Administrative Assistant Data Entry

Erika Dunn

adylfy@r.postjobfree.com • 985-***-****

WORK EXPERIENCE

New Orleans Police Department, New Orleans, LA

Police Technician, NCIC 01/2023-Present

Enter and cancel entries made in the National Crime Information Center, process and validate felonies and warrants, scan all documentation into a cloud-based records retention platform. Communicate with law enforcement agencies, obtain factual information over the phone, direct requests for assistance to proper personnel, research files and statutes

Express Employment Professionals (Temp Agency)

Nazareth Inn, New Orleans, LA

Receptionist 10/2022-12/2022

Handled incoming and outgoing calls, maintained filing and records, handled incoming and outgoing correspondence, daily data entry, processing accounts payable, greeting visitors and residents, answering basic questions

H.E.B., Round Rock, TX

Deli Production Representative 03/2022-08/2022

To pull and electronically record all outdates, clean shelves, create and print daily production sheets, prepare salads, sandwiches and other deli items, slice deli meats, practice food safety guidelines, take care of customers

Options Inc, Hammond, La

Direct Support Professional 03/2020-01/2022

To ensure the safety of all patients and staff, administer medication according to physician orders, maintain daily logs and documentation on patients, complete light housekeeping duties, package medications for nursing staff as needed, prepare breakfast and snack meals for residents and staff, supervise patients during activities of daily living, such as bathing and grooming.

State of Louisiana, Hammond, LA

Human Resources Administrative Assistant IV 07/2019-08/2019

Responsible for the timekeeping/payroll, verified employment and completed written requests for verifications; Screened and logged incoming phone calls, answered basic questions, made travel arrangements for staff; Created and mailed correspondence, requested drug testing, filed courts reports electronically, set up meetings, worked from a daily task list using Excel.

State of Texas, Austin, TX

CPS Administrative Assistant I 07/2018-03/2019

Responsible for working in an office setting and supporting various Units in CPS Investigations with a variety of Administrative duties. Creating and mailing correspondence concerning case closures, requesting drug testing for clients, conducting out of state background searches, filing courts reports electronically, sending records after a subpoena is received, setting up meetings for clients and case workers, working from a daily task list and using Excel spreadsheets to keep track completed of tasks.

Neubus, Austin, TX

Production Clerk 07/2017-07/2018

Responsible for verifying and correcting confidential information to be processed from paper to digital conversion. Data entering all processed materials into Excel spreadsheets for record keeping and billing purposes. When processing papers for scanning uploads, remove all paper clips, staples and any other obstruction that would keep papers from being run through scanners for digital conversions. Upload CDs and VHS tapes for digital conversion. Conduct quality assurance on processed documents prepared for digital conversion.

Integrated Human Capital (Temp Agency), Austin, TX

Data Entry Specialist 10/2016-07/2017

Responsible for updating phone specifications and phone condition in inventory databases and Microsoft Excel, route electronic devices to the correct department for further processing, verifying health insurance coverage levels and benefits for subscribers and dependents online, track daily production in online tracking log, responsible for maintaining accurate patient records for billing.

Harte Hanks, Austin, TX 03/2012-09/2016

Tier II Tech Support/ProCeed Advisor

Provided basic technical support and troubleshooting for devices compatible with MLB streaming. Handled billing issues escalated from Tier 1 support. Promoted to ProCeed Advisor where education was given to patients about a new drug on the market that is a cure for many cases of HepC and helped the patients to enroll in a program to help pay for the medication if they could not afford it. Handled between 100-200 calls per day.

EDUCATION

Associate Degree, Graduation Year (2004)

Louisiana Technical College, Greensburg, LA

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