Gilbert A.Tolentino

***** ***** ******

Carson, CA 90745

Cell# 310-***-****

Summary

Customer oriented professional over 20 year’s experienced working in various administrative capacities in the Custom House Brokerage, logistics and distribution field. Strength includes proficient in job detail and good communications skills with management objectives including business imperatives. Self-motivated individual with a diverse background and proven record for managing conflict resolution along with utilizing analytical problem solving to resolve issues. Extensive experience in coordinating imports providing arrival notices, dealing with steamship lines, terminals and other U.S. government agency. Passionate and motivated with a drive for excellence.

Skills

: Customer and Personal Service

: Monitoring

: Effective communications skills

: Manage time effectively

: Ability to work well with others

: Ability to work effectively with minimum supervision

: Accounting.

: Judgment and Decision Making

Experience

Leman USA Carson, CA May 10, 2022 – March 31, 2023 Air & Ocean Import Agent

Handles all International Ocean Import shipment for Companies National Account.

Successfully coordinate and communicate with a variety of local and international customers, agent and vendors with diplomacy and discretion.

Communicate clearly, timely and effectively with overseas offices, agents, customers and domestic vendors. Notify arrival shipments, distribute documentation, track movement of shipment from origin to destination which may involve arranging releases and delivery at destination according to customer’s requirements.

Maintaining files, enter file data, including opening the file, entering and updating online system with applicable data elements, billing and closing the files.

Once documents received from overseas agent, Coordinates with in house Customs Broker in processing customs entry.

Constant coordination with the carrier and terminal for freight arrival and availability.

Handling Import files from beginning to end including invoicing.

Perform other duties and projects as assigned.

Western Overseas Cypress, CA September 01, 2021 – April 28, 2022 Ocean Import Coordinator

Handles all International Ocean Import shipment for Companies National Account

Successfully coordinate and communicate with a variety of local and international customers, agent and vendors with diplomacy and discretion.

Compiling master bills and breaking down consolidation into house ocean bills. Verify system generated information with actual documents and ensure accuracy.

Communicate clearly, timely and effectively with overseas offices, agents, customers and domestic vendors. Notify arrival shipments, distribute documentation, track movement of shipment from origin to destination which may involve arranging releases and delivery at destination according to customer’s requirements.

Maintaining files, enter file data, including opening the file, entering and updating online system with applicable data elements, billing and closing the files.

Coordinates with in house Customs Broker in processing customs entry.

Constant coordination with the carrier and terminal for freight arrival and availability.

Coordinating with the accounting team to arrange payment to forwarding company, carrier and terminal for freight release.

Arranging door deliveries to customer who require this service.

Handling Import files from beginning to end including invoicing. Agility Logistics Carson, CA January 18, 2021 – August 20, 2021 Air & Ocean Import Coordinator

Handles all International Air & Ocean Import shipment for Companies National Account Princess Cruises.

Coordinates and assists Logistics requirements and operations for various Marine and Cruise customers.

Coordinates with in house Customs Broker in processing customs entry.

Generating CF-7512 and coordinate in bond move of cargoes in to assigned scheduled vessel.

Once cargo loaded and sailed out, in charge of arriving the CF-7512.

Works with Internal and External operational departments to develop demand forecast and coordinates with the Cruise Customers for best delivery methods.

Work with cruise customers to route the return of landed goods from all ships.

Monitor, approve and coordinate cost-efficient offloads from the ships including any reverse logistics to vendors or workshops and back to vessel

Process and audit invoices related to the logistics operations for assigned vessels

Handling Import files from beginning to end including invoicing.

Constant communication with the airlines and steamship lines and providing update to overseas agent.

FedEx Trade Network Gardena, CA November 2019 to April 2020 Air Import Agent

• Coordinate all Air Import freight activities (for a special account, process shipping and receiving reports by entering data into spreadsheets and electronic databases, shipment tracking and tracing daily and update the status of shipments using predefined systems.

• Ensure all documentation, such as invoices, AWB and other related documents for outbound/inbound

• Shipments are completed accurately and forwarded to the appropriate party.

• Communicate daily with airlines, vendors, truckers, customers, warehouse contacts, sales representative and overseas offices.

• Identify any discrepancies or irregularities within the shipment or recovering systems

• Problem solve Imports issues.

Carotrans International – Rancho Dominguez, CA Oct. 03, 2016 – Jan. 18. 2019 International Import Customer Service:

Duties included providing arrival notices to all customers importing in the U.S.

Providing guidelines on how to file customs entry on personal effects cargo and technical support all the way thru until they recover their merchandise.

Arranging door deliveries to customer who require this service.

Coordinating with CFS station before container arrive and after it gets stripped and devanned.

Constant communication with origin agent and providing them outturn report *

Additional responsibilities included being in the focal point for problem resolution and customer interface. Duties include providing LCL & FCL Door delivery rates. Axima USA – Compton, CA July 2016 - August 2016 (Temp Only) International Export Customer Service:

Duties includes making a booking with steamship line, ordering 20’ & 40’ containers for FAK export with Hazardous & Non-Hazardous trucking company.

Organizing pickup from local and international customers for cargoes to be exported out.

Building FAK containers to be exported to Australia.

Filing VGM and AES. Sending pre-alert to overseas agent. GP Logistics, LLC – Hawthorne, CA Jan 04, 2016 - June 29, 2016 Transportation & Division of Swan Logistics with 5 offices and receiving terminals in the U.S.

Customer Service Representative:

Duties includes dealing with U.S. Customs and other U.S. Government agencies such as Fish & Wildlife & Food and Drugs administration.

Handle high volume of Ocean Imports containers and LCL shipment as well as Air Import cargoes and arranging door deliveries.

Auditing import files, processing air/ocean shipment, coordinating inland transportation, accounting and settlements, problem resolutions and providing Air & Ocean Import rates including deliveries.

Film Logic Custom House Broker – Gardena, CA 2013 – 2015 Custom house brokerage, import and export which specialized 75 percent of the business dealing with film industries with office in Canada. Customer Service Representative

Duties includes dealing with U.S. Customs and other U.S. Government agencies such as Fish & Wildlife & Food and Drugs administration.

Handle high volume of Ocean Imports containers and LCL shipment and arranging door deliveries.

Coordinating with production companies and other rental companies arranging to export camera equipment, lightings, films and other movie props for filming and upon return, arranging to have it cleared customs & deliver it back to the studio for editing.

Auditing import files, processing air/ocean shipment, coordinating inland transportation, accounting and settlements, problem resolutions, assisting customs clearance documentation as well as certified hazmat specialist. NACA Logistics Rancho Dominguez, CA 2000 – February 2000 – November 2013 Transportation & Logistics Division of Conterm Consolidation, Brennan International, Direct Container Lines & Ocean World Shipping are one of the largest non-vessel operating common carrier (NVOCC) with 13 offices and 25 receiving terminals in the U.S. and Canada and subsidiaries in over 86 countries. Import Customer Services:

Duties included providing arrival notices to all customers importing in the U.S.

Providing guidelines on how to file customs entry on personal effects cargo and technical support all the way thru until they recover their merchandise.

Arranging door deliveries to customer who require this service.

Coordinating with CFS station before container arrive and after it gets stripped and devanned.

Constant communication with origin agent and providing them outturn report. Additional responsibilities included being in the focal point for problem resolution and customer interface.

Film Logic Custom House Broker – Los Angeles, CA 1995 – 2000 Custom house brokerage, import and export which specialized 75 percent of the business dealing with film industries with office in Canada. Customer Service Representative:

Same as above.

A Touch of Class Clothing – Baldwin Park, CA 1990 – 1995 Manufacturing women’s clothing catering to small women’s boutiques, stores and Casino stores and attending Convention shows.

Production Manager:

Main duties are assisting in purchasing fabrics, sorting it out per style, delivering it to the cutter and once it is completed, organized with the sewers to have it pick up. Upon completion, doing some quality controls on finish products, then filing in orders as they come and shipping them out via UPS. Travelling and attending out of states convention shows for cash and carry shows and order writing to gain more accounts.

Education

HS Diploma Benjamin Franklin High School

Business Administration/Accounting

West Los Angeles College/El Camino College

Technical Skills

MS Office, CargoWise

{Excel, Word, Power Point, Project, Outlook}

Additional Information

References:

Cecilia Valarao {310}619-9996 / Maria Baldwin {310}710-3863 Ricci De Los Reyes {630}670-7475 / Gina Santamaria {310}629-1316 Catherine Rosas {310}938-2060 / Tanya Davis {804}380-2710

Contact this candidate