Nadeja Henry

Riverdale, IL 708-***-**** adylv8@r.postjobfree.com linkedin.com/in/nadeja-henry

Recent graduate of an intensive IT program focused on developing skills in technical support to obtain the Google IT Support Professional certificate. Seeking to apply 5+ years of experience in customer-facing roles and skills in communication, customer service, and client management to serve your company in an IT Support role. RELEVANT SKILLS

Technical Support & Troubleshooting • Ticketing System • User Training & Support • Operating Systems Installation Software Installation & Configuration • Customer Service • Windows • Linux • Domain Name System (DNS) Networking • System Administration • Problem Solving • Time Management • Communication EDUCATION

Google IT Support Professional Certification • Merit America, Virtual 12/2022

● Skill development includes troubleshooting, customer support, networking, operating systems, systems administration, and security — all the fundamentals of IT support that are critical for success in the workplace; comparable to the latest CompTIA A+ certification

● Additional Skill Development: Completed hands-on coursework covering Microsoft 365, Windows 10, Spiceworks ticketing system, and fundamental cloud concepts EMT Certification

● Relevant Topics: Customer Service, Responsiveness, Medical Technical Terminology, Documentation, Communication

PROFESSIONAL EXPERIENCE

Fulfillment Associate • Amazon Fulfillment Center, Markham, Illinois 02/2022 - Present

● Maintain working components through repair or replacement, assisting call-in or live chats with technical difficulties, assisting customers and staff with hardware and software challenges.

● Prepare a website with coding and content pertinent to company business needs.

● Exceed company quotas by 20% through time management and effectively preparing workstation/supplies.

● Adapt to roles in both inbound and outbound departments during peak season to meet quotas.

● Efficiently dealt with changes, delays and unexpected events to ensure customers received products on time, Identifying unsafe and hazardous materials within packages and notified area managers. Healthcare Aide • Addus Home Healthcare, Homewood, Illinois 08/2019 - 01/2022

● Supported 4 Patients daily by providing multiple services, including shopping, applying empathy and strong customer service to form strong relationships, resulting in positive reviews from client and client families.

● Quickly and accurately communicated patient information to fellow staff and family, providing clear step by step instructions to follow medical procedures.

● Turned and positioned bed bound patients to prevent bedsores, lifting up to 50 pounds at a time

● Helped clients maintain optimal health overseeing medication administration and all doctors appointments

● Thoroughly documented patient vitals, requests, and accommodations to share with leadership. Customer Service Representative (Temporary) • Anixter, Crestwood, Illinois 10/2013 - 07/2020

● Led seminars to train and provide employees on software (SAP, WMS, etc.) to increase company efficiency

● Utilized and navigated Microsoft Office Suite to draft documents, create schedules, make presentations, and other related administrative work.

● Managed and operated forklift, observing and documenting any issues to escalate to repair team as needed.

● Supervised 7 associates, answering employees questions, providing feedback, and training employees to complete standard operating procedures (SOPs)