Customer Service Team Member
Resume:
EVELYN
QUINN
*** ********* ***, ******, **** ***05
***********@*********.***
PROFESSIONAL SUMMARY
Experienced and resolute individual looking to align with a company that can use my skills as a medical assistant. Able to build clientele in a professional and caring manner. Manages flows efficiently with organized approach and good multitasking abilities. Coordinates check-ins, intakes, and supply replenishment for smooth operations.
SKILLS
Order documentation
Conflict resolution
Decision making
Check-in coordination
Patient flow management
Problem-solving
Microsoft Office Suite
Diligence
EXPERIENCE
Office Supply Specialist-Substance Abuse Services
Premier Health/Samaritan Behavioral Health Dayton Ohio
Excellent Customer Service, interpersonal and communication skills
Provide direction and guidance to patients, families and visitors while promoting a positive experience.
Answer the multi-line phone system, answering client questions concerning their appointment.
Schedule appointment for clients with Providers, Psychiatrists, Therapists, Care-Coordinators and Peer supporters for medical appointments, individual and group therapy
Provide clerical assistance to therapists and staff.
Computer skills, operate office machines, scan, and fax documents October 2022-Current
Nutrition Service Associate
Premier Health/ Compass Group/ Miami Valley Hospital Dayton, Ohio
May 2018 – October 2022
Team Member
Training new employees to provide excellent customer service, and how to set up food tables in patient rooms.
Reviewing diet menus and delivering food orders for approximately eighty patients daily
Worked in prep area, preparing all variety of salads, and filling tube feeding orders.
Working in three separate kitchens on tray line properly setting up trays with items printed on order ticket.
Performed outstanding customer service on a routine basis by actively listening to customers with respect and concern.
Cleaning and Sanitizing equipment and work areas properly, stocking nutrition kitchens and tray line stations.
knowledge of food terminology, serving instructions, and measurements.
Nutrition Service Associate
Premier Health/Good Samaritan Hospital Dayton, Ohio
June 2012 - May 2018
Team Member
Performed same duties as Miami Valley Hospital
Upheld Good Samaritans Hospitals mission and values by supplying excellent customer service for patient/client nutritional dietary needs,
Demonstrated the ability to be a collaborator during scheduled work hours while helping co-workers to prepare and serve patient/customers nutritional daily dietary meal.
Followed company standards, procedures, and policies about positive/safe work environment.
Prepare Patients food trays with nutrition items for regular and modified diets while working on the tray line.
Customer Service Consultant
Insurance Overload Temp services / Metlife Disability Services Dayton, Ohio
Team member
August 2011 - June 2012
Answered over eighty-five plus incoming calls from customers about MetLife products and benefit plans.
Provided excellent oral and written communication while interacting with callers 100% of the time; prepared administrative claims while speaking with customers directly.
Accepted 72+ inbound calls each day to discuss product offerings, resolve billing errors, and account corrections.
Ability to use computerized programs and systems to enter, change, and retrieve sensitive identifying information.
Administrative Assistant
Talent Tree Temp Services / City of Dayton Dayton, Ohio
May 2007 - August 2007
Prosecutors Office, Housing Inspection, Management and Budgeting, City Manager's office, Human Resources, Economic Development Department,
Team Member
Actively listening to customers with respect and concern
Scheduling and rescheduling
Orders administrative supplies for the daily operations of his\her work area
Pays attention to details of the customer's needs.
Responds to inquiries from City of Dayton staff.
Excellent customer service while answering multi-line switch board.
Uses knowledge of services and procedure guidelines to clearly inform customers (orally or in writing), to direct inquiries of services to the proper personnel for resolution.
Utilized all office machines, performed tasks as needed.
EDUCATION
Bachelors - Social Worker
Wright State University, Dayton, Ohio
Associates - Associate of Liberal Art & Sciences
Sinclair Community College, Dayton, Ohio
May 2014
VOLUNTEER
Daybreak Youth Social Service
House of Bread
Rebuilding Dayton Together
AWARDS
National Society of Leadership and Success program
PSI BETA Honor Society
Grass to Grace Award, -Student Support Service Program College Completion Award May 2014
Contact this candidate