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Social Media Customer Service

Location:
Ogden, UT
Salary:
40,000
Posted:
July 30, 2023

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Resume:

Bee Ahders

Sales Development Representative with six years of experience in sales and customer service and four years in marketing. Proficient in using various CRM Software and related tools, including SalesForce, Hubspot, Outreach, and Slack

Ogden, UT

385-***-****

adylyv@r.postjobfree.com

Skills

●Cold Calling

● Calendar Management

● Time Management

●Problem-Solving

●Lead Generation

●KPI Management

●Pipeline Growth

●Fast Learner

●POS Skills

Organization

Technologies

●Adobe

● Canva

●Dropbox

● G Suite

● Outlook

● Java

● Javascript

● Email Platforms

●Social Media Platforms

Proficient in Multiple Operating Systems

Experience

August 2022- December 2022

MarketStar, Ogden Ut - Sales Development Representative

●Engaged with 150+ companies a day

● Engaged with target accounts through outbound prospecting methods across various channels

●Managed several, highly-personalized prospecting cadences simultaneously to deliver value and create new opportunities

● Leveraged conversion data and best practices to augment and improve personal outreach techniques for specific audiences and customers.

●Continually drove positive customer experiences as the first impression of the brand, my team, and the Reddit advertising platform.

● Worked with the mid-market sales team, building relationships to align on goals and expectations and collaborate on the customer journey/experience.

January 2018 -August 2021

Vista Staffing Solutions, Syracuse UT - Administrative Marketing Assistant

● Established work procedures, and schedules and kept track of the daily work of clerical staff

●Operated electronic mailing systems and coordinated information internally and with other operations

●Schedules and confirmed appointments for clients, customers, and supervisors

● Kept social media platforms up to date for customers to know about the event

● Arranged conference, meeting, and travel reservations for office personal

● Created fliers and invitations for conferences and special events

● Answered telephones to give information to callers, took messages, and transferred calls

●Supported room reservations, agenda preparations, and calendar maintenance for programs, meetings, and events.

July 2021 - October 2021

AAA, Remote - Roadside Service Call Reciever

●Kept phone calls under 2.5 min, with 250 calls a day

● Recorded details of inquiries or complaints to maintain up-to-date records of customer interactions and transactions

●Handled escalated calls professionally by listening carefully to the needs of each individual customer before offering appropriate solutions

● Analyzed and collected customer information to prepare product and service reports.

● Locate members through pinpoint to find the exact location of their emergency while accurately providing ETA and level of emergency through systems.

● Developed and maintained positive relationships with customers by providing timely, accurate information and solutions to their problems.

Education

Davis High School, Kaysville UT - Highschool Diploma

Other Experiences not listed; Athleta, Lowes, Walmart, Big Daddy’s Pizza, and Dylans



Contact this candidate