Customer Service Support Specialist

Jane Thomson

**** ***** *********, **** *-*** McHenry, IL 60050

Phone: 319-***-**** E-Mail: adylz3@r.postjobfree.com

https://www.linkedin.com/in/jane-thomson-b2469b64/

Customer Service / Office Assistant / Logistics Coordinator

A versatile, collaborative, accomplished, and knowledgeable administrative professional with a successful track record and a knack for leading people in the right direction. Experience well over 20 years. Outstanding organizational and problem-solving skills. Highly collaborative with a knack for building productive relationships that allow smooth functioning while driving others towards excellence and attaining business goals.

Possess verifiable leadership, interpersonal, and communication skills that help put across things with a crisp point. A remarkably successful mentor to peers and colleagues, owing to exceptional people’s skills and always giving them the nudge in the right direction to go the extra mile and helped in achieving what seemed difficult, with ease. Have a solid track record in achieving the set goals and delivering personal best at every step of the way to provide optimal results. Thrive in fast-paced business environments and cherish a chance to self-manage things through the innate problem-solving skills and never say never attitude.

Skill Areas: Microsoft Office Suite Peachtree Financial System AS400 J.D. Edwards Groupwise SAP Warehouse Oracle IRMS Warehouse Management Systems Service Max & Navisphere

Professional Experience

West Side Transport – Cedar Rapids, Iowa (2020 – 2023)

Customer Support Specialist

This position includes tracking and tracking all shipments along with scheduling shipping / delivery appointments for one of West Sides largest accounts, International Paper.

Daily work involves top notch customer service to all paper mills in addition to heavy email responses and providing solutions each day.

As of four months ago, I was given full responsibility of the Henderson, KY mill. I also enter loads into the system, handle daily reports to advise inventories for this client and have been trained for back up on several accounts in order to expand availability to my co-workers.

C.H. Robinson – Coralville, Iowa (2017 – 2020)

Account Coordinator

This position included scheduling freight shipments, following through to ensure loads are being picked up and delivered per customer’s requests and working with the account contacts to keep them updated with any issues during the shipping and delivery process.

I quoted customers on rates for specific lanes and checked invoices for payments and discrepancies as needed.

Other job functions include updating the load board as shipments move through the system plus correspondence, phone calls, and messages between carriers, customers, and myself to ensure they are being provided with the best possible service I could offer.

Exide Technologies – Lombard, Illinois (2013 – 2017)

Call Center Representative

Position includes processing service work requests, billing for Union Pacific Railroad, Burlington Northern, Best Buy, UPS, Target, and Walmart branches using JDE and Service Max order management systems.

Assist in phone customer service, invoice processing, and any other duties as required.

I was promoted to Chicago Service Coordinator on February 16, 2015. In this role, my primary job function was to schedule, dispatch, and follow up on all technicians as they are out in the field on service calls.

I did all billing for service in sections of Illinois, Iowa, and Indiana, and also connect with dealers and direct customers after job completions to confirm satisfaction, create month-end reports for accounting, assist sales team as needed, complete forms for warranty submission, plus provide phone/email customer service support and all other duties requested.

Dart Warehouse – Naperville, IL (2011 – 2013)

Customer Service Supervisor

Position included supervision of 8 employees varying between Customer Service Representatives, Receptionist, and Shipping/Receiving department.

In charge of inventory management for Dart's largest accounts, cross-training of employees, and the ability to perform each position.

Prepared inventory for liquidations, in-store transfers, shipments to customers, month-end reports, and start-up of new accounts.

Implemented cost savings for the company in terms of the reorganization of staff and assisted management in the development of job procedures for each office staff member.

Prior Employment Details

Customer Service / Administration 1996 – 2009

Professional Development & Credentials

Graduate of Ottawa Township High School, Ottawa, Illinois

Waubonsee Community College, Sugar Grove, Illinois 2010

Ashford University, Clinton, Iowa 2012

Certification for HM-126F Hazardous Material Shipping & Loading, JJ Keller 2000

Contact this candidate