Customer Service Quality Assurance

Tanisha Yelder

Highly organized and independent able to effectively coordinate tasks to accomplish

projects with timeliness and creativity

Wedgefield, SC

An organized, detail-oriented, and conscientious self starter, able to strategize and prioritize effectively to accomplish multiple tasks and stay calm under pressure. Willing to relocate to: Virginia Beach, VA - New York, NY Authorized to work in the US for any employer

Work Experience

Porter/Maintenance

Burger King - Sumter, SC

September 2022 to Present

Clean broiler, filter the fryers and prepare luch for the day Crew Member/Cashier

Popeye's Restaurants - Brooklyn, NY

January 2020 to February 2020

• Greeted and served customers

• Answered customer questions

• Maintained a positive relationship with coworkers

• Took cash and credit card payments

• Maintained store cleanliness

• Restocked supplies

• Provided customer service with a smile

• Prepared food and stocked the fridge

• Bussed tables

Cook

Burger King - Richburg, SC

June 2019 to November 2019

• Served items in correct order according to ticketing system

• Followed mandatory food handling guidelines

• Ensured cooked food was correct temperature according to compliance guidelines

• Operated deep fryer

• Set prep station

• Prepared a large volume of ingredients

Janitorial Worker

Varsity - Charlotte, NC

October 2018 to March 2019

Clean assigned areas for a 10hr shift

Shipping clerk

Shutterfly - Fort Mill, SC

November 2018 to January 2019

Package and ship books .. meet daily production goals for a 12hr period Returns Clerk / Picker Packer

TNG - Rock Hill, SC

July 2017 to December 2017

Scanning magazines into computer system stacking totes onto pallets. Picking and packing magazines on production line

Shift Manager (full-time)

Taco Bell - Lillington, NC

May 2016 to February 2017

Support RGM by running great shifts in a self-sufficient manner. Manage junior employee's making sure all restaurant tasks are completed while ensuring great customer service. Responsible for overall operations and profitability of the outlet. Manage day to day running of establishment and making sure that high standards of customer service, cleanliness, and hygiene, quality assurance, staff morale, training and performance are maintained. Keep employee's motivated, resolve conflicts, and make hard decisions. Education

High school diploma in Music

Faulkner University - Montgomery, AL

May 2008 to February 2010

High school or equivalent in General Studies

Davidson High School - Mobile, AL

August 2004 to May 2008

Skills

• Microsoft (6 years)

• Customer Service Experience (10+ years)

• Computer (10+ years)

• Call Center (6 years)

• Picker Packer (2 years)

• Warehouse Associate (3 years)

• General Labor (2 years)

• Custodial (2 years)

• Janitorial (3 years)

• Shipping Receiving (1 year)

• Shipping (1 year)

• Food Handling (8 years)

• Shift Management (3 years)

• Food Preparation (3 years)

• Food Production

• Cooking (8 years)

• Kitchen Experience

• Microsoft Office

• Customer service (10+ years)

• POS

• Cleaning Experience (3 years)

• Order fulfillment (5 years)

• English

• Typing

• Communication skills (8 years)

• Food Service (5 years)

• Quality Control

• Quality Assurance

• Busser

• Conflict Management

• Inventory Control

• Food Safety (8 years)

• Management (3 years)

• Customer support (8 years)

Certifications and Licenses

Customer Service

May 2010 to Present

Food Handler Certification

Forklift Certification

June 2022 to June 2024

Licensed to operate a forklift

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