EDUCATION

FLORIDA STATE COLLEGE OF JACKSONVILLE Jacksonville, FL

**** - *******

TECH STRATEGIES INTERNATIONAL 2021

CERTIFICATIONS, TECHNNICAL SKILLS, CLEARANCE

Secret Security Clearance (S-SCI)

Proficient with MS Office Suite, Teams, Project, Excel, Word

PROFESSIONAL EXPERIENCE

MPHASIS DIGITAL RISK – Jacksonville, FL 2020 – 2023

Loan Processing Operations Manager – Bank of America Contract

Top Processing Operations Manager for 17 consecutive months, dating back to Project inception.

Consistently exceed minimum Funding goals and Scorecard Metrics.

Managed a team of 10 Loan Processors with a total pipeline of 400 loans.

Provided support to Unit Leader and step in when Unit Leader is not in office to ensure that the Goals and SLAs for 5 Processing Teams are met/exceeded in the Unit Leader’s absence.

Trained new Processing Manager’s and worked to help them establish good Team routines and Team coherency.

Trained new Loan Processors after Onboarding to ensure that they are ready to contribute to expectations after training completion.

Managed Title Vendor relations to ensure timely delivery of title work needed for Final Approval and Closing/Funding.

Acted as Process and Knowledge Expert for the Client’s internal teams, assisting and answering questions regarding numerous processing and closing topics to their Team managers.

Led numerous Escrow trainings as an Escrow Account Expert.

Handled escalations with the Client to ensure business continuity.

Ensured all loans were handled and processed in accordance with the SLAs.

Evaluated all loans for accuracy, completion, and compliance with governmental regulations.

Ensured that project/department milestones/goals were met and adhered to the approved budget.

Worked with Loan Processors, Senior Management and Underwriters to ensure accurate review of financial and credit documents, title work, appraisals, and homeowner’s insurance.

Extensive work in Excel, creating formulas and pivot tables to enhance reporting effectiveness.

FLORIDA ARMY NATIONAL GUARD Various US Cities and Afghanistan

Sergeant/14S Air Defense Team Chief/Counter Rocket Mar 2010 – Sep 2022

Served in Afghanistan as the Battery Command Post Non-Commissioned Officer in Charge.

Managed 12 complete Counter Rocket, Artillery and Mortar Land-Based Phalanx Weapons Systems, their sites, and their crews.

Ensured that CRAM weapon’s systems were always Battle Ready in preparation for Incoming Indirect Fire attacks from Insurgent positions.

Worked with my team to provide Air Defense while under attack.

Team Chief for Avenger Team 10 in the National Capital Region during Operation Noble Eagle as part of the Presidential Protection Force.

Honorably Discharged after second full contract ended.

PROFESSIONAL EXPERIENCE (Continued)

MODIS – Jacksonville, FL Oct 2018 – May 2020

IT/Engineering Recruiter

Devise and execute strategic recruitment plans aligning with Modis’ recruitment strategy.

Facilitate full-cycle recruitment process across all business lines and source candidates through proven recruitment channels.

Developed and implemented improved recruitment metrics to enhance metrics reporting.

Sourced resumes to select the best qualified candidates and interviewed candidates to better assess qualifications and ascertain personality, personal character, and work ethic.

JP MORGAN CHASE BANK – Jacksonville, FL Aug 2016 – Sep 2018

Chase Private Client Mortgage Team Lead

Worked with Loan Processors, Senior Management and Underwriters to ensure accurate review of financial and credit documents, title work, appraisals, and Hazard Insurance.

Managed and supported a team of 14 processors working with FHA, VA, Conventional and Jumbo Mortgage Loans.

Support managers with developing new workflow processes and training new processing employees.

Extensive work in Excel, creating formulas and pivot tables to enhance reporting effectiveness.

Actively maintain a heavy Purchase and Refinance pipeline to ensure that site funding goals are met monthly.

BANK OF AMERICA/MERRILL LYNCH – Jacksonville, Fl Oct 2012 – Aug 2016

Global Wealth Investment Management /Financial Data Services

Reviewed, approved, or denied client onboarding paperwork to ensure that funds moving into the firm were legally obtained.

Worked with internal Financial Advisors to execute trades with Retirement accounts.

Certified Domestic and International accounts and identified PEP clients.

Priced Offshore and Domestic Funds on the Merrill One investment trading platform daily.

Run daily, weekly, and monthly reports for the team to ensure that SLAs and team goals were maintained.

Awards and Accomplishments

Global War on Terrorism Device with Medal and Ribbon

Afghanistan Campaign Medal

NATO Device with Medal and Ribbon

Army Commendation Medal

Army Achievement Medal

Army Good Conduct Medal

Florida Humanitarian Badge (3)

JP Morgan Chase Top Performer (8)

JP Morgan Chase Top Team Performance - Leadership Award (4)

Received Global Bronze Award while working with Bank of America/Merrill Lynch for outstanding efforts during critical management transitions.

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