Customer Service Representative
Resume:
Jessie Vaughn
Heidrick, KY *****
adylqn@r.postjobfree.com
I am Curently Unemployed right now & Seeking a position within jobs which will require me
to utilize my skills, abilities, and experience in the data entry field to ensure to the company’s
success.
As too why you should Hire me; I am very Outgoing & Positive attitudes
• Delivering a positive, personal experience to customers and clients when providing support,
information or resolution to issues.
• I am also WORK AT HOME Experienced, fast internet speed & able to have a quiet place to work.
I have Soft Skills; Meaning As you help learn how to more effectively communicate, make decisions,
think independently,
and expand the understanding of empathy, & can more easily relate to and assist others.
• value people with strong soft skills because of how well they can interact with both customers and
colleagues.
Contact Me at: 606-***-**** (Anytime)
Or by Email - adylqn@r.postjobfree.com
Work Experience: (Sorted by Present to Past)
Customer Service Representative
Qualfon - Barbourville, KY
November 2022 to May 2023
• Mutli-tasking, problem solving and communicating effectively when working with a diverse group of
customers.
• work in a variety of settings including retail, medical, real estate, insurance and corporate offices.
• I am also WORK AT HOME Experienced, fast internet speed & able to have a quiet place to work.
I have Soft Skills; Meaning As you help learn how to more effectively communicate, make decisions, think
independently,
• I have experience in working in insurance (also was a work from home job) & also providing medical
records that are needed, doing prior authorizations, documents & talking with Providers, Pharmacys &
Members,
providing medical necessity records, & Prime Therapuetics insurnace information.
I then had an 8 months Work Gap
Customer Service Representative
Senture - London, KY
October 2020 to August 2021
Delivering a positive, personal experience to customers and clients when providing support, information
or resolution to issues.
Multi-tasking, problem solving and communicating effectively when working with a diverse group of
customers. work in a variety of settings including retail, medical, real estate, insurance and corporate
offices. & Providing Humana Military Insruance Information
I am also WORK AT HOME Experienced, fast internet speed & able to have a quiet place to work.
I have Soft Skills; Meaning As you help learn how to more effectively communicate, make decisions,
think independently, and expand your understanding of empathy, & can more easily relate to and assist
others. value people with strong soft skills because of how well they can interact with both customers
and colleagues.
Customer Service Representative Primary
Maximus INC - London, KY
September 2019 to November 2019
job duties
• Completes supporting paperwork and data entry as required
• Ability to tactfully handle stressful and difficult situations
• Discusses products offered and ensures customer satisfaction
• Handle confidential financial and personal information appropriately
Customer Service Representative
General Dynamics - Barbourville, KY
August 2018 to June 2019
Primary job duties include
• Handles incoming calls or inquires from prospective customers or clients
• Assists customers effectively by solving customer disputes
• Provides customer additional information or explains services for the immigration process
• Possess strong problem solving skills
• I also have a government public trust clearance
Crew Member
Dollar General
June 2018 to August 2018
worked only two months due to receiving a new job)
Primary job duties include
• Detail oriented and works with high degree of accuracy
• Strong communication and negotiation skills
• Stocking of merchandise
• Creates and maintains service reports
Crew Member
Burger King - Barbourville, KY
May 2017 to September 2017
Primary job duties
• Maintain a fast and accurate pace
• Handling food with care but able to get the food out fast and correctly
• Taking food orders
• Maintain a friendly environment so that the customers have a great experience and make them want
to come back
Liquor world -Barbourville, KY 10/24/2017 to 06/2018
Primary job duties
• Maintain the stocking of the Merchandise
• Making sure the store its self is working effectively and professionally
• Able to handle large amounts of money (counting the safe)
• Maintain to keep a clean environment at all times
Customer Service Representative
Serco - London, KY
November 2016 to April 2017
Primary job duties for Serco
• Skilled in using computers and Microsoft programs
• Skilled in making inbound calls and out bound calls
• Maintain confidential and sensitive information
• Able to communicate effectively both orally and in writing
Crew Member
Dairy Queen - Barbourville, KY
August 2015 to May 2016
Primary job duties
• Dairy queen cashiers include completing money transactions and preparing ice cream
• Cashier jobs also involve basic customer service duties, such as; answering questions about menu
items, service and policies
• Working a fast pace, meeting requirements and deadlines to get the job done
Cook
Wildcat - Flat Lick, KY
August 2014 to June 2015
Wildcat market - Flat Lick, KY 08/2014 to 06/2015
Primary job duties
• Communication and interacting with people
• Skilled in using the register
• Skilled as a cook
• Doing 12 hours a day or longer with no complaints
Crew Member
Wendy's - Barbourville, KY
September 2011 to May 2013
Primary job duties
• Able to work independently, perform as a self starter and meet deadlines
• Worked production line
• Demonstrated customer service skills while working drive thru window and from counter
• Very successful over-achiever at work
Waitress
Pizza Hut - Barbourville, KY
June 2010 to August 2011
06/2011 to 08/2011
Steamer - Primary job duties
• Follow directions given by supervisor
• Steaming clothing
• Meet quotas, and ensure fast production
Education
High school diploma
Knox Central High School - Barbourville, KY
August 2009 to May 2013
Contact this candidate