Customer Service Store Manager

Anees Saed

***** ********** ***

Wesley Chapel, FL 33544

c: 813-***-**** e: adylkb@r.postjobfree.com

Career Overview

Customer-focused individual with a proven capacity to troubleshoot issues to ensure customer satisfaction. Core strengths self-motivated courteous demeanor Strong problem solving ability Adaptive team player Energetic work attitude Strong organizational skills Punctual High customer service standards Accomplishments Self-starter – Displayed excellent research skills and when tasked at inventory duties and organizational skills Customer Interface - Assisted customers over the phone and in person to problem solve Management Experience – Ability to train new employees to guide them successfully into new positions as well as oversaw daily and weekly activities of no less than 6 employees for seven years. Quality Communication - Very personable when handling clients, customers, and coworkers while addressing their needs, wants, and issues that arose in a timely and professional way Bi-Lingual- English and Arabic proficient.

Core strengths

• Initiative-taking

• Courteous demeanor

• Strong problem-solving ability

• Adaptive team player

• Energetic work attitude

• Strong organizational skills

• Punctual

• High customer service standards

• Certified in electric pallet jack.

• Acquired Class A CDL

Accomplishments

Initiative-taker – Displayed excellent research skills and when tasked at inventory duties and organizational skills.

Customer Interface - Assisted customers over the phone and in person to problem solve. Management Experience – Ability to train new employees to guide them successfully into new positions as well as oversee daily and weekly activities of no less than 6 employees for seven years. Quality Communication - Very personable when handling clients, customers, and coworkers while addressing their needs, wants, and issues that arose in a timely and professional way. Bi-Lingual- English and Arabic proficient

Work Experience

Coca-Cola Tampa, Fl

February 2023- July 2023

Hard-working CDL-A truck driver with proven skills in vehicle maintenance and problem solving, performed physically demanding work. My vehicle inspection and maintenance skills caught and fixed a safety issue that averted a potential catastrophe and earned a management commendation. Load and unload trucks, pick orders and assist in any other task assigned. Certified to operate stand up reach or sit down forklift Hand trucks and walkies. Drive and deliver tandem merchandise trailers for daily delivery routes/Scheduled 150-mile radius. Comply with ICC and DOT regulations. Confirm contents match manifest, obtain signatures of warehouse scans, and confirm deliveries are complete. 2K Express Tampa, FL

Manager

March 2017-January 2023

Assisted the store manager with everyday tasks. Made schedule for 35 people. Great at multi-tasking. Managed daily deposits. Committed invoices using Catapult. Received invoices using catapult. Called and received credit for missing items. Answered multiple phone calls and directed to the right department. Filed all invoices. Made orders for office. Managed hiring and firing. Did an employee write up to the store manager. Proficient on Microsoft word, Excel, and Outlook Hess gas station

July 2015 - February 2017 Tampa, FL

Manager

Trained seasonal employees, ran the register, restocked inventory, assisted customers in their selections, assisted with online orders, for holiday season. BP

January 2013 - June 2015 Tampa, FL

Manager

Trained and oversaw to the success of five wellness advocates, helped develop strategies to outreach and market to consumers, responsible for helping customers in their decision regarding the best path to better their health and wellness, helped develop and research oil recipes to customize customer experiences.

M&Z Tampa, FL

December 2011– December 2013

Manager

Responsibilities include but are not limited to maintaining a clean store, managing employees, schedules, inventory, orders and assisting customers in any issue that may arise. Educational Background

Sycamore High School Cincinnati, OH

Graduation Year: 2001

Honors Diploma

National Honor Society

CFI Truck Driving School Tampa, FL

Graduation year: 2022

References available upon request.

Contact this candidate