Customer Service Fleet Manager
Resume:
Michael A. Wilson Jr.
Baltimore, MD 21224
************@*****.***
Objective
To find employment in a reputable organization where I can utilize my various skills, unsurpassed work ethic, and improve efficiency in your organization.
Qualifications
•Excellent record of dependability and trustworthiness
•Able to perform efficiently in a fast paced and constantly changing work environment
•Proven team player with constant attention to detail
•Proficient in all Microsoft office programs, DMS, and multiple customer portals.
•Extensive knowledge of HAZMAT, E-LOGs, and DOT/FMCSA policies.
•Exceptional customer service and communication skills
Professional Experience
PGT Feb 2023 to Present
Fleet Manager
Monitor drivers HOS ensuring they stay DOT Compliant
Conduct unscheduled pre and post trip with
Plan, Coordinate, and dispatch up to 30 drivers that vary between owner operators, lease purchase, and company drivers.
CRST June 2022 to Feb 2023
Fleet Manager/Asset Manager
Asset management. Schedule PM’s Pre and post trip inspections
Plan and coordinate up to 90 deliveries managing 50 drivers
Created a permit book for 50 tractors and kept track of expiring permits, working with compliance department to renew them
Conduct random Pre and Post Trips with Drivers
Cowan Systems August 2019 to June 2022
Fleet Planner
Schedule and coordinate 30 plus loads per day ensuring on time delivery
Manage a fleet of 20 drivers maximizing their time with safety being my utmost responsibility
Provide outstanding customer service and answer phone calls for other fleets
Proficient in DAT Power to broker backhauls maximizing company profit
Ensure all drivers are DOT and OSHA compliant. Schedule physicals and drug testing using DS.I. Full knowledge of Hours of service regulations
Inspect drivers manifest and paperwork to ensure drivers pay is correct and we have the necessary documentation to bill the customer. Also identify and communicate accessorial charges to the customer
Manage 20 drivers
Rose Transportation July 2017. – August 2019
Dispatcher/Lead payroll and Billing Manager/Terminal Safety Manager
Dispatched 20+ owner operators daily on multiple intermodal deliveries or pick-ups out of Baltimore CSX, NS, and Seagirt Marine Terminals, with majority being import/exports.
Coordinated schedules based on geography and relevancy
Assisted in increasing revenue over 40% since start of job with excellent customer and driver relations.
Uploaded driver information into company portal and processed orders constantly coming via e-mail
Stayed in constant communication with customers and vendors
Efficiently and accurately processed 20 driver’s payroll along with invoicing 300+ orders weekly to approximately 20 different customers.
For Baltimore terminal, in charge of driver’s e-logs, tracking and assisting drivers with issues, while managing driver’s safety accordingly.
Effectively multi-tasked, answering driver and customers phone calls, keeping up with approximately 200 e-mails daily, and updating our systems correspondingly.
Rukert Terminals 09/2016-07/2017
Forklift Operator
Job responsibilities include:
•Loading trucks to meet DOT regulations
•Keeping accurate inventory reports with hard copies and computer based program
•Assure proper housekeeping and organization on the receiving dock, including outside the receiving doors
Strive to meet team efficiencies for items received without compromising accuracy
Conduct all activities in a safe manner, adhering to company safety standards
Military
Military Police Corrections Specialist
03/1999 – 10/2003 U.S. Army-705th MP BN Ft. Leavenworth, KS
•Controlling, supervising, and counseling military prisoners and managing confinement operations and correctional treatment programs
•Assisting with supervision and management of military prisoners and providing external security to confinement/ corrections facility, the military’s only maximum security prison
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