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Customer Service Office Manager

Location:
Deltona, FL
Posted:
July 30, 2023

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Resume:

Jennifer Lahna

Management

Deltona, FL *****

adylx9@r.postjobfree.com

+1-419-***-****

I am looking to find an established company that will allow me to utilize the plethora of skills I bring to the table and give me the opportunity to acquire many more. I am highly organized to the point of OCD, have amazing attention to detail skills, able to multitask like a champ and will go the extra mile to get the job done. I work well without supervision but am able to team play as well. I have outstanding customer service skills, excel under pressure, during chaotic situations and still meet all deadlines.

Willing to relocate: Anywhere

Authorized to work in the US for any employer

Work Experience

Office/Logistics Manager

Greer Tile Company - Orlando, FL

September 2021 to June 2023

Office and Logistics Manager for a local Commerical tile installation company. Created and implemented SOPs for purchasing via Purchase order, tracking deliveries, and receiving material. Kept office and GCs of all material progress. Organized all projects, both physically in the warehouse and through internal ERP programs. Ordered and tracked all stock and project specfic inventory, to ensure materials were received in a timely manner. Kept accurate records of needs of the field, anticipated needs by plans and Spexx and ensured in-house deliveries were loaded and delivered to worksites in a timely manner.

Performed background checks, tracked workers comp and W-9's for subcontractors. Was in charge of filing and tracking NOC/NTOs, waivers, construction liens, permits, and licenses. As well as, kept fleet maintenance records and ensured timely maintenance requirements were completed. Office Manager

JK Renos - Toledo, OH

March 2017 to November 2021

Develop and maintain renovation projects from beginning to closing: permits, accounting and job cost variants reported weekly. Submit payroll to outside contractor, ensure accuracy and update employee databases for PTO and various deduction agreements. Oversee 4 clerical part-time office assistants to complete office projects in a timely manner and within budget constraints.

Maintain, track and order office equipment and supplies for office; tools and supplies for projects as needed.

OP Technician

Heritage Animal Hospital - Dundee, MI

October 2014 to July 2018

Veterinary Assistant, surgical recovery nurse, front desk/reception, venipuncture, AI trans cervical and surgical insemination. Prepare surgical suites, sterilized surgical instruments and suites post surgery. Executive Office Manager

Pipe Doctor Plumbing - Toledo, OH

January 2013 to March 2015

Education

Associates degree

Penn Foster University - Foster, PA

March 2018 to June 2020

Associate in Science (AS) in Legal Assisting

University of Toledo - Toledo, OH

August 2002 to May 2005

Skills

• Veterinary assistant

• Veterinary Technician Experience

• Front desk

• Customer service

• Laboratory Experience

• Computer Skills (10+ years)

• Customer relationship management (10+ years)

• QuickBooks (10+ years)

• Medication administration

• Veterinary experience

• Spanish (1 year)

• Administrative experience (10+ years)

• Medication administration

• Leadership (10+ years)

• Microsoft Office (10+ years)

• Supervising experience (10+ years)

• Windows (10+ years)

• Management (10+ years)

• Adobe Photoshop (4 years)

• Accounts receivable (10+ years)

• Filing (10+ years)

• Software troubleshooting (10+ years)

• Google Docs (5 years)

• Databases (10+ years)

• Office experience (10+ years)

• Proofreading (10+ years)

• Typing (10+ years)

• Social media management (10+ years)

• Accounting (10+ years)

• English

• Payroll (10+ years)

• Bookkeeping (10+ years)

• Legal drafting (5 years)

• Legal research (5 years)

• Legal case management (8 years)

• Human resources (10+ years)

• Accounts payable (10+ years)

• Cost accounting (7 years)

• Microsoft Office (10+ years)

• Office experience (10+ years)

• Office manager experience (10+ years)

• Management (10+ years)

• Management (10+ years)

• Inventory control (7 years)

• Microsoft Outlook (10+ years)

• Case Management

• Venipuncture

• Animal Care

• Adobe Acrobat (10+ years)

• Animal restraint (9 years)

• Personal Assistant Experience

• Negotiation

Certifications and Licenses

Microsoft Office Specialist

July 2011

Quickbooks 2017 expert

Present

DiSC certification

February 2018 to Present

My DiSC profile was a strong iD at this assessment. Assessments

Attention to detail — Proficient

August 2021

Identifying differences in materials, following instructions, and detecting details among distracting information

Full results: Proficient

Scheduling — Proficient

November 2021

Cross-referencing agendas and itineraries to avoid scheduling conflicts Full results: Proficient

Protecting patient privacy — Proficient

October 2021

Understanding privacy rules and regulations associated with patient records Full results: Proficient

Administrative assistant/receptionist — Proficient October 2021

Using basic scheduling and organizational skills in an office setting Full results: Proficient

Office manager — Proficient

October 2021

Scheduling and budgeting

Full results: Proficient

Written communication — Proficient

October 2021

Best practices for writing, including grammar, style, clarity, and brevity Full results: Proficient

Verbal communication — Proficient

October 2021

Speaking clearly, correctly, and concisely

Full results: Proficient

Customer service — Proficient

November 2021

Identifying and resolving common customer issues

Full results: Proficient

Legal skills — Proficient

November 2021

Supporting legal procedures, preparing documents, doing research, and collecting client information in a legal setting

Full results: Proficient

Customer focus & orientation — Proficient

August 2021

Responding to customer situations with sensitivity Full results: Proficient

Bookkeeping — Proficient

November 2021

Calculating and determining the accuracy of financial data Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.



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