Customer Service Team Members
Resume:
D
Amanda
Doherty
AmandaBridget**@g
mail.com
Athens, GA 30607
SUMMARY
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
SKILLS
Loss Prevention
Customer Service
Strategic Planning
Business Development
Cash Auditing
Sales Strategies
POS Systems Operations
Performance Evaluations
Customer Service Management
Verbal and Written Communication
Retail Operations
Attention to Detail
Staff Management
Inventory Control
Employee Scheduling
Marketing and Promotions
Hiring and Training
Customer Relations
Regulatory Compliance
Shift Scheduling
Incident Reports
POS Systems
Store Organization
Assignment Delegation
Mentoring and Coaching
Process Improvements
Product and Service Sales
Pricing and Markdowns
Staff Supervision
Work Planning and Prioritization
Strategic Merchandising
Stock Rotations
Problem-Solving
Relationship Building and
Management
Customer Service and Engagement
Upselling and Cross Selling
EXPERIENCE
Assistant Store Manager
Athens, GA
RaceTrac/ Jul 2022 to Current
Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
Handled complaints from customers by empathetically listening, recording details and offering solutions.
Delegated work to staff, setting priorities and goals. Prepared staff work schedules and assigned team members to specific duties. Team Lead
Athens, GA
Walmart/ Apr 2014 to Jul 2022
Delegated daily tasks to team members to optimize group productivity. Monitored team progress and enforced deadlines.
Fostered positive employee relationships through communication, training and development coaching.
Counted inventory, resolved discrepancies and completed paperwork to keep system accurate and current.
Team Lead
Athens, GA
Sam's Club/ Jan 2017 to Jan 2019
Handled complaints from customers by empathetically listening, recording details and offering solutions.
Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
Coached and developed store associates through formal and informal interactions. Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
EDUCATION AND TRAINING
High School Diploma
Stratford Career Institute May 2007
Caldwell, NJ
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