Sonia Pathak

Sunnyvale, Ca 408-***-**** adylgv@r.postjobfree.com

Career Objective

The focus of my experience has been in Data Entry using SAP, Oracle ERP, PeopleSoft, Office Administration, HR Roles and Quality Control. I am seeking a long-term career in an entrepreneurial environment with the opportunity of learning new technologies and career growth. I am a highly motivated individual, an ambitious and quick learner of new programs, ability to work in a team as well as independently. I have good management skills and can multi-task projects while working under pressure. Among teammates and seniors, I have a reputation for improving office productivity and a can-do approach with a self-starter mindset.

Skills

● Data Entry: SAP, Oracle ERP, PeopleSoft, Microsoft Excel, Microsoft Access, Microsoft PowerPoint, Microsoft Excel, Microsoft Word, Adobe Acrobat ● Softwares: PNecho, Salesforce, ADP, Workflow Manager, Jira, Epic ● Office Administration: Administrative Support, Clerical Support, ● Project Management: Data Update and Correction, Bookkeeping, Credit And Collections ● Typing: 60 WPM, Proficient in the use of 10-key/data entry by touch ● Personality Traits:: Excellent Multi-Tasking Ability, Friendly Nature ● Clear Oral & Written Communication: English, Hindi, Punjabi

General Responsibilities

● Entered data into Type system according to formatting standards. Verified data files before entry to maintain high data accuracy. ● Corrected data entry errors to prevent issues such as duplication of data degradation. ● Organized, sorted and checked input data against original documents. ● Located and corrected data entry errors, completed data entry tasks with accuracy and efficiency. Identified data entry errors and reported to necessary departments. ● Use MS Word and Adobe Professional to create forms for security accounts and procedures. ● Provide server support, security permissions, group access, VPN and Net Motion support. ● Effectively coordinate multiple projects/quotas, using time management skills/listening skills, work independently and as a team contributor.

Work Experience

Sr. Data Entry Operator Fujitsu – Sunnyvale, CA March 2019 Till Current

● Processed all advanced Sales orders, converting them into Purchase Order, create RMAs, publishing backlog, proficient in using SAP short keys, K11 testing and validation of SOs and POs ● Executed orders by creating records in the SAP system for support initiated orders ● Worked with Production and Planning teams to establish anomalies with order information. ● Compiled paper work for invoicing (soft format). Ensured order is complete, accurate and ready for Dispatch team to invoice. ● Managed and tracked all customer interactions using the SAP contract's internal notes. ● Produced reports on multiple metrics such as RMAs, Technician Inventory, Spare Parts order volumes. ● Created / updated processes for ERP, Salesforce and Document Management System (DMS) and communicated to the department. Organized workflow to meet customer timeframes. ● Managed orders for Order Management Team which progressed into production enviornment, professional development within the Global Supply Chain and Global Logistics teams. ● Effectively managed the Order and Account Management of Internal and key External Accounts: Retailers, Distributors and OEM Account Bases. ● Communicated both in written and orally with multiple departments including Sales, Sales Engineering, Regions, National Sales Order Managers and Agent partners ● Management of the order creation process including - processing all orders for Finished Goods and Conversions received for assigned territory: North America and Europe. ● Served as a go-to person for the evaluation, analysis and implementation of streamlined processes for the Americas Team. ● Responsible for cross-training in multiple areas of the warehouse and/or participates in projects as assigned by your manager or other management team member ● Researched, analysis and presentation of data to management and cross-functional teams.

Data Entry Technician Ascent for Intuitive Surgical - Sunnyvale, CA February 2016 – March 2019

● Worked closely with Project Managers and input the data in Medrio And SAP Software which included data from studies on different aspects of Cancer patients following HIPPA rules. Set up organization’s remittance information in S4/SAP. Worked closely with clients and CROs to confirm transactions were complete and met expectations for shipments. ● Worked closely with Clinical Research Associates in recognizing queries in which we will further ask the site regarding data correction of over 400 Cancer Patient. Scope in the Orlando, Florida Region ● Filed medical records and handled administrative duties, such as filing, faxing, scanning and making Hospital Binders for Project Managers. ● Created expense reports and scheduled internal meetings.Coordinated, scheduled and executed in-depth data entry projects for scientists and Identified errors in data entry and related issues by mentioning to supervisors for correction. ● Obtained scanned records and uploaded them into company databases. Identified and corrected data entry errors to prevent duplication across systems. Compiled, sorted and verified digital data against source documents.

Data Entry Clerk & Administrative Assistant HRM Company for SCC Housing Authority - San Jose, CA May 2014 to September 2016

● Using SAP to list all correspondence in regards to PBV Applicants. In Addition saving individually labeled folders in the main folder for Abode Services. ● Entering client information in the client database, preparing files for the Specialist interview process of Section 8 applicants. Date stamping incoming mail ● Barcoding time-sensitive material relating to waitlist registration, waitlist withdrawals, inspection forms and other miscellaneous material for management regarding client personal information. ● Used Peoplesoft for PBV Applicants to Withdraw letters, mailing out letters and barcoding copies mailed out. ● Answering incoming phone calls regarding PBV Applicants to withdrawal and assisting in explaining the Appeal process and procedures. ● Emailing Resident properties and requesting additional Documents/Letters/Notices sent to PBV Applicants for Upper Management. ● Manage multiple campaigns by qualifying customers' documents. Documents consisting of Updated Driver's License, Insurance, and getting FDC approval. ● Support ongoing improvements in service campaign processes and systems. ● Offering sales benefits for customers to pick up their delivery at an earlier date than the previously planned vehicle readiness date.

Data Entry & Customer Support Representative Cognizant for Google - Mountain View, CA IT Support Analyst October 2012 to January 2014

● Provide server support, security permissions, group access, VPN and Net Motion support. ● Followed data procedure and program techniques when performing data entry duties. ● Accurately enter information into various computer programs, while keeping sensitive customer and company information confidential. ● Verified contract numbers; balanced & booked out appointments with vendors, verified vendor l information and updated records accordingly. ● Processed customer and account source documents by reviewing data for deficiencies; resolved discrepancies by using standard procedures or returning incomplete documents to the team leader for resolution. ● Provide support when required for installation of software, hardware, desk-side visits, and video conferencing tasks along with creating & modifying written documentation. ● Taking inbound calls on video chat messaging and on the phone. Advising customers to set up their businesses and sell their products. Create training materials and screenshots for PowerPoint presentations to be issued to departmental personnel. ● Identify and resolve time entries accurately and promptly. Providing excellent customer service, troubleshooting and applying sales techniques to bring in more revenue for the company.

Data Entry & Sales Support Specialist West Valley Staffing for Tesla - Fremont, CA September 2009 to January 2012

● Created spreadsheets, invoices and estimates with company Oracle ERP software to keep paperwork current and complete. Provides research and manages testing of PeopleSoft Maintenance Packs (MP) and provides solutions on system errors and resolving of data system catastrophic errors in applicable systems the campus utilizes. ● Responsible for reviewing, research, and correct system data entry by running queries/reports, correcting catastrophic system errors, used PeopleSoft to correspond to the manufacturing departments for the review and finalization of the supplychain of parts. ● Examined incoming shipments to verify quantity and quality, returning unacceptable shipments to suppliers for refunds or replacement ● Maintained accurate and current order and shipment forms, inventory documentation and customer records ● Input client information into spreadsheets and company databases to provide leaders with quick access to essential client data ● Help the customer prepare for the delivery of their vehicle by guiding them through the scheduling and delivery process. Created expense reports and scheduled internal meetings. ● Maximize delivery calendars, achieving both personal and group monthly metric targets.

Customer Service, Admin Support FRYS Electronics - San Jose, CA April 2006 to October 2009

●Taking inbound calls from prospective customers interested in electronic products. ●Transferring calls to customer support, sales division, and in-store repairs. ●Performed a high level of email and internet correspondence related to sales, gathered sales information and research promptly ●Assisting in troubleshooting products and reserving products in store for customer service pick up.

Customer Service, Admin Support Comcast Business - Danville, CA December 2004 to April 2006

●Answered a high volume of queries via phone and email correspondence. ●Taking inbound calls, routing to a proper department such as Tech Support assistance, billing, gratis, residential services, and Denver Sales Support & Retention. ●Work with manager and mid-management staff to provide administrative support by creating letters, memorandums and reports. ●Schedule meetings, on the calendar in outlook, for conference rooms. Perform all administrative duties.

Front Desk and Customer Service Representative State Farm Insurance - Fremont, CA April 2002 to November 2004

● Answered a high volume of queries via phone and email correspondence. ● Assisted in scheduling appointments for prospective clients. Ensured all appointments were scheduled to allow appropriate time to Agent's schedule. Answered 5 incoming telephone lines, (30-60 calls) ● Made 100 calls per day to potential auto and homeowners insurance buyers. ●Faxed information consisting of customer information to customers and corporate. Stay informed of current competitive offers and products to help build the company. ●Screened and routed calls to the appropriate staff on time using proper telephone etiquette. ● Accessed and navigated through the company's database: Necho processed online payments, incoming paperwork, and reports, documenting and resolving all claims promptly. ●General office duties: maintained front desk, answered calls, greeted and assisted clients, ordered office supplies, and maintained cleanliness of work.

Education

Bachelor of Science Health Administration

University Of Phoenix March 2020

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