Nnaemeka Daniel Okochi

**** **** ** **, ********, GA 30152

904-***-**** adyluv@r.postjobfree.com

https://www.linkedin.com/in/nnaemeka-daniel-okochi-56631367/

OBJECTIVE

l am a reliable, and experienced Computer Information Technology professional with a strong focus on Windows engineering. Proficient in designing, implementing, and managing complex Windows-based systems, desktop integration, including active directory, group policy, and server infrastructure. Skilled in troubleshooting and resolving technical issues, optimizing system performance, and ensuring network security.

SKILLS

Windows Server Administration: Proficient in managing and administering Windows Server environments, including installation, configuration, and maintenance of server roles and features.

Desktop Integration: Troubleshooting Windows 10 issues, both software and hardware related, and I possess a solid understanding of the Windows 10 environment.

Active Directory Management: Experience in designing, implementing, and managing Active Directory services, including user and group management, security permissions, and domain trust relationships.

Group Policy Deployment: Skilled in creating and deploying Group Policy Objects (GPOs) to manage and enforce security policies, software installations, and system configurations across Windows domains.

Windows Deployment Services: Proficient in utilizing Windows Deployment Services (WDS) for automated deployment and imaging of Windows operating systems across multiple devices or network environments.

PowerShell Scripting: Strong scripting skills using PowerShell to automate routine tasks, create custom scripts for system administration, and streamline Windows management processes.

Virtualization Technologies: Experience with virtualization platforms such as Hyper-V or VMware to create and manage virtual machines, optimize resource allocation, and ensure efficient utilization of hardware.

Networking and TCP/IP: Solid understanding of networking concepts and protocols, including TCP/IP, DHCP, DNS, and VPN, to troubleshoot network connectivity issues and implement effective network configurations.

Security and Patch Management: Knowledgeable in implementing security best practices, conducting vulnerability assessments, and managing patch deployment processes to ensure the security and stability of Windows systems.

Workstation/Software Vulnerability Administration

EXPERIENCE

Merge IT LLC, USA November. 2021 – May.2023 Systems Administrator End User Computing (Merge IT) in partnership with Deutsche Bank

●Contribute to projects involving user experience and desktop integration within the environment. I have a strong background in troubleshooting Windows 10 issues, both software and hardware related, and I possess a solid understanding of the Windows 10 environment. Additionally, my proficiency in Microsoft Office 365, including Excel, Outlook, Word, OneDrive, and Teams, enables me to effectively support users in a professional manner.

●Performed Technical Support: Proven history in providing top-tier technical support to end-users, troubleshooting, and resolving hardware, software, and network issues efficiently and effectively.

●Performed Systems Administration: Proficient in system administration tasks, including server and workstation setup, configuration, and maintenance. Skilled in managing user accounts, permissions, and group policies to ensure optimal system performance and security.

●Maintains production change control schedule and participates in change control

●Incident Management: Experienced in managing and prioritizing incoming incidents and service requests, following ITIL best practices. Able to quickly analyze and resolve issues, minimizing downtime and maintaining elevated levels of user satisfaction.

●Performed Documentation and Knowledge Management: Strong ability to create and maintain comprehensive technical documentation, including standard operating procedures (SOPs), knowledge base articles, and user guides, enabling effective knowledge transfer and support continuity.

●Collaboration and Communication: Exceptional interpersonal and communication skills, adept at working collaboratively with cross-functional teams and stakeholders. Effective at translating technical jargon into clear, non-technical language for end-users, facilitating smooth communication and problem resolution.

●Managed Office 365 tenant with over 100,000 mailboxes and implemented security best practices for the environment.

●Updating software and responsible for software deployments using SCCM.

Iron Systems Inc, USA. August 2019 – October 2021

Infrastructure Engineer, End User Computing (Change Healthcare Technology)

●Provided On-Site & Remote Technical Support to 19,000 end-users in a multi-domain environment: Experience providing on-site/remote technical support and troubleshooting for a wide range of IT systems, including hardware, software, and network infrastructure. Skilled in diagnosing and resolving issues efficiently to minimize downtime and ensure optimal system performance.

●Performed Hardware and Peripheral Management: Proficient in deploying, configuring, and maintaining various hardware components, including desktops, laptops, servers, printers, and peripherals. Knowledgeable in performing hardware upgrades, replacements, and repairs, ensuring smooth operation of IT equipment.

●Provided Network Infrastructure Support: Strong understanding of network infrastructure, including LAN/WAN technologies, routers, switches, and firewalls. Proficient in configuring and troubleshooting network connectivity, addressing issues related to TCP/IP, DHCP, DNS, and VPN, ensuring reliable network operation.

●IT Project Coordination: Demonstrated ability to manage and coordinate IT projects, including hardware and software deployments, office relocations, and system upgrades. Skilled in creating project plans, conducting risk assessments, and effectively communicating project status to stakeholders.

●Customer Service and Relationship Building: Excellent interpersonal skills with a customer-centric approach. Proven ability to build strong relationships with clients, understand their unique IT requirements, and provide tailored solutions. Committed to delivering exceptional customer service and ensuring client satisfaction.

●Performs system software upgrades including planning, scheduling, testing, and coordination under direct supervision

●Managing Patch deployment using SCCM.

Fanatics, Inc., Jacksonville, FL. July 2018 - March 2019

System Support Analyst

●Provided System Support and Troubleshooting: Proven expertise in providing system support and troubleshooting for software applications, databases, and operating systems. Skilled in diagnosing and resolving technical issues promptly to minimize downtime and ensure smooth system functionality.

●Participated in Incident Management: Experienced in managing and resolving incidents within defined service level agreements (SLAs). Proficient in effectively prioritizing and escalating issues, coordinating with cross-functional teams to ensure timely resolution and excellent customer satisfaction.

●System Monitoring and Maintenance: Proficient in monitoring system performance, conducting routine maintenance tasks, and proactively identifying potential issues. Skilled in implementing proactive measures to optimize system performance and enhance stability.

●Documentation and Knowledge Management: Strong ability to create and maintain comprehensive technical documentation, including system configurations, troubleshooting guides, and knowledge base articles. Adept at leveraging knowledge management systems to enhance support efficiency and facilitate knowledge sharing among team members.

●Provided User Training and Support: Skilled in providing user training and support, delivering clear and concise instructions to end-users. Experienced in conducting training sessions and creating user-friendly guides to enhance user adoption and proficiency with system functionalities.

River Region Human Services, Inc, Jacksonville, FL. January 2014 - May 2018

IT Support Administrator

●Provided Help Desk Support: Experience providing top-notch help desk support to end-users, troubleshooting hardware, software, and network issues via phone, email, or in-person. Proficient in resolving problems promptly and effectively, ensuring minimal disruption to business operations.

●Performed System Administration: Skilled in performing system administration tasks, including user account management, security permissions, and group policy configuration. Proficient in maintaining and optimizing server infrastructure, ensuring high availability and reliable performance.

●Supported Software Deployment and Maintenance: Experienced in deploying and managing software applications, including installation, upgrades, and patch management. Adept at evaluating software compatibility and ensuring proper licensing compliance.

●Performed IT Asset Management: Proficient in managing and tracking IT assets, including hardware and software inventory, license compliance, and equipment procurement. Skilled in implementing asset management best practices, optimizing resource allocation, and reducing costs.

●Documentation and Knowledge Base: Strong ability to create and maintain comprehensive technical documentation, including standard operating procedures (SOPs), troubleshooting guides, and knowledge base articles. Adept at facilitating knowledge transfer, improving support efficiency, and empowering end-users with self-help resources.

EDUCATION AND TRAINING

Herzing University Winter Park, FL

Bachelor of Science Degree in Information Technology (BSIT) Expected Aug. 2023 Winter Park, FL

●Obtained skills in End-user computing, client/server operating systems, network infrastructure administration, security, scripting, database fundamentals, virtualization, and technical communication.

●Advanced skills include database design, project management, information technology management, and business systems analysis.

●Cybersecurity concepts, cryptography, cyber law and ethics, information assurance, ethical hacking, designing network security, computer forensics, and network defense.

Herzing University Winter Park, FL

Associate of Science Degree in Information Technology (ASIT) August 2019

●Obtained skills in both the technical expertise and hands-on experience needed to apply industry standards to the implementation and support of network systems and computer devices.

●Demonstrate the principles of information technology security.

●Utilize information systems for the collection, organization, and delivery of data.

●Express relevant information to technical and nontechnical audiences.

●Provide end-user support, client/ server operating systems, network infrastructure administration, security, scripting, database fundamentals, and technical communication.

LICENSES & CERTIFICATIONS

AWS Cloud Practitioner Essentials Issued December 2022

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