KATHLEEN JACK

*** ****** *****, **** *******, WA 98362

949-***-**** (Cell) adylje@r.postjobfree.com

CUSTOMER RELATIONS ASSOCIATE

PROFESSIONAL EXPERIENCE

Findlay Toyota, Prescott, AZ March 2021 - November 2022 A dealership of the Findlay Automotive Group, a national corporation. Guest Services and Dealership Business Development Specialist

• Coordinated with management to insure that the signature “Findlay Family Experience” was delivered to each guest throughout every department within the dealership.

• Ensured that the Front Line was properly maintained throughout dealership hours.

• Greeted guests and synchronized their visits with tours and introductions to their prearranged Sales Associates.

• Referred walk-in guests to reception to assign them Sales Associates. Corporate Business Development Specialist

• Cold-called on community corporations to introduce them to exclusive offers on both preowned and new vehicles.

• Offered customized corporate incentives for new and preowned company vehicles, featuring tailor-made concierge packages. Waste Not OC, Orange, CA April 2017 - August 2020

The nation’s most cost-effective unused food recovery specialist working to end hunger in Orange County. Outreach Associate

• Coordinated with businesses and food pantries to obtain food from local resources for individuals and families with food insecurities, a difficult, heartbreaking, and growing challenge during the pandemic.

• As an associate with the team worked with approximately 300 food pantries and recovery kitchens to contribute to Waste Not OC’s recovery of 22 million pounds of food in 2020, equating to 18 million meals for those in need.

• Synchronized donation initiatives with potential food sources from the retail and specialty sector including restaurants, hospitals, hotels and more, then deconstructing and repurposing their usable, over-production of food.

• Managed an application called “Chow Match” to insure donors received appropriate tax deduction confirmations. KJ Consulting, Garden Grove, CA September 2012 - March 2017 A construction project to rebuild and expand a 1950s home in Big Bear, CA. Onsite General Manager

• Designated by the County of San Bernardino as Onsite General Manager for hiring a construction crew and choosing the General Contractor /Architect and subcontractors to rebuild the existing structure

• Expanded the property from 530 square feet to 1333 square feet with a new addition of a 10 by 40 foot deck.

• Hired the plumbers, electricians, cement layers for foundation, graders for property grading, dry wall applicators, and experts for insulation installation.

• Overssaw the permit process and inspectors with the county.

• Execute accounts payable and all administrative responsibilities of the project. LCK, Torrance, CA January 2010 - 2012

A family-owned startup business in plastics and disposable product imports. Marketing and Sales Consultant

• Generated new accounts.

• Created catalogs and accompanied owner to assist with sales calls. Aladdin Temp-Rite, Irvine, CA June 2005 - September 2010 A $50M healthcare food service equipment manufacturer based in Tennessee. Territory Manager

• Increased territory sales from approximately $2.5M annually to $3.5M over three-year period through increased relationship building with Group Purchasing Organizations (GPO’s), management companies and distributors such as SYSCO and USF.

• Developed marketing and sales strategies for acquiring new accounts within hospital systems in multiple states, single unit hospital facilities.

• Provided consulting for existing and new kitchen layouts to assist current and potential clients with their equipment planning and acquisition needs.

• Managed GSA contracts for approved equipment purchases within Veteran’s Hospitals in Southern California and Arizona.

• Provided necessary start-up or in-service training for existing and new healthcare facilities that purchased new systems.

• Evaluated existing equipment throughout territory to make recommendations for upgrades or new equipment purchases.

• Traveled 40% within the territory throughout California, Arizona, Southern Nevada and Hawaii. US Foodservice/Alliant Foodservice, Santa Ana, CA March 2001 – May 2005 The second-largest food service distributor in the United Stares, with revenues of $15B annually. Health Care Account Executive

• Generated revenues of approximately $11M annually to manage and maintain the food and equipment accounts for Acute-Care hospitals.

• Orchestrated the $4.5M account management of Sodexo, Morrison, and Aramark.

• Managed $2M in GSA contracts for approved food service and equipment purchases within the Veteran’s hospitals.

• Increased territory sales by 14% within first year of tenure.

• Achieved the highest healthcare sales volume in 2002 in the Santa Ana division; and the second-highest volume in 2003 and 2004.

• Prospected new self-operating hospital sales throughout Southern California. Dinex International, Inc., Glastonbury, CT September 1995 – August 2000 A global healthcare food service equipment manufacturer/marketing company with approximately $40M in sales. Senior HealthCare Specialist

• Increased Dinex market share 150% during tenure, generating over $4 million in sales within the territory each year.

• Established 200 new accounts and generated the second-highest sales volume for the company's new healthcare equipment

• Increased relationship building within GPO’s, managed accounts and distributors such as SYSCO and US Foodservice.

• Evaluated existing equipment throughout territory to make recommendations for upgrades or new equipment purchases.

• Conducted and maintained competitive analyses to ensure that Dinex retained its market share.

• Facilitated sales training for manufacturer's representatives and brokers. EDUCATION

Irvine Business College, Irvine, CA

Coast Line Community College, Fountain Valley, CA

Golden West College, Huntington Beach, CA

Kathleen Jack, Page 2

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