Regina R Carter

Charlotte, NC ***** 704-***-**** adylxf@r.postjobfree.com

PROFESSIONAL SUMMARY

A business professional with experience in managing a full spectrum of services and functions with a strong command of producing quality work while maintaining and exceeding targets, performs well in either a team or independent setting, always providing excellent oral and written communication, and without direct supervision, as well as proven ability to provide excellent customer service. Ability to navigate multiple computer systems, applications and utilize search tools to find information with strong analytical skills and high attention to detail and accuracy.

AREAS OF EXPERTISE

Due Diligence Computer Skills Time Management Problem Solving Organizational Skills Regulatory Compliance

Operations Self Motivated Quality Assurance Outstanding Customer Service Team Player

EXPERIENCE

CWS Corporate Leasing –Charlotte, NC 11/2021-Present

Quality Control Representative

·Performs quality inspections on leased properties via daily driving to report or correct any field quality control concerns

·Engages and communicates directly with the in-field representatives, vendors, and maintenance teams to meet timely deadlines

·Extreme attention to detail

·Other quality control related tasks assigned as needed to ensure it meets CWS presentation guidelines.

·Responsibility to the guests with service issues that arise with urgency, and provide the best and creative resolution

·Initiate and follow up on maintenance work orders

·Provide phone support when members of the team are unavailable

·Support client, tenant and vendor inquiries

TIAA (Experis) -Charlotte, NC 10/2020-06/2021

Document Specialist/ Administrative Associate

·Created and managed for each Fiduciary opportunity

·Filed internal and external onboarding paperwork, manage correspondence from external clients

·Prepared and delivered trust account forms and disclosures documents to clients(Grantors, Co-Trustee, Beneficiaries)

·Coordinates receipt and review of Fiduciary account paperwork to determine if “in good order” for Account Services and Administration teams.

·Perform background checks on trusts and trust participants(Grantors, Co-Trustee, Beneficiaries)

·Assists with account opening process, including data entry to MIF(Master Input Form)

·Archives on-boarding documents (trust agreement, statements, NAF, AAC acceptance, etc.) and notices to interested parties in the electronic record-keeping systems per company policy(TRIDENT)

·Manage collection and storage of estate planning documents on behalf of clients and future clients for future TIAA fiduciary appointments in excel spreadsheet.

·Various projects assigned

BELK, Charlotte NC 8/2018 – 01/2021

Processor/Fulfillment (part time)

· Performs the process of unloading and sorting merchandise received

· Moves new merchandise to the appropriate processing drop zone in a safe and timely manner utilizing equipment such as rolling flats, carts and z-racks.

· Processing and product Placement

· Performs merchandise unpacking and unwrapping to ensure readiness for merchandising on the sales floor.

· Applies sensor tags per company standard

· Exhibits a warm and friendly demeanor to all customers to insure that their needs are met

· The PTA is expected to assist with floor tasks to the overall benefit of the store, particularly during times of peak

· demand periods, including but not limited to fill-ins and daily standards

· Recovery

· Supports the store’s focus on Relentless Customer Care

· Fulfilling of all online orders for customers to be shipped out in a timely manner

Ernst & Young (Synergy) - Charlotte, NC 07/2020-10/2020

Due Diligence/Research

·Researched companies and key employees backgrounds online through multiple data bases, such as Lexus Nexus, US court system for litigation research, Pacer for federal court litigations, local and statewide researches(criminal and civil)

·Gather and Compare data to internal client information

·Summarize a narrative with descriptive details of the activity parties involved, and potentially suspicious

activity and any mitigating factors

Wells Fargo Bank(Aerotek)-Charlotte, NC 01/2020 - 04/2020

Business Support Associate

·Provide support for a variety of diverse function and/or operations/production

oversight for the line of business

·Working either independently or within a team on regulatory/compliance matters,

systems which are inclusive of Credit Revue System (CRS), dealer support maintenance in the Dealer

Information regulatory responses, change communications, reporting/analysis, tracking of policy/procedure

adherence

·Coordinates and monitors implementation and maintenance of processes, procedures, and policies

·Maintenance of auto dealer records in current System (DIS).

·Maintains spreadsheets to monitor departmental information to report fraud recommendations as needed.

Wells Fargo Bank, N.A. Fort Mill, SC 10/2011 – 01/2019

Quality Analyst

·Research, prepare, audit and address quality assurance review for court appointed counsel

·Read and verified correspondences and legal documents of (21) multiple states in our system of records

·Provided production support to help expedite the resolution reviews required by our external regulators

·Testing experience including documenting test results and work papers and communicating test results.

·Verification of legal documents included, liens and foreclosures, mortgages, deeds of trust, promissory notes, assignments of mortgage.

·Perform manual calculations to validate principal, interest, escrow accounts, etc.

·Followed up on necessary corrections to close out loans

·Completing assigned reviews and exceeded the quality and timeline expectations, with extreme attention to detail and accuracy

·Maintained compliance with state and federal guidelines training

·Performed well under fast-paced deadline driven environment

·Ability to learn new processes, systems and controls quickly with minimal training

·Ability to problem solve and exercise judgment while displaying a high degree initiative ability to work

productively under minimal supervision

Wachovia, Charlotte, NC 04/2009 – 10/2011

Service Specialist– Risk Services Commercial Lending

· Assisted in maintaining monthly goals within Commercial Risk Services.

· Contacted Attorney’s for recorded Deeds of Trust, Title Policy’s and UCC’s

· Contacted Insurance Companies to obtain verification of significant property insurance, Builder’s risk insurance, ordered

flood Insurance, performed flood certifications, business assets and business liability insurance.

· Contacted Internal and External customers to obtain necessary documentation.

· Researched structure of Loan(s) to obtain original documentation needed.

· Contact Risk Managers for waivers of supporting documentation when deemed necessary.

· Monitored trailing documents to ensure timely receipt outstanding documents.

· Trained and developed less experience colleagues, improving proficiency.

· Reviewed and resolved past due payment issues and elevate unresolved past dues to Managers

· Closed and opened accounts through the CRISS system

Wachovia, Charlotte, NC 03/2007 – 10/2008

Financial Crimes -Analyst

·Reviewed and audited new customer personal records, Business, Trust and Estate accounts, Investment accounts, fee-billing, set-up and statement delivery via websites of credit bureaus and Debtor Discovery in compliance to the USA Patriot Act, and Anti Money Laundering (AML) requirements.

·Ability to make timely and independent judgment decisions while working in results-driven environment

·Performing Quality Review, coaching and mentoring other Specialist regarding processes, procedures, and policy

·Ensured required data was uploaded to appropriate system for tracking and recording

·Working all case types, specifically escalated matters and those with more complexity

·Identifying and when necessary drafting and submitting Unusual Activity Referrals(UARs) for potential money

laundering, fraud or any other potential financial crimes related matters

·Conducting research in internal and external systems

·Representing the department in collaborative efforts involving other lines of business

·Monitoring and keeping management advised of new and emerging trends and patterns seen in investigations of the team

·Analyzing submitted documentation to determine if it meets established guidelines

·Communication that requires well developed written and verbal communication skills and strong attention detail and accuracy

Wachovia, Charlotte NC - Correspondent Lending 01/2005 – 03/2007

Loan Reviewer II /Post Closer

·Evaluated closed loan files for accuracy and compliance with Wachovia’s policies and

procedures.

·Provided guidance to lenders and other staff members regarding documentation and

underwriting requirements for state and federal guidelines.

·Ensured all loans were properly conditioned and purchased within the 24 hour turnaround time to ensure company standards were met.

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