Office Receptionist & Management
Resume:
Heather Wilkins
Business Office Assistant
Lynnwood, Washington, United States
*************@*****.***
SUMMARY
Career-oriented, office reception and customer service professional offering administrative support to management leaders at all levels of experience from corporate executives to sole proprietorships, ranging from legal firms, retail establishments, public education and child care services, to private and business banking institutions and, most recently, property management companies within the Pacific Northwest and Alaska. In addition to experience in various business support roles, my nature is friendly and welcoming with a cooperative, positive attitude. The work ethics adhered to throughout my career are honesty, loyalty and consistency with a focused determination to complete necessary tasks and assignments for a productive workday.
WORK EXPERIENCE
October 2021-Current
Leasing Office Professional
FPI Management, Inc.
Shoreline, Washington, United States
Property management position at apartment complex as leasing agent for affordable-housing apartment rentals. Provide backup assistance to property management, in their absence, and relay information to maintenance staff regarding apartment repairs reported by tenants and instruct vendors, on-site for large projects, where the location of the project is setup.
• Perfect Attendance
• Single-handed Office Coverage during changes in management. July 2020-September 2021
Office & Property Manager
Public Storage
Shoreline, Washington, United States
Office Duties: phone/in-person reception confirm online reservations unit space-size(s) cost/availability, schedule and conduct customer property visits to view vacant unit(s) and secure move-in date for tenancy to begin. Instruct customers about completing rental agreement online and how to gain access to unit/property; complete daily bank deposits Facility Oversight: curb appeal done daily, clean vacated units, remove trash weekly, review surveillance cameras/gate records daily to report any safety matters.
Full-time, self-directed tasks and duties completion, sole employee on-site daily.
• Maintained 98-100% occupancy levels
February 2013-April 2015
Assistant Property Manager
Advance Management, Inc
Everett, Washington, United States
Assistant property manager (float) weekly assignments (travel throughout Snohomish Co.) for office coverage of regular management’s scheduled days off or PTO. Timely arrival at location for opening process to disable alarms, greet maintenance staff; open safe, access day’s deposit and cash for till; start computer/office equipment, run various daily reports; review phone and email messages. Day’s duties: answer all phone calls and email messages; rent storage spaces, and schedule use of “free” moving van, as needed, for furniture, appliances, and other large items going into storage; suggest various box sizes available for packing/storing items; complete collection calls; and inventory available versus occupied space sizes. Closing procedures involved compiling, printing and emailing day’s income totals to CEO of Advance; balance till then prepare deposit for next day; secure all funds in office safe; turn off computer/office machines and lights; set alarm, lock doors. Most storage facilities offered U-Haul rentals of vans and trailers to pick-up and drop-off at their business. Coordinated reservations and rented vehicles plus received return vehicles from customers. One location had Penske truck rentals and the remaining storage locations had a “free truck with unit rental” offer to help customers move into the storage space. Position changed in Early 2015 from assistant manager (float) to CEO personal assistant (at headquarters). After 3 mos., I accepted work elsewhere and obtained a job as a credentialing specialist with a construction contracting company for six months, which ended in a lay-off due to corporate restructuring. EDUCATION
1993-1994
Secretarial Science
La Grande College of Business
La Grande, Oregon, United States
Diploma
La Grande High School
La Grande, Oregon, United States
SKILLS
Customer Support/Service Property Management Office Management Legal Documents Leasing Receptionist Operate Office Equipment -- typing 60 wpm Computer Skills MS Office & Outlook CERTIFICATIONS
Real Estate Broker
Student at Rockwell Institute for passage of real estate exam to become a licensed broker LANGUAGES
English - Fluent
EXTRACURRICULARS
Interior Decoration; gardening; spiritual life for all! WORK AUTHORIZATION
I am authorized to work in the following countries:
• United States
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