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Front Desk Customer Service

Location:
Nairobi, Nairobi County, Kenya
Posted:
July 30, 2023

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Resume:

GEORGE MUSYIMI ALVIN

P.O BOX 455**-*****

Nairobi

Phone: +254*********,074*******

E-mail: adylyb@r.postjobfree.com

Objective

To extensively utilize my knowledge, skills, and enthusiasm towards contributing to the achievement of both organization goals, career development, and growth. A team player and ready to learn for new opportunities if given the chance.

Profile

Date of Birth: 1/5/86

Nationality: Kenyan

PASSPORT NO: A2451592

Education

2019-2024

KCA University CPA, Accounting

Accounting Technician Diploma level -1(KASNEB)

Introduction to financial accounting

Introduction to law and ethics

Entrepreneurship and communication

Information technology communication

1999 – 2001

Thika College of Banking and Hotel management

(I.C.M) international commerce and management (UK)

Diploma in Front Office and operations

Diploma in Housekeeping and management

Diploma in Food and Beverage management

2002

Barnstar College

Computer Packages

MS Windows

MS Word

MS Excel

Internet and mails

1995-1999

Gilgil Day Secondary School

K.C.S.E Certificate attained C- Plain

Working Experience:

Jan-2022

Windsor Golf Hotel & Country Club and Hotel

Night auditor

Auditing all systems and providing the correct journals required.

Operating the front desk POS systems, Easy Burp and Easy back office systems for operations.

Generating the Rooms revenues and sales daily status report.

Capturing all data on cash payments and posting the correct journal report to complete night auditing daily status

Analyzing of cash analysis transactions of all the outlets operating by the company systems.

Auditing reports on EFT. MPESA transactions and electronic card analysis ( visa, credit cards, American express, )

Closing and opening new day settings and operating systems after settling all the unsettled accounts and journals for the city ledges for every particular day.

2018-2020-2yrs-6 Months, Present

Stores Officer: Manager

In charge of stores

Managing stores operations and providing a strong leadership presence and control in the store, while ensuring that all customers receive good service and quality merchandise

Utilizes company tools to diagnose opportunities and develops action plans to improve performance

Forecasting on business productivity to meet sales goals

Identifies opportunities to drive smooth traffic into the store through community events (weddings, parties, etc.)

Regularly communicating with the entire hotel by giving the best and providing relevant information to the smooth running of stores

Managing and partnering with corporate office personnel to increase sales, drive/promote merchandise categories, and expand markets

Help in identifying training needs and providing ongoing training opportunities to the team as needed

Leverage individual staff strengths, and creates developmental plans to prepare all level positions for future growth within the organization

Assists in hiring to the needs of the business, actively recruiting to ensure open positions are filled quickly

Managing by delivering consistent, moment, feedback and coaching

Ensure company standards are met for store and associate appearance at all times

Prioritize, plan, and adjust schedules as necessary to maximize sales

Plans, coordinates, and executes all Merchandise Calendar direction, campaigns, and sales promotions promptly

Ensure all pricing, signage, and displays are correct at all times

Receive regular vendor deliveries and stocks sales floor promptly

Responsible for controlling inventory stock levels and reordering as necessary within budget

Enforce all company policies and procedures, including health, safety, and security and management by following the SOPs.

Perform all duties as directed by the management. Ensuring that all the inventories are up to date and reconcile to the book.

Execute all the work in planning and development.

November 2011 – 2018 -7yrs/9 months

Windsor Golf Hotel & Country Club and Hotel

Stores Clerk/ A.G Stores Officer.

Receiving and ensuring proper quality and quantity follows the LPO as per the departmental interest.

Storing of items and products according the standard arrangement of FIFO and LIFO respectively.

Ensuring cleanliness of all the wet and dry stores ensuring and checking of expiries and storage instructions.

Issuing of products via the company systems regulations and to the correct quantity requirements by the requestors of various departments with authorizations and signatories

Postings of issuances to various general ledgers and journals required

Ensuring end month stock takes are done and reconciled to the book through the correct physical and book comparison.

Ensuring safety and fire regulations and pest control is done on a monthly basis.

All clerical work to be done on a daily basis and forwarded to the store’s manager/officer

Assisting on the general operations of stores activities and receiving of vendors for various suppliers and forwarding them to the store’s manager/officer.

Assisting on training and equipping attaches to the department for easy smooth running of the company.

Providing the right services to all the departments for easy running of activities.

Ensuring minimum and maximum levels of products at all times.

Adhering to company policies and safe guarding the norms and achieve the goals set by following the daily SOPs of stores operations.

Checking the temperatures required for the wet products to remain fresh in the cold room and recording any abnormalities.

2006-2011

Visa Place Limited

Food and Beverage Supervisor–

general operations of the company

Stock-taking and controls

Assisted in the recruitment, selection, and training of staff

Oversaw food service, and acted as an expeditor, when necessary, to ensure the timely movement of completed food orders from the kitchen to the customer table

cost accounting

customer care

Purchase and marketing

2004-2006

Avillas Bar and Grill

Food and Beverage Manager

Being a team player and supervising my juniors ensuring the smooth running of the hotel to the customer’s satisfaction.

In charge of office and responsibility under my care.

Overall voice of the company in general concerns on matters concerning the food and beverage section.

Managing staff and all departments for the smooth running of operations.

Acting as a bridge between good relationship with the customers and employees

Executing duties and training of staff as the company policies

Hiring and running the entire management systems

Marketing and selling of company products

Ensuring good service and customer needs are met as per the services provided.

Checking of all accounts and records as per the sales and making sure the company profits and goals are met

Planning and distribution of work through managing all the junior and management staff through hard work and standards required through customer service by providing and easy and good working environment.

Safe guarding the company polices and ensuring smooth running of operations

Conflict resolutions are dealt with the company by ensuring all employees follow their respective SOPS and appraisal requirements.

Ensuring all remunerations are issued according to the contract based on good workmanship and good leadership.

Safety and training of service departments are done regularly by ensuring good services and appreciating the customers

Technical Skills

Sage Accpac ERP

Quick books

SPSS (Statement Packages for Social Science).

Ezee front desk

Ezee burp office

Ezee back office.

CCTV operations

Driving license BCE 2014

First aid and fire and safety

Hobbies

Traveling

Reading

Writer

Listening to music

Watching movies

Community work

Counseling

References

Human resources manager

Windsor country golf club and hotel

Leah nzioki

P.O Box 45587- 00100

Nairobi

Cell

072*******

Zachary muiga

Windsor Golf Hotel and Country club

Head of procurement

P.O Box 455**-*****

Nairobi.

Telephone:+254*********

John Kiburi

Director-Visa Place Limited

P.O Box 4850-00200

Nairobi

Telephone: +254***-******

Sharon Onyango

Head of ICT

k.c.a university

adylyb@r.postjobfree.com+254721262142

Onesmas kikuyu

Laundry manager

Cell no. 072*******

adylyb@r.postjobfree.com



Contact this candidate