Customer Service Administrative Assistant

ALEA BOLDS

**** ***** ***** ****** *******, IL 60623

331-***-**** adylnh@r.postjobfree.com

PROFESSIONAL PROFILE

Well-rounded professional backed by cross-functional healthcare industry and customer service experience. Able to provide support in a medical office to include scheduling patient appointments, functioning as receptionist to patients and visitors, and organizing and compiling materials.

oFamiliar with hospital workflows.

oCommunication skills necessary to deal effectively with patients and healthcare providers.

oWell-organized, able to manage time and priorities in multi-task environments.

oRemain flexible, calm under pressure, and dependable.

oClinical Skills – EKG, Vital Signs, Venipuncture, and Glucose Testing using Glucometer.

oCommunication Platforms – MS Teams.

oMicrosoft Office Applications – Word, Excel, and PowerPoint) – Type 32 WPM.

KEY QUALIFICATIONS

Medical Administrative Assistant Medical Terminology Medical Transcription

Patient Processing Patient Registration Medical Records Management Check In Check Out Data Entry

Release of Information HIPAA Compliance Medical Laws & Ethics Medical Billing Knowledge

Third Party Billing Medicare Medicaid HMO PPO Basic Coding Skills for ICD-10 & CPT

Insurance Verification Anatomy & Physiology CMS 1500 Claim Form Billing Cycle Claims Appeal Process

EDUCATION

Ultimate Medical Academy Diploma – Medical Administrative Assistant, 2021

Ultimate Medical Academy – HIPAA Essentials for Healthcare Professionals Certificate

WORK EXPERIENCE

Chicago Transit Authority (CTA) – Chicago, IL 08/2019 – Present

Customer Service Representative

oProvide assistance to customers in transit facilities and offer special assistance to mobility limited patrons.

oUnderstand the transit system, fares, schedules, routes, transfer and connecting points, and major points of interest in the Chicagoland area in order to provide quality customer service.

oInspect transit cards, passes, and ID cards for validity, monitor CTA train stations for cleanliness, hang bulletins, supply kiosks, help with security and pricing issues, and fill out incident paperwork.

Gottlieb Hospital – Maywood, IL 11/2020 – 02/2021

Dietary Aide

oCooked and prepared food orders, payed close attention to detail to ensure accuracy of special dietary requirements, and maintained clean and sanitary conditions.

oEnsured customers and families received the highest quality of service in an attentive and responsive manner.

oWorked as part of a team and interacted with diverse customers and staff members.

Walmart – Chicago, IL 10/2018 – 08/2019

Cake Decorator

oPrepared bakery items per established guidelines and customer requests.

oPlaced orders for bakery pick-up.

oAnswered customer questions and followed established quality assurance standards.

Chicago Public Schools (CPS) – Chicago, IL 10/2017 – 09/2018

Lunchroom Attendant

oPerformed skilled tasks necessary for the preparation and serving of meals.

oProcess transactions, accept payments, and kept necessary records.

oMet standards of local, state, and federal health and safety regulations.

oEstablished priority order of tasks necessary to complete an assignment.

Burlington Coat Factory – Chicago, IL 02/2017 – 07/2017

Retail Cashier / Customer Service Associate

oServed as direct point of contact and delivered excellent customer service with a positive attitude.

oOperated cash register, scanned merchandise, accepted payments, ensured accuracy of cash drawer, and kept work area clean and organized.

oWorked as part of a team and interacted with diverse customers and staff members.

LGC Hospitality Recruiter – Chicago, IL 07/2016 – 02/2017

Dietary Aide / Housekeeping

oProvided temporary services to University of Illinois, Villa Scalabrini Nursing Home, Presence Health, and Loyola University Hospital.

oPrepared and delivered resident trays according to instructions and using proper food handling techniques.

oPerformed a variety of general laundry and cleaning duties to provide quality service and to maintain the facility in a sanitary, attractive, and orderly condition.

oCommunicated effectively with patients, customers, and staff members.

Addus Home Care Agency – Chicago, IL 11/2015 – 06/2016

Home Health Aide

oMaintained a safe, secure, and healthy environment.

oTook vital signs and assisted with activities of daily living – personal hygiene, mobility, and feeding.

oHandled light housekeeping duties, prepared meals, and ran errands.

oCompleted daily logs documenting medication.

oEnsured confidentiality and privacy standards of protected health information.

VOLUNTEER EXPERIENCE

Gottlieb Hospital – Maywood, IL 01/2021 – 02/2021

COVID-19 Testing Site Volunteer

oProvided assistance with testing site functions and for individuals waiting to be tested.

oAdhered to safety protocols and followed established procedures.

oMaintained positive attitude and acted with respect while performing duties.

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