Yogesh Patwal

E-mail:

adylpe@r.postjobfree.com

B-*** Phone:

+919********* New Ashok Nagar

New Delhi 110096

WORK EXPERIENCE

Kakushin Software Pvt Ltd May 2019

— June 2022

Japanese Customer Care Executive

• • Maintaining a positive, empathetic and professional attitude toward customers at all times.

• • Product selling.

• • Communicate with Japanese clients through a series of actions, either face-to-face or over the phone, to help set up systems or resolve issues Diagnose and troubleshoot technical issues, including account setup and network configuration.

• • Provide step-by-step technical help to Japanese clients. Provide technical Support as resolving network issues, configuring operating systems and using remote desktop connections to

• • provide immediate support.

• • Priorities and manage many open cases at one time Responding promptly to customer inquiries.

• • Acknowledging and resolving customer complaints. Keeping records of customer interactions,

• • comments and complaints.

• • Follow up with clients to ensure their IT systems are fully functional in every 15 days. Ensure

• • customer satisfaction and provide professional customer support.

Seven Eleven Japan June

2017 — March 2019 Storekeeper

• • Responsibilities include keeping a clean

• • safe environment for patrons

• • Ringing customer purchases using electronic cash registers, and giving correct change.

• • Additional duties consist of forecasting, ordering, and stocking merchandise throughout the store.

Translator: Japanese to English July 2022-

Till Now

Freelance

Cooperative Learning of 3D virtual equipments, 105K words Wafer Defects Detecting and Classifying System Based on Machine Vision, 316K words

Maintenance Manual Electron Beam System, 400k words Legal retainer,205k words

The international companies memorandum

July 2022

Translator and Video Game Localization

Specialist

Exl Service Pvt Ltd May

2011 — Feb 2016 Customer Care Executive

Working in One West Bank mortgage Process as a customer care executive(Underwriter)

Underwriter because we have to read all the pages correctly for example Borrower(Customer) hardship letter so we have to read it carefully because in this letter we will know the reason means borrower wants to short his/her property or settlement the property

To solve the query of the customer

We received bunches of mixed faxes in our software from our onshore team and then we will read all the pages and re-indexing all the faxes into his correct header and saved with the correct loan number After completion the faxes work then we will start working on the loans one by one so suppose borrower wants to short sale the property so we will start the process as per the short sale procedure for example the important documents we need is purchase agreement with sign by both the parties and HUD with PA price,tax return,bank statement,proof of income ETC so if some documents is missing we will send letter and mailed to our client or sometime call to the client I'll do extra initiative work also making KPI of the whole team Roster for cab for the whole team

Making presentation in power point and also working on Excel Won 100% Quality Certificate and performance

Appreciation from the client side on the mails and also through the month end client calls

Porteck India Pvt Ltd July 2009 —

March 2011

Billing Executive

Its a U.S based medical billing (health Care) company I'm Working in Eligibility and Verification process as a billing executive In this we received PDF file from our onshore team in this file all the detail of the patient such as Name,dob,ssn number,phone number etc So through this information we make 100 to 120 form in a day in our word format file we fill all the details of the patient we also check the patient is insured or not through different websites medicare,Medicaid,health first and take the screenshot and paste in the form

Basically we have to check the patient eligibility so through this process we know that patient is eligible for the claim or not If not so there is some denials in the loan loan and we forwarded the loan to denials department

QUALIFICATIONS

Completed Advance Japanese Language from Shizuoka

nihongo Japanese education center japan (April 17’ – March 19’)

Completed Japanese language Proficiency Test N3 From Japan Completed B.C.A from Harlal Institute of Management & Tec.(H.I.M.T) GR NOIDA from c.c.s university

·· High School from CBSE in 2004

·· Intermediate from CBSE in 2006

Computer Literacy

·· Well versed MS Excel (H lookup, V lookup), MS word, MS Access, Power Point.

·· Efficient in internet.

·· Conversant in Computer Typing in English.

Yo g e sh Patwal

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EDUCATION

Japanese Language

Nihongo Center

· · 2008(July-Dec)

· · 2008(Dec-Feb)

· · 2009(Feb-June)

· · 2009(July-Dec.)

July 2008 — Dec 2009

Japanese Language from Nihongo Centre (Fundamental Course-1) Passed Japanese Language from Nihongo center

(Fundamental Course-2) Passed Japanese Language from Nihongo Centre

(Intermediate Course-1) Passed Japanese Language from Nihongo Centre

(Intermediate Course-2) Passed

Yo g e sh Patwal

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Software Testing May 2015

— Oct 2015

Sky Infotech

· · Manual Testing, Black Box Testing, Functional Testing, Regression Testing, Smoke Testing, Testing, Exploratory Testing, Retesting, Compatibility Testing, end to end testing

INTERESTS I really enjoy going to the gym because

…it keeps me fit.

…it gets me out of the house, you know!

…it's sociable. I've met lots of new people.

…it gives me something interesting to

do with my time. …it's not very

expensive, and anyone can do it!

REFERENCES References available upon request.

LANGUAGE STATUS ·Completed Japanese language Proficiency Test N3 From Japan

·· Completed basic Japanese Language from Nihongo center.

·· Completed JLPT 4th Level from Nihongo center.

·· Completed JLPT 3rd Level from Nihongo center.

STRENGTH Can execute a task within given time. Can perform under pressure.

Can easily adept to any new implementation

Can learn fast from mistakes.

Can utilize available resources efficiently. Can

inspire others to work honestly.

Strong analytical and problem solving skills

Hard Working

Self-driven.

Can work under high Pressure.

PERSONAL DETAIL ·Date of Birth: 16th Jan.1988

·· Sex: Male

·· Marital Status: married

·· Father’s Name: Mr. C.S.Patwal

·· Nationality: Indian

·· Qualities: Frank and Hardworking

·· Interest: Knowing new things

·· Hobby: Playing Cricket, Driving and Surfing Internet

·· Languages Known: English, Hindi & Japanese

DECLARATION I hereby declare that the information furnished above is true to the best of my knowledge

and belief.

Place:

Date : (Yogesh

Patwal)

Yo g e sh Patwal

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