EVELYN

QUINN

*** ********* ***, ******, **** ***05

937-***-****

adylzi@r.postjobfree.com

PROFESSIONAL SUMMARY

Experienced and resolute individual looking to align with a company that can use my skills as a medical assistant. Able to build clientele in a professional and caring manner. Manages flows efficiently with organized approach and good multitasking abilities. Coordinates check-ins, intakes, and supply replenishment for smooth operations.

SKILLS

Order documentation

Conflict resolution

Decision making

Check-in coordination

Patient flow management

Problem-solving

Microsoft Office Suite

Diligence

EXPERIENCE

Office Supply Specialist-Substance Abuse Services

Premier Health/Samaritan Behavioral Health Dayton Ohio

Excellent Customer Service, interpersonal and communication skills

Provide direction and guidance to patients, families and visitors while promoting a positive experience.

Answer the multi-line phone system, answering client questions concerning their appointment.

Schedule appointment for clients with Providers, Psychiatrists, Therapists, Care-Coordinators and Peer supporters for medical appointments, individual and group therapy

Provide clerical assistance to therapists and staff.

Computer skills, operate office machines, scan, and fax documents October 2022-Current

Nutrition Service Associate

Premier Health/ Compass Group/ Miami Valley Hospital Dayton, Ohio

May 2018 – October 2022

Team Member

Training new employees to provide excellent customer service, and how to set up food tables in patient rooms.

Reviewing diet menus and delivering food orders for approximately eighty patients daily

Worked in prep area, preparing all variety of salads, and filling tube feeding orders.

Working in three separate kitchens on tray line properly setting up trays with items printed on order ticket.

Performed outstanding customer service on a routine basis by actively listening to customers with respect and concern.

Cleaning and Sanitizing equipment and work areas properly, stocking nutrition kitchens and tray line stations.

knowledge of food terminology, serving instructions, and measurements.

Nutrition Service Associate

Premier Health/Good Samaritan Hospital Dayton, Ohio

June 2012 - May 2018

Team Member

Performed same duties as Miami Valley Hospital

Upheld Good Samaritans Hospitals mission and values by supplying excellent customer service for patient/client nutritional dietary needs,

Demonstrated the ability to be a collaborator during scheduled work hours while helping co-workers to prepare and serve patient/customers nutritional daily dietary meal.

Followed company standards, procedures, and policies about positive/safe work environment.

Prepare Patients food trays with nutrition items for regular and modified diets while working on the tray line.

Customer Service Consultant

Insurance Overload Temp services / Metlife Disability Services Dayton, Ohio

Team member

August 2011 - June 2012

Answered over eighty-five plus incoming calls from customers about MetLife products and benefit plans.

Provided excellent oral and written communication while interacting with callers 100% of the time; prepared administrative claims while speaking with customers directly.

Accepted 72+ inbound calls each day to discuss product offerings, resolve billing errors, and account corrections.

Ability to use computerized programs and systems to enter, change, and retrieve sensitive identifying information.

Administrative Assistant

Talent Tree Temp Services / City of Dayton Dayton, Ohio

May 2007 - August 2007

Prosecutors Office, Housing Inspection, Management and Budgeting, City Manager's office, Human Resources, Economic Development Department,

Team Member

Actively listening to customers with respect and concern

Scheduling and rescheduling

Orders administrative supplies for the daily operations of his\her work area

Pays attention to details of the customer's needs.

Responds to inquiries from City of Dayton staff.

Excellent customer service while answering multi-line switch board.

Uses knowledge of services and procedure guidelines to clearly inform customers (orally or in writing), to direct inquiries of services to the proper personnel for resolution.

Utilized all office machines, performed tasks as needed.

EDUCATION

Bachelors - Social Worker

Wright State University, Dayton, Ohio

Associates - Associate of Liberal Art & Sciences

Sinclair Community College, Dayton, Ohio

May 2014

VOLUNTEER

Daybreak Youth Social Service

House of Bread

Rebuilding Dayton Together

AWARDS

National Society of Leadership and Success program

PSI BETA Honor Society

Grass to Grace Award, -Student Support Service Program College Completion Award May 2014

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