PROFILE

With * years of experience as an E-

Commerce Executive & Customer

Service and Operation Executive in a

reputable company in Dubai and in

the Philippines. A continuous

learner, and passionate to learn and

experience new technologies and

opportunities to be self-

independent.

KEY SKILLS

• Experience as an E-commerce

Executive

• Exceptional customer service

• Highly organized and detailed

oriented individual

• Strong communication skills

both written & verbal.

• Independent and self-

motivated skills, able to grow a

positive relationship with

clients and colleagues at all

organizational levels

CONTACTS

adylyo@r.postjobfree.com

EDUCATION

St. Anthony College

BSBA (Marketing Management)

2010-2014

Calapan City, Oriental Mindoro

ANGELICA DE TORRES

E-Commerce Executive Customer Service Executive

Eshopify Fulfillment October 2022 to Present

Operation Executive E-com Customer Service

• Updating the warehouse transactions into the WMS system, for receiving, locating, storage, and pulling of products for the Service Operations warehouse.

• Creates/updates inbound shipments for RTW and maintain accurate inventory records using a WMS inventory system.

• Handles the packing list and/or bill of lading for all products received in the warehouse.

• Process daily e-commerce outbound documentation, such as pick and pack list, and courier waybills, and raise invoices to send to the customers.

• Assist customers’ needs with order status, returns, shipping, and inquiries.

• Maintain items record, document necessary information, and utilize reports to project warehouse status.

Time House Trading LLC September 2020 to September 2022 E-commerce Executive Customer Service

Multilink Ideas LLC February 2020 to August 2020 E-commerce Executive Customer Service

Capacita General Trading August 2017 to November 2019 E-commerce Executive Customer Service

Responsibilities: E-commerce Executive Customer Service

• Amazon, Noon, Centerpoint, Mumzworld and other cross-border e-commerce platform work experienced.

• Sharing catalogs that contain accurate, comprehensive, and high-quality product information across many e-commerce websites.

• Ensure that new products, ongoing price/promotions are accurately reflected on online marketplaces.

• Teaming up with our SEO Specialists on execution of brand, marketing and e- commerce activities.

• Establish necessary direct relationships with e-commerce retailers to feature company products on their platforms.

• Assist customers’ needs with product selection, order placement, replacement, returns, shipping, inquiries and complaints.

• Responsible for building positive interactions and relationships with customers and communicating across email, phone, social media, and live chat. WORK EXPERIENCE

Development Bank of the Philippines January 2015 to February 2016 Customer Service Executive

Oriental Mindoro, Philippines

• Responsible for payment follow-up, Bill due date monitoring with clients, and issuance of billing statements/notice of disconnection and assist new and old BIR taxpayers with their monthly payment tax.

• Encoding Cash Account and Savings Account.

ADDITIONAL SKILLS AND TRAINING

Contact this candidate