Grant Hewitt

adylya@r.postjobfree.com Dallas TX 713-***-****

Scrum Master

Organized, adaptable, and people oriented, I enjoy building productive culture and positive energy into teams. Over seven years of experience at Wells Fargo, ATT Mobility and most recently at Southwest Airlines. Experience of delivering over 30 projects through SAFe, Scrum, and Waterfall. I am eager to learn and challenge myself in the workplace while adding value to business goals and objectives. Education:

Texas A&M University, College Station, TX 2011 – 2015 Major: Industrial Engineering

Professional Scrum Master Level 2 Fall 2021

SAFe Certificate 4.0, Dallas TX Sprint 2018, 2019

Certified Scrum Product Owner Spring 2021

Six-Sigma Green Belt Certification, College Station, TX Fall 2014 Lean Manufacturing Green Belt Certification, College Station, TX Spring 2014 EXPERIENCE:

Southwest Airlines, Dallas TX April 2021 - Present Scrum Master

• Support two teams in the Cybersecurity department under Identity Access Management

• Reinforce the Scrum framework through the Scrum Values, Events, and Artifacts

• Equip the teams with the knowledge of ‘why’ in addition to ‘how’ in regard to Scrum

• Access and manage JIRA data; Create operations analysis reports for leadership

• Partner with the product owner to maintain a healthy backlog

• Promote delivery of work based off value and the importance of the Sprint Goal

• Navigate team culture and help drive transparency within the team

• Emphasize inspection through engagement and achieve participation during Scrum events

• Help achieve adaptability and manage change during transitions of members, tools, and cadence Wells Fargo, Dallas TX May 2020 – April 2021

Scrum Master

• Servant leader to the Auto Department, supporting two teams in two different value streams

• Present on role responsibilities within the Scrum framework to a range of audiences across the department

• Facilitate demonstrations within the team and for stakeholders

• Utilize data for drive and track continuous improvement within the teams

• Communicate with other Scrum Masters and share knowledge to drive transformation

• Encourage communication, emphasized during Covid, through short meetings to address or solution a risk Southwest Airlines (contracting through Saratoga Software Solutions), Dallas TX Oct 2019 – Mar 2020 Scrum Master

Note: Contract ended early due to impacts of coronavirus outbreak

• Servant leader to the Enterprise Mobile Foundation team, dedicated to supporting 40,000 devices

• Led a team of 4 engineers and 4 analysts

• Utilized Airwatch to trouble shoot and resolve device problems related to deployments

• Promoted communication between team members and cross learning of iOS vs android

• Formalized standard user story and feature creation with clear indicators when to close in JIRA

• Coached other scrum masters within Southwest on how to set up JIRA to best support their team

• Automated reporting tools and worked with developers to enhance reporting capabilities

• Instructed and guided the team to apply and deliver Scrum benefits

• Performed test cases in QA and verified no defects before sending to production

• Introduced cycle time reporting to allow the team to work together towards continuous improvement

• Established retrospectives for the team and created fun activities to engage the team

• Remodeled the workflow of the JIRA board along with implementing filters to track defects and roadblocks AT&T, Dallas TX Jan 2016 – October 2019

Scrum Master

• Increased speed-to-market by analyzing workflows; identified and implemented time-based improvements

• Collected requirements from business clients and provide technical analysis to the client

• Built technical user stories and uploaded them into JIRA

• Oversaw the workflow of user stories and requirements to client expectations are met

• Identified impediments and engaged impacted scrum teams to resolve

• Formalized retrospectives, biweekly demos, and backlog grooming for the team

• Tasked user stories strategically based off work loads, type of work being done, and deadlines

• Created, updated status, and met deadlines for work performed

• Set up virtual task board via JIRA and work with the team on keeping it current

• Focused team to shift the culture from Waterfall work method to Agile

• Facilitated the team meetings to identify constraints and create additional backlog

• Presented pace of transition from Waterfall to SAFe to leadership Project Manager

• Managed resource allocation and engaged impacted teams for project kick off

• Created, refined, and presented budget to for approval by senior management

• Performed risk management consistently throughout the project to assure schedule and financial health

• Demonstrated financial health by creating forecasts and meeting budget requirements

• Created change requests and managed the necessary documentation for approval

• Hosted weekly meetings between impacted applications and drove work forward Program Manager

• Tracked financial health, deadline deliveries, and upcoming issues

• Reported weekly to leadership teams on the health and status of the program

• Developed client relationships during project creation and assuring their requests were met Trinity Industries, Dallas TX Summer 2014, June 2015 - December 2015 Engineering Intern

• Participated in creative problem solving related to safety in operations and technology with cross-functional teams in a multi-disciplinary environment

• Worked closely with operators to help implement a lean environment

• Utilized VBA to improve customer response time from 180+ minutes to less than five

• Assisted management and external consultants to manage project scope, schedule, and budget

• Successfully increased production and reduced costs at remote facilities

• Performed time studies to help implement a lean culture

• Collaborated with colleagues to create and present an in-depth analysis of competitors and market growth Additional Skills

Excel, Powerpoint, Project Planner, Word, iTrack, JIRA, financial tools, Airwatch

• Adaptability shown through my multiple rotational programs

• Experience in leadership, technical environments, and working multiple teams

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