LACEY OTT

GENERAL MANAGER

405-***-****

adyll9@r.postjobfree.com

Oklahoma city, OK 73119

CONTACT

Customer Service Minded Brand

Standard Overachieving Versatile

Professional Friendly and enthusiastic

Restaurant General Manager with 9

years of specialization in Quick Service

Resturant environment. Exceptional

customer service skills, with

background in high-turnover fast-paced

food preparation. Able to learn new

tasks quickly and proficient in growing

key customer relationships while

Representing establishment with

friendly, professional demeanor at all

times.

CAREER OBJECTIVE

General Manager

Subway, Moore, Oklahoma

Painter Laborer

M.B.Painting, Dyer, Arkansas

EXPERIENCE

March 2022 - Present

Recruited team members for maintaining adequate staffing levels according

• to projected sales.

Established and maintained proactive human resource functions, complying

• with labor regulations.

Developed long and short-range financial objectives, supporting company

• mission statement.

Planned and managed adequate inventory levels using computerized

• inventory system for meeting sales demands and minimizing loss. Used customer feedback for improving operations and building brand

• loyalty.

Maintained product and service quality standards by conducting ongoing

• evaluations and investigating complaints.

Met safety and security standards by overseeing preventative maintenance

• and repairs.

Managed company assets by maintaining clean and fully equipped

• establishments with properly working equipment.

Managed profit goals against budget and prior year, keeping controllable

• costs within budget.

Monitored suppliers to ensure that efficiently and effectively provide needed

• goods and services within budgetary limits.

• Prepared staff work schedules and assigned specific duties. Orchestrated administrative activities directly related to making products or

• providing services.

Managed movement of goods into and out of production facilities to ensure

• efficiency, effectiveness and sustainability of operations.

• Demonstrated and supported continuous improvement and growth mindset. April 2018 - March 2022

Mixed and matched colors of paint, stained and varnish with oil and thinning

• and drying additives to obtain desired colors and consistencies. Washed and treated surfaces with oil, turpentine, mildew remover, or other

• preparations and sanded rough spots to adhere finishes.

• Polished final coats to specified finishes.

• Finished techniques such as sponging, ragging, layering and faux finished. Filled cracks, holes and joints with caulk, putty, plaster and other fillers, using

• caulking guns and putty knives.

Calculated amounts of required materials and estimate costs, based on

• surface measurements and work orders.

General Manager

Burger King, Moore, Oklahoma

Applied primers or sealers to prepare new surfaces, such as bare wood or

• metal, for finish coats.

Removed old finishes by stripping, sanding, wire brushing, burning, and using

• water and abrasive blasting.

Erected scaffolding and swing gates, and set up ladders, to work above

• ground level.

Stained, varnished, enameled and applied other finishes to equipment, buildings, bridges, and other structures, using brushes, spray guns and rollers.

•

Covered surfaces with drop cloths or masking tape and paper to protect

• surfaces during painting.

Removed fixtures such as pictures, door knobs, lamps and electric switch

• covered prior to painting.

Received instructions from supervisors and homeowners to determine work

• requirements.

• Used sandpaper, scrapers, brushes, steel wool and sand machines.

• Sprayed or brushed hot plastics or pitched onto surfaces.

• Waterproofed buildings, using waterproofers or caulking. Defined problems, collected data, established facts and validated

• conclusions.

August 2012 - April 2019

Provided clear direction and set priorities for accomplishing desired actions

• and results.

Planned and managed adequate inventory levels using computerized

• inventory system for meeting sales demands and minimizing loss. Established and maintained proactive human resource functions, complying

• with labor regulations.

Recruited team members for maintaining adequate staffing levels according

• to projected sales.

Managed profit goals against budget and prior year, keeping controllable

• costs within budget.

Implemented appropriate plans for resolving unfavorable trends and

• enhancing profits.

Used customer feedback for improving operations and building brand

• loyalty.

Established employee development plan, setting clear expectations for team

• members.

Met safety and security standards by overseeing preventative maintenance

• and repairs.

Managed company assets by maintaining clean and fully equipped

• establishments with properly working equipment.

Executed sales and operational activities, producing results that met or

• exceeded business plan.

• Prepared staff work schedules and assigned specific duties. Monitored suppliers to ensure that efficiently and effectively provide needed

• goods and services within budgetary limits.

Asst. Manager

Arrow Loan, Oklahoma City, Oklahoma

Orchestrated administrative activities directly related to making products or

• providing services.

• Demonstrated and supported continuous improvement and growth mindset. May 2014 - October 2015

Review work procedures and operational problems to determine ways to

• improve service, performance, or safety

Arrange for equipment maintenance and repairs, and coordinate a variety of

• services such as waste removal and pest control

• Count money and audit money drawers

• Assist customers by providing information and resolving their complaints Count money in cash drawers at the beginning of shifts to ensure that

• amounts are correct and that there is adequate change

• Greet customers entering establishments

Investigate and resolve complaints regarding food quality, service, or

• accommodations

Serve customers in eating places that specialize in fast service and

• inexpensive carry-out food

• Accept payment from customers, and make change as necessary

• Clean and organize eating, service, and kitchen areas

• Notify kitchen personnel of shortages or special orders

• Communicate with customers regarding orders, comments, and complaints Prepare and serve cold drinks, or frozen milk drinks or desserts, using drink-

• dispensing, milkshake, or frozen custard machines

• Perform personnel activities such as supervising and training employees Monitor and order supplies or food items and restock as necessary to

• maintain inventory

• Distribute food to servers

• Wash dishes, glassware, and silverware after meals Perform payroll functions, such as maintaining timekeeping information and

• processing and submi ing payroll

• Create, maintain, and enter information into databases Set up and manage paper and electronic filing systems, recording

• information, updating paperwork, and maintain documents Operate office equipment, such as fax machines, copiers, and phone

• systems

• Arrange for repairs when equipment malfunctions

• Complete forms in accordance with company procedures Locate and a ach appropriate files to incoming correspondence requiring

• replies

• Provide services to customers, such as account information Conduct searches to find needed information, using such sources as the

• Internet

• Mail newsle ers, promotional material, or other information Biomedical Assistant Technician

Arrow Loan, Oklahoma City, Oklahoma

Supervise other clerical staff and provide training and orientation to new

• staff

• Train and assist staff with computer usage

Locate and notify customers of delinquent accounts by mail, telephone, and

• personal visits to solicit payment

• Receive payments and post amounts paid to customer accounts Persuade customers to pay amounts due on credit accounts or nonpayable

• checks

• Answer customer questions regarding problems with their accounts Trace delinquent customers to new addresses by inquiring at post offices, telephone companies, credit bureaus, and through the questioning of acquaintances

•

Notify credit departments, order repossession, and turn over account records to Small claims when customers fail to respond to collection a empts

•

• Negotiate credit extensions when necessary

Perform various administrative functions for assigned accounts, such as

• recording address changes and purging the records of deceased customers. Resolved customer complaints and handled refunds and returns to promote

• satisfaction.

Liaised between managers and employees, communicating concerns and

• expectations to appropriate parties.

Maintained hands-on knowledge of job roles and regularly stepped in to

• perform business duties.

Communicated with clients to address questions, concerns and needs and

• provide quality customer service.

Reported customer and employee accidents, injuries and concerns for

• supervisor review.

Assisted with new employee training and conducted performance reviews to

• track overall progress.

Implemented comprehensive business procedures to promote compliance

• with industry standards and rules.

• Facilitated month-end closing processes, invoicing and journal entries. Administered bookkeeping functions to generate invoices and handle

• accounts payable and receivable.

November 2010 - June 2012

• Performed general maintenance and repair.

• Troubleshot minor problems and reported larger technical issues.

• Performed routine and scheduled maintenance services.

• Provided efficient and courteous service to customers at all times. Collaborated with departmental leaders to establish organizational goals,

• strategic plans and objectives.

Defined problems, collected data, established facts and validated

• conclusions.

Sanitation Specialist

Carswell, Ft.Worth, Texas

Demonstrated ability to manage multiple tasks while remaining adaptable

• and flexible.

• Participated in ongoing training to enhance own job skills and knowledge.

• Adhered to quality and service standards to support operational goals.

• Worked with coworkers to complete tasks.

• Responded quickly to meet customer needs and resolve problems.

• Specialized in dialysis machines.

June 2006 - September 2010

Used commercial cleaning equipment on areas damaged by smoke, fire or

• water.

• Swept and mopped floors and vacuumed carpets.

Made adjustments and minor repairs to environmental, plumbing and

• electrical systems.

Mixed cleaners and solvents to prepare cleaning solutions according to

• specifications.

• Addressed carpet stains and spills with steam-cleaning. Locked doors after operating hours and checked facilities for hazards prior

• to leaving.

• Cleaned restrooms and replenished consumables.

• Sanitized and cleaned equipment and surfaces with solvents. Gathered and emptied trash and deposited recycling into appropriate

• receptacles.

• Used proper equipment and chemicals to safely treat diverse flooring.

• Troubleshot minor problems and reported larger technical issues. Demonstrated ability to manage multiple tasks while remaining adaptable

• and flexible.

Developed departmental objectives, budgets, policies, procedures and

• strategies.

Department of Labor, Ft.Worth, Texas

EDUCATION

November 2011

SKILLS

• Blood and body fluid spill clean up.

• Strip, seal, finish, and polish floors.

• Clean and restore building interiors damaged by fire, smoke, or water,.

• Problem Anticipation and Resolution

• Lead Generation Management

• Operational Efficiency and Safety

• Inventory Tracking and Management

• POS Terminal Operations

• Customer Relations

CERTIFICATIONS

• Assistant Biomedical technician

• Industrial,residential,commercial housekeeping

• ServSafe

• ServSafe Proctor

References available upon request

REFERENCES

Contact this candidate