Customer Service Administrative Support
Resume:
HELLEN KEMUNTO ONDIEKI.
CELLPHONE: +254*********, +254*********, P.O BOX 94025-
80107.EMAIL:adylz4@r.postjobfree.com
PERSONAL DETAILS
NAME: HELLEN KEMUNTO ONDIEKI
DATE OF BIRTH: 6TH DEC 1990
NATIONALITY: KENYAN
GENDER: FEMALE
PASSPORT NO: AK 0242356
RELIGION:CHRISTIAN
LANGUAGES: ENGLISH & KISWAHILI
EDUCATIONAL BACKGROUND
2021-2024 – BACHELOR IN BUSINESS MANAGEMENT -PROCUREMENT AND SUPPLIES 2009-2011-DIPLOMA IN BUSINESS ADMINISTRATION
2009-2011 CERTIFATE MEMBERSHIP IN PEER EDUCATOR
2005-2008- CETIFICATE OF SECONDARY EDUCATION
1997-2004-CERTIFICATE OF PRIMARY EDUCATION.
CAREER OBJECTIVES:
I am currently looking for a full-time position in an environment that offer a greater challenge, increased benefit to my family and the opportunity I can utilize my administration and procurement skills to effectively manage and streamline operations, aim to contribute to the organization's success and growth by implementing efficient procurement strategies and ensuring cost-effective purchasing. I also want to improve administrative processes, lead and mentor a team, identify cost savings opportunities, maintain strong supplier relationships, implement effective inventory management, stay updated with industry trends, collaborate with cross-functional teams, and provide excellent customer service and obtain a new business development position by adding value through utilizing my knowledge, skills and experience. PROFESSIONAL SUMMARY
Am experienced and organized professional with a strong background in administrative support, secretarial duties, and transport coordination. With skills in managing multiple tasks, prioritizing work, and ensuring efficient operations. I have experience in managing calendars, scheduling appointments and meetings, organizing travel arrangements, maintaining confidential records, and drafting and proofreading documents. also provide administrative support to executives and senior management, including screening calls, managing emails, and handling sensitive information. In addition, I have knowledge of logistics and transportation management, including scheduling deliveries, tracking shipments, and negotiating with vendors and suppliers. Am adaptable and thrive in fast-paced environments, and believe i can contribute to the smooth functioning of any organization.
KEY COMPENTENCE SKILLS
Vendor management and contract negotiation
Compliance with regulations and safety standards.
Vendor management and contract negotiation.
Cost management and optimization.
Problem-solving and troubleshooting.
Customer relationship management
Inventory management
Database management
PROFFESSIONAL EXPERIENCES
CHINESE EMBASSY UNDER CHINA WUYI COMPANY
Year: 2010 sep to Dec 2010
Solving work related problems.
Filing of documents.
Managing and arranging tools of construction workers in relation to the duties.
Preparation of wages for casual employees.
Feeding reports to computer.
Supervision and control of laborers.
Planning daily job routine to casual workers.
Attendance supervision.
MINI BAKERIES (MSA) LIMITED
ADMINISTRATION ASSISTANT
Year:2012 may:2017 sep
Greeting and welcoming visitors, clients, and employees.
Answering and directing phone calls to the appropriate person or department.
Managing the reception area, ensuring it is clean, organized, and well-maintained.
Scheduling and coordinating meetings, appointments, and conference room bookings.
Maintaining office supplies and inventory, ordering new supplies as needed.
Sorting and distributing incoming mail and packages.
Assisting with the preparation and distribution of company documents, reports, and presentations.
Handling basic bookkeeping tasks, such as processing invoices and expense reports.
Assisting with travel arrangements and accommodations for employees.
Providing general administrative support to various departments as needed.
Maintaining and updating office databases, records, and filing systems.
Assisting with the onboarding process for new employees, including paperwork and orientation.
Coordinating and organizing company events, such as meetings, conferences, and team-building activities.
Assisting with the management of office equipment, such as printers, copiers, and fax machines.
Performing other administrative tasks and duties as assigned by supervisors or managers HELLAJ ENTERPRISES
YEAR:SEP 2017-2023 may
Hellaj.com
ADMINISTRATION /TRANSPORT COORDINATOR
Transport Planning: Coordinate and plan transportation activities, including scheduling and routing of vehicles, drivers, and Providing general administrative support to various departments as needed.
Maintaining and updating office databases, records, and filing systems.
Assisting with the onboarding process for new employees, including paperwork and orientation.
Coordinating and organizing company events, such as meetings, conferences, and team-building activities.
Assisting with the management of office equipment, such as printers, copiers, and fax machines.
Performing other administrative tasks and duties as assigned by supervisors or managers
deliveries. Ensure timely and efficient transportation of goods or passengers.
Fleet Management: Oversee the management and maintenance of the organization’s fleet of vehicles. This includes vehicle registration, insurance, inspections, repairs, and fuel management.
Documentation and Record Keeping: Maintain accurate records of transportation activities, including driver logs, vehicle maintenance records, fuel consumption, and transportation costs. Prepare reports and analyze data to identify trends and areas for improvement.
Compliance and Regulations: Ensure compliance with transportation laws, regulations, and safety standards. Stay up to date with transportation regulations and implement necessary changes to maintain compliance.
Communication and Coordination: Serve as a point of contact for drivers, suppliers, and internal stakeholders. Coordinate transportation activities with other departments, such as procurement, operations, and customer service. Facilitate effective communication between drivers, dispatchers, and management.
Vendor Management: Collaborate with transportation service providers, negotiate contracts, and monitor vendor performance. Evaluate and select reliable transportation partners and maintain positive working relationships.
Cost Management: Monitor transportation costs, identify cost-saving opportunities, and implement measures to optimize transportation expenses. This may include route optimization, fuel efficiency initiatives, or renegotiating contracts with vendors.
Problem Solving and Troubleshooting: Address transportation-related issues and resolve operational problems in a timely manner. This may involve coordinating alternative routes, managing delays or disruptions, or addressing customer complaints.
Training and Development: Provide training and guidance to drivers and transportation staff. Ensure compliance with company policies and procedures, including safety protocols and best practices.
Continuous Improvement: Identify areas for process improvement and implement strategies to enhance transportation efficiency, productivity, and customer satisfaction. Stay updated on industry trends and technologies to optimize transportation.
Filling of all company statutory including nhif,nssf,medical cover,leaves ands offs NON PROFESSIONAL EXPERIENCE
Experience in hairdressing plaiting,weaving,shaving
Cooking hobbies of Indian dishes and African food
Website designing and automation of systems and ecommerce software intergration
Voluntary experience for 15 years part time with children with disabilities like cerebral palsy,dyslexia,born disabilities and was awarded membership as a peer educator.
Travelling
REFEREES:
SATY SINGH
DIRECTOR OF HELLAJ
adylz4@r.postjobfree.com
SUSAN NDEGWA
MINIBAKERIES (MSA) LIMITED
HUMAN RESOURCE ASSISTANT
adylz4@r.postjobfree.com
SAIDA HUSSEIN
ACCOUNTS CLERK
KENYA MARINE AND FISHERIES
adylz4@r.postjobfree.com
PAUL ODHIAMBO
DEAN OF STUDENTS
MOUNT KENYA UNIVERSITY MSA BRANCH
adylz4@r.postjobfree.com
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