Customer Service Representative

Mufassir Mahmud

Virginia, USA, +1-347-***-****, adyllk@r.postjobfree.com

LinkedIn https://www.linkedin.com/in/mufassir-mahmud-06b29524a

Profile Proven ability to establish and maintain excellent communication and relationships with clients. Committed to utilizing my skills to further the mission of the company. Hardworking University Student seeking employment.

Education

Apr 2022-Continue Master of Business Administration (MBA), Information Technology

Washington University of Science and Technology, Virginia, USA

Jan 2017 – Feb 2021 Bachelor of Business Administration (BBA), Accounting

Leading University, Sylhet, Bangladesh

Employment History

Nov 2020 – Feb 2021 Bank Teller Intern

Al-Arafah Islami Bank Ltd, Sylhet, Bangladesh

Assisted customers with banking needs and inquiries.

Educated customers on use of banking website and mobile apps.

Processed customer transactions promptly, minimizing wait times.

Mar 2017 – Oct 2021 Assistant Manager

Ibrahim and Brothers, Sylhet, Bangladesh

to customers, assessing needs, and maintaining current knowledge of consumer preferences.

Created employee schedules to align coverage with forecasted demands.

Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.

Mar 2016 – Feb 2017 Customer Service Representative

Arong, Sylhet, Bangladesh

Provided primary customer support to internal and external customers.

Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Developed customer service policies and procedures to meet and exceed industry service standards.

Achievement

Best Student Award Certificate 2019 in Leading University Department of Business Administration.

Udemy Certificate of Completion Business Analyst: Software Testing Processes and Techniques.

Skills

Strong communication skills, both verbal and written

Empathy and patience in dealing with customers.

Strong problem-solving skills and attention to detail

Self-Starter, ability to work independently and in a team environment.

Well experienced with Office Suite.

Language English High Proficient

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