Office Manager
Resume:
Patricia Mayse-Moreno
Corsicana, TX *****
********************@*****.***
Summary
I can offer someone who is interested and willing to go above and beyond what is asked. I enjoy extra days and hours.
Energetic Office Manager equipped to support day-to-day operational functions and accomplish business goals. Blends advanced organizational, technical and business expertise to enhance workflows. Focused on attentively assisting office staff and customers and identifying opportunities for improvement.
Experienced Office Manager and administration professional with 10+ years of experience in overseeing wide variety of essential functions in bustling business. Analytical in optimizing productivity, efficiency and service quality across various offices within diverse environments. Highly organized with strengths in prioritizing tasks and managing deadlines.
Detail-oriented Office Manager experienced in overseeing and improving office services. Diplomatic and patient professional possessing creative mindset to drive needed improvements. Skilled with business correspondence, bookkeeping and project management.
Skills
Report writing
Event coordination
Invoicing and billing
Senior leadership support
Training and coaching
File and data retrieval systems
Expense reporting
Customer relations
CRM and office management software
Data entry
Project management
Scheduling and calendar management
Billing
Banking operations
Accounts payable and receivable
Issue and conflict resolution
Key accounts and territory management
Systems and automation applications
Experience
October 2018
to
October 2022
Travelers Inn & Suites Corsicana, TX
Office Manager
Managed office inventory and placed new supply orders.
Monitored payments due from clients and promptly contacted clients with past due payments.
Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
Administered payroll and maintained proper documentation of employee personnel.
Oversaw receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
Handled scheduling and managed timely and effective allocation of resources and calendars.
Reviewed files and records to obtain information and respond to requests.
Managed, scheduled and coordinated office functions and activities for employees.
Used judgment and initiative in handling confidential matters and requests.
Coded and entered daily invoices with in-house accounting software.
Implemented and maintained company protocols to facilitate smooth daily activities.
April 1997
to
April 2001
Walmart Waxahachie, TX
Assistant Customer Service Manager
Trained new employees on company policies, procedures, techniques and customer service standards.
Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
Assisted staff with resolving complex customer issues and implementing targeted solutions.
Responded to phone and online customer service requests within designated turnaround time to improve customer satisfaction ratings.
Consulted with customers regarding needs and addressed concerns.
Trained and mentored new team members to promote productivity, accuracy and friendly customer service.
Interviewed, hired and trained staff to meet company objectives.
Evaluated and authenticated returns, exchanges and voids.
Education and Training
May 2016
Windham ISD Gatesville, TX
Microsoft Profesional : Microsoft Office 365
Navarro College Corsicana, TX
Some College (No Degree): Business Administration
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