Customer Service Administrative Assistant
Resume:
Connie Smith
Rex, GA *****
**********@*****.***
Phone: 678-***-****
Qualifications:
Veteran with multicultural experience who relates warmly to people and communicates well.
Assimilates new routines, procedures, and processes quickly. Strong work ethic, flexible,
dependable and organized.
Experience:
Luxottica 2017- Current
Customer Service
Research Job order status, Contact customers on Job Status, Send/Answer emails to internal and external customers on job status. Update Status in SAP, Process daily reports3, times per day using excel. Ensure Jobs are processed on a FIFO basis. Meet with team leads for updated status or emails
Advanced Distribution Systems, Inc. 2000-2017
Office Manager/Accounts Manager
Prepared Bill of Ladings and Receipt documents for warehoused products. Implemented WARES, the company’s first computerized warehouse inventory, logistics, and billing system. Managed logistics activities for up to 30 companies. Managed office staff and coordinated operations based on daily, weekly, and monthly procedures. Provided account auditing and reconciliation, including researching and resolving billing errors. Additional responsibilities included creating monthly budget reports, designing computerized forms, data entry, and EDI order processing.
United States Navy 1980-2000
Office Manager
Responsible for daily operations of 12 staff. Maintained records for 325 personnel such as quality assurance reviews, pay documents, and correspondence, producing a zero-error rate. Provided ongoing coaching and training to match changing work requirements, improve workflow and expand subordinates’ skills and knowledge. Prepared verbal and written evaluations on office personnel including award recommendations.
Administrative Assistant
Screened phone calls and visitors, answering routine questions and furnishing information to a variety of internal and external customers. Responded to routine requests and prepared general correspondence. Maintained office filing systems. Prepared detailed itineraries and travel arrangements. Managed a calendar with complex scheduling components. Planned and hosted retirement ceremonies and other social events for up to 280 employees. Accounted for bonus funds which were reported monthly.
Customer Service Supervisor
Managed a 9-person call center handling 100-120 in and outbound calls daily. Commended for improving customer service by implementing service metrics to improve representative productivity and customer satisfaction. Monitored call volume, compiling and analyzing data for monthly reports. Prepared staff counseling and performance evaluations. Interviewed and trained new personnel.
Human Resources
Prepared and administered advancement and placement exams to over 300 personnel. Counseled members on career decisions. Interviewed, screened and checked references on prospective employees. Staffed military commands across the globe. Managed annual office budget of 570k.
Training:
New Horizons Training Center: Microsoft Office Suite; Word Perfect, Group Wise, Netscape Communication and Internet research, Customer Service, Personnel administration, Cultural Diversity and Awareness, Equal Opportunity, Career Counseling, Leadership Development, and Total Quality Leadership and Management. WARES software, basic networking, Linux server systems, AS400.
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