Jennifer Agostinetti

Huntsville, TX *****

adyljh@r.postjobfree.com

To obtain a clerical, administrative or supervisory position where my clerical, typing, filing, customer relations & supervisory skills can be put to use in a career where there is room for growth within the company.

Authorized to work in the US for any employer

Work Experience

Director of Human Resources/PAS EVV Coordinator

Home Health Care of Huntsville - Huntsville, TX

March 2021 to Present

Responsible for time keeping, maintenance of scheduling records and accurate timely communication of schedule changes between office and caregiver/attendant staff. Perform daily maintenance of the Vesta EVV call in/out system. Prescreen, interview, hire and orientate new employees.

Maintain all personnel files and ensure all background checks and licenses are current and up to date. Enter new employees into QuickBooks for payroll purposes. Stay up to date with all state and federal employment practices. Respond to unemployment claims by deadline. Prepare staff development information as needed.

Patient Access Representative II

Aspire Hospital - Huntsville, TX

August 2019 to March 2021

Schedule patients for radiology scans by means of calling them or scheduling with the doctor's office. Review orders for accuracy according to protocol. Verify insurance eligibility and benefits. Calculate the price of the procedures so the patient is aware of their out of pocket cost. Communicate efficiently and effectively with coworkers, doctor's offices and management when needed. Prepare intake packets once orders are received and finalize them once the patient has been scheduled. Fax finalized result reports to doctor's office as requested.

Obtained authorizations from health insurance companies for the ordered procedures when required. Submitted necessary medical records when requested by the insurance representatives. Orders Management Clerk

Home Health Care of Huntsville - Huntsville, TX

May 2019 to August 2019

Process incoming orders for home health services. Called doctor's offices to get orders corrected and faxed over. Assisted the insurance coordinator with obtaining authorizations as needed. Verify insurance eligibility and benefits. Assembled new patient binders with the appropriate paperwork needed and required by the state.

ER Patient Registrar & Administrative Assistant

Huntsville Memorial Hospital - Huntsville, TX

March 2013 to April 2019

Patient Registrar: Processes registration and discharges for emergency room patients. Relays critical information to medical staff verbally and in writing. Collect patient demographic and health insurance information. Provide outstanding communication with both management and patients. Develop a thorough knowledge of federal and state healthcare regulation (HIPPA, JCAHO, standards, etc.) Assists patients in the indigent population with community and state resources. Develop a mechanism to assist with work-flow in the registration office. Trained new staff appropriately. Administrative Assistant: Accurately maintained the nursing school students files/ records, processed nursing school transcripts requests for previous students. Maintained the grade book and attendance for all current students.

Assisted in preparing the capping and graduation ceremonies. Composed detailed reports for the nursing school director as needed.

Human Resource Asst

Weatherford International - Huntsville, TX

October 2012 to March 2013

Scheduled new hires for prescreening and drug testing. Maintained and filed all employee records. Processed and uploaded new hire packets in to Human Resource Management System. Set up new hire orientation. Placed orders for safety glasses. Made sure new hire paperwork was filled out and processed correctly. Correctional Clinical Associate

UTMB - Huntsville, TX

May 2011 to October 2011

Process lay ins for inmates needing health care appointments. Scanned and filed medical records into the patients chart within the EMR system. Schedule appointments correctly based on the orders turned in. Admin Asst I

TDCJ/Huntsville Unit - Huntsville, TX

May 2009 to May 2011

Absentee Tracking Coord. Record & maintain offender absentee records for the unit. Enter daily absentees and solitaries in the system. Maintain transient & janitor list during the week. Provide support in the countroom when needed. Enter job changes when requested by department heads. Assisted the unit Case Manager with various assignments when needed. Production Supervisor

NCO Group - Humble, TX

January 2006 to February 2008

I started off as a CSR in the call center and shortly earned my way to become a production supervisor over 10-18 CSR's at a time. My responsibilities included but were not limited to; coaching agents to deliver exceptional customer service over the phone, entering scored calls into the computer, produce reports based on the past and current quality and attendance levels, keeping track of attendance, ensure payroll was accurate and administering corrective action when necessary. Secretary/Office Manager

Calvary Baptist Church - Huntsville, TX

November 2004 to May 2005

Managed office, answered phones, took messages, performed data entry, managed pastors meetings and schedule events. Made appointments, necessary filing, faxing, copying documents, phoned in orders for various material needed. Created bulletin for services. Input contributions. Kept membership records up to date and accurate.

Education

Diploma in General

Houston Community College

Skills

• Human Resources

• Employee Orientation

• Medical Office Experience

• Human Resources Management

• Insurance Verification

• Medical Scheduling

• Office Management

• EMR Systems

• Medical Records

• Interviewing

• Payroll

• HIPAA

• Medical Terminology

Assessments

Administrative support professional fit — Proficient June 2020

Measures the traits that are important for successful administrative support professionals. Full results: Proficient

Scheduling — Proficient

January 2022

Cross-referencing agendas and itineraries to avoid scheduling conflicts Full results: Proficient

Attention to detail — Proficient

November 2021

Identifying differences in materials, following instructions, and detecting details among distracting information

Full results: Proficient

Call center customer service — Proficient

November 2021

Demonstrating customer service skills in a call center setting Full results: Proficient

Data entry: Attention to detail — Proficient

November 2021

Maintaining data integrity by detecting errors

Full results: Proficient

Customer focus & orientation — Proficient

November 2021

Responding to customer situations with sensitivity Full results: Proficient

Protecting patient privacy — Proficient

October 2021

Understanding privacy rules and regulations associated with patient records Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

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