Store Manager Administrative Assistant
Resume:
SC *****
*********@*****.***
SUMMARY
Polished Dental Receptionist with 5
years of experience in dental
administrative arena. Versatile and
friendly with pleasant speaking
voice and professional demeanor.
Adept at multi-line phones and
scheduling software. Excellent
verbal and written communication
abilities.
SKILLS
• Patient scheduling
• Insurance Verification
• Insurance billing
• Conflict resolution
• Communication
Leslie Monique
Robinson
EXPERIENCE
September 2018 - Current
Dental Administrative Assistant Gordon Pediatric Dentistry & Associates, LLC Orangeburg, SC
November 2016 - October 2017
Lead Retail Supervisor Palmetto Goodwill, Inc. Orangeburg, SC February 2014 - September 2016
Retail Store Manager Dollar General, Inc. Orangeburg, SC November 2008 - January 2014
Retail Store Manager Anna's Linens, Inc. Atlanta, GA March 2002 - July 2008
Flight Attendant Air Tran Airlines, Inc. Atlanta, GA Adheres to HIPAA & OSHA requirements to safeguard patient confidentiality, safety/well-being.
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Performs insurance verifications, pre-authorizations to eliminate discrepancies or inaccuracies of 30 day payments.
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Proficient in front desk reception with high-volume telephone, patient e-mail generated, in-person requests, utilizing Softdent/Lighthouse software programs.
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• Manages all payments processing, invoicing, collections tasks. Responsible for daily operations of Retail Store: Open/Close, Staffing, Inventory Controls, Replenishment.
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Supervised/Trained staff on service techniques, assigned duties boosting overall customer satisfaction.
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Reconciled daily sales, prepared bank deposits, assessed financial transaction reports.
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Managed daily operations to include facilitating: open/close, preparing/reconciling daily bank deposits.
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Prepared weekly schedules, training/development of new hires,optimized hiring events frequency.
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Maintained inventory accuracy by accurately counting stock-on-hand, reconciling discrepancies. Processed weekly direct/warehouse deliveries.
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Managed daily operations by completing purchasing, inventory control, merchandising and distribution.
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• Prepared and submitted nightly bank deposits.
• Supervised receiving /stockroom activities daily. Followed company regulations/rules to promote safety environment for both travelers/employees in response to threats/emergencies.
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January 1998 - January 2002
E -Concourse Manager National Concessions Atlanta, GA June 1989 - October 1997
Sales Area Manager AAFES Exchange Services Dallas, TX Offered answers to passengers' questions and ensured all conflict resolutions were resolved.
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Cross-trained shift personnel in various roles and tasks by frequently rotating assignments.
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Managed day to day operations, recruited/hired qualified candidates to fill airport open positions.
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Set sales goals, examined merchandise to correctly price/display products.
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• Entered time and attendance logs in preparation for payroll. Collaborated with store manager to develop strategies for achieving sales and profit goals.
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Organized schedules, workflows and shift coverage to meet expected business demands.
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Enforced company policies and procedures to strengthen operational standards across departments.
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EDUCATION AND TRAINING
May 1989
Bachelor of Science Home Economics/Early Childhood South Carolina State University, Orangeburg, SC
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