Customer Service Office Manager
Resume:
Jennifer Lahna
Management
Deltona, FL *****
********@*****.***
I am looking to find an established company that will allow me to utilize the plethora of skills I bring to the table and give me the opportunity to acquire many more. I am highly organized to the point of OCD, have amazing attention to detail skills, able to multitask like a champ and will go the extra mile to get the job done. I work well without supervision but am able to team play as well. I have outstanding customer service skills, excel under pressure, during chaotic situations and still meet all deadlines.
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Office/Logistics Manager
Greer Tile Company - Orlando, FL
September 2021 to June 2023
Office and Logistics Manager for a local Commerical tile installation company. Created and implemented SOPs for purchasing via Purchase order, tracking deliveries, and receiving material. Kept office and GCs of all material progress. Organized all projects, both physically in the warehouse and through internal ERP programs. Ordered and tracked all stock and project specfic inventory, to ensure materials were received in a timely manner. Kept accurate records of needs of the field, anticipated needs by plans and Spexx and ensured in-house deliveries were loaded and delivered to worksites in a timely manner.
Performed background checks, tracked workers comp and W-9's for subcontractors. Was in charge of filing and tracking NOC/NTOs, waivers, construction liens, permits, and licenses. As well as, kept fleet maintenance records and ensured timely maintenance requirements were completed. Office Manager
JK Renos - Toledo, OH
March 2017 to November 2021
Develop and maintain renovation projects from beginning to closing: permits, accounting and job cost variants reported weekly. Submit payroll to outside contractor, ensure accuracy and update employee databases for PTO and various deduction agreements. Oversee 4 clerical part-time office assistants to complete office projects in a timely manner and within budget constraints.
Maintain, track and order office equipment and supplies for office; tools and supplies for projects as needed.
OP Technician
Heritage Animal Hospital - Dundee, MI
October 2014 to July 2018
Veterinary Assistant, surgical recovery nurse, front desk/reception, venipuncture, AI trans cervical and surgical insemination. Prepare surgical suites, sterilized surgical instruments and suites post surgery. Executive Office Manager
Pipe Doctor Plumbing - Toledo, OH
January 2013 to March 2015
Education
Associates degree
Penn Foster University - Foster, PA
March 2018 to June 2020
Associate in Science (AS) in Legal Assisting
University of Toledo - Toledo, OH
August 2002 to May 2005
Skills
• Veterinary assistant
• Veterinary Technician Experience
• Front desk
• Customer service
• Laboratory Experience
• Computer Skills (10+ years)
• Customer relationship management (10+ years)
• QuickBooks (10+ years)
• Medication administration
• Veterinary experience
• Spanish (1 year)
• Administrative experience (10+ years)
• Medication administration
• Leadership (10+ years)
• Microsoft Office (10+ years)
• Supervising experience (10+ years)
• Windows (10+ years)
• Management (10+ years)
• Adobe Photoshop (4 years)
• Accounts receivable (10+ years)
• Filing (10+ years)
• Software troubleshooting (10+ years)
• Google Docs (5 years)
• Databases (10+ years)
• Office experience (10+ years)
• Proofreading (10+ years)
• Typing (10+ years)
• Social media management (10+ years)
• Accounting (10+ years)
• English
• Payroll (10+ years)
• Bookkeeping (10+ years)
• Legal drafting (5 years)
• Legal research (5 years)
• Legal case management (8 years)
• Human resources (10+ years)
• Accounts payable (10+ years)
• Cost accounting (7 years)
• Microsoft Office (10+ years)
• Office experience (10+ years)
• Office manager experience (10+ years)
• Management (10+ years)
• Management (10+ years)
• Inventory control (7 years)
• Microsoft Outlook (10+ years)
• Case Management
• Venipuncture
• Animal Care
• Adobe Acrobat (10+ years)
• Animal restraint (9 years)
• Personal Assistant Experience
• Negotiation
Certifications and Licenses
Microsoft Office Specialist
July 2011
Quickbooks 2017 expert
Present
DiSC certification
February 2018 to Present
My DiSC profile was a strong iD at this assessment. Assessments
Attention to detail — Proficient
August 2021
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Proficient
Scheduling — Proficient
November 2021
Cross-referencing agendas and itineraries to avoid scheduling conflicts Full results: Proficient
Protecting patient privacy — Proficient
October 2021
Understanding privacy rules and regulations associated with patient records Full results: Proficient
Administrative assistant/receptionist — Proficient October 2021
Using basic scheduling and organizational skills in an office setting Full results: Proficient
Office manager — Proficient
October 2021
Scheduling and budgeting
Full results: Proficient
Written communication — Proficient
October 2021
Best practices for writing, including grammar, style, clarity, and brevity Full results: Proficient
Verbal communication — Proficient
October 2021
Speaking clearly, correctly, and concisely
Full results: Proficient
Customer service — Proficient
November 2021
Identifying and resolving common customer issues
Full results: Proficient
Legal skills — Proficient
November 2021
Supporting legal procedures, preparing documents, doing research, and collecting client information in a legal setting
Full results: Proficient
Customer focus & orientation — Proficient
August 2021
Responding to customer situations with sensitivity Full results: Proficient
Bookkeeping — Proficient
November 2021
Calculating and determining the accuracy of financial data Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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