Kyra Hoang

Ocean Springs, MS *****

228-***-****

adylfx@r.postjobfree.com

•Education and Training

May 2005

Torrington High School Torrington, CT

High School Diploma

•Languages

English

Full Professional

Vietnamese

Native/ Bilingual

•Summary

Creative Barista skillful in memorizing recipes, maintaining and operating machines and taking customer orders. Offers hands-on experience making and serving coffee and coffee-based beverages. Courteous and respectful individual recognized for consistently receiving excellent feedback from customers. Reliable Barista quickly masters new concepts and skills. Passionate about helping customers and creating satisfying experiences. Strong history of providing top-notch service and support. Exceptional communication skills with proven track record of building client rapport. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.

•Skills

Customer Service

Cash Handling

Workstation Maintenance

Food Serving and Preparation

Espresso Machine Operation and Maintenance

Payment Processing

Cash Register Operation

Active Listener

Calm Under Pressure

Food Preparation

•Experience

June 2007 - December 2008

Starbucks - Torrington, CT

Coffee Barista

Prepared and served coffee, espresso drinks, blended coffees and teas.

Greeted guests with pleasant smile and superior customer service.

Protected customers by regularly cleaning and sanitizing work areas and equipment.

Gave details on coffee blends and preparation descriptions to customers.

Restocked counter and customer areas to maintain adequate items levels for expected needs.

Received and accurately processed customer payments.

Educated customers on beverage menu items and provided samples of daily brews.

Supported highest standards of conduct and service to support company reputation.

Addressed and resolved customer concerns to maintain brand loyalty.

Gave samples of popular coffee and tea blends to create sales opportunities.

Maintained clean and organized workspace, enabling coworkers to locate resources and product.

Memorized recipes for specialty coffee beverages and seasonal offerings.

Managed morning rush of customers daily with efficient, levelheaded customer service.

Collected payments and provided accurate change.

Followed health, safety and sanitation guidelines to pass state inspections.

Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences.

Memorized official and off-menu coffee and tea preparations.

Stocked customer service stations with paper products or beverage preparation items.

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