Jeffrey Michael Leech

512-***-**** • adyldw@r.postjobfree.com • linkedin.com/in/jeffleech

Senior Project Manager & Program Manager within events, real estate, logistics, travel, and the food and beverage equipment (FF&E) realms. Often assigned to special projects with high-profile clientele, irregular locations, or market-first programs, events and installations. Extensively experienced at growing and scaling new teams with start-ups and medium sized firms. Experienced building and implementing new programs and operating procedures for project management teams. Excel at working independently and with others, and thrive leading a strong team by uniforming practices. Includes more than 7 years managing vendor relations. EXPERIENCE

Flyhomes, Inc., startup proptech company for residential real estate, operating in six states. Remote / Seattle, WA Vendor Program Manager 01/2022 – 12/2022

• Created and implemented the first company-wide internal program for external vendor vetting, quality control, and rating system. Standardized company-wide program implementation.

• Wrote procedures and implemented a new, internal software platform for automation of onboarding, evaluating, and managing all hiring of third-party vendors.

• Implemented internal vendor KPI rating and feedback system that led to increased quality control of vendor work in the field and increased speed and efficiency of prepping a home for sale due to the new vendor rating system.

• Ensured execution of NDA’s and contracts between external third-party vendors and Flyhomes legal team.

• Executed special projects including a customer journey project plan to align interdepartmental schedules and SOP’s per market and product, resulting in a templated, reproducible, and simple guide for new Flyhomes clients.

• Reviewed company-wide SOP’s for internal and client-facing departments to standardize resource scheduling and project planning for buying, selling, or “buy before you sell” home programs across each Flyhomes market. Collaborated with departmental leaders across the organization, including activation, brokerage, overseas operations, local operations, mortgage, closings, referrals, marketing, and user experience. Tools: Airtable, Confluence (Atlassian), Asana, Jira, Google Forms, Wufoo, Zapier, Zendesk, Smartsheet Shelton-Keller Group, commercial furniture and interior solutions company. Hybrid / Austin, TX Director & Senior Project Manager 07/2018 – 11/2021

• Refined custom labor quote estimation tool to quote projects with a variance of 5% or less when compared to actual installation costs after project execution. Prior to updates, variance was 15% or less.

• Built and launched an internal department project tracking system using Smartsheet to provide visibility into team workload and timely project execution. Maximized reallocating resources across all project managers.

• Managed yearly departmental budget. Assisted teams in managing project budgets.

• Oversaw internal and cross-departmental strategic initiatives to improve workflow, client expectations, and project success. Refined SOP’s regarding order acknowledgments and tracking, floor plan review, delivery and installation timelines and logistics, schedule and punch list.

• Managed the six-person project management team, which included 90-day reviews, annual reviews, PTO approval, one-on-one meetings, and mitigating interdepartmental conflict as needed. Interviewed, hired, onboarded, and trained new project management team members. Trained all project managers on new processes and procedures. Tools: Smartsheet, internal custom CRM & purchase orders, Hubspot, Microsoft Office Suite, Excel Eden Equipment, water and air filtration manufacturing and innovation company. Austin, TX Project & Purchasing Manager 04/2018 – 7/2018

• Managed purchasing and heavy machinery relocation from Houston to Austin.

• Managed Houston-based personnel, equipment inventory, and product inventory and contracted heavy industrial machine movers.

Briggo, Inc., coffee technology and manufacturing company (acquired by Costa Coffee, Coca Cola) Austin, TX Project & Events Consultant, 3-month contract 02/2018 – 4/2018

• Established budgets, timelines, and third-party contractor bids & contracts for construction installation at the Austin airport. Stakeholders: Briggo engineering, design, manufacturing, marketing, & technician teams, and airport logistics.

• Consulted at conference installations at industry trade shows, including resource allocation for SXSW (Austin) and Compass Summit (Miami). Managed staff schedules, merchandise inventory, and best shipping and storage practices. Tools: Microsoft Project Professional, Google Workspace, RFP, RFQ Concept Services, supply chain management and services company. Austin, TX Project Manager 02/2014 – 01/2018

• Coordinated delivery and installation of all FF&E to franchise owners of corporate clients such as Dunkin Donuts and Scooters Coffee.

• Successfully led and completed 60+ projects (new store or remodel) over a 4-year period; assisted and consulted on an additional 200+ projects in that same period. Project operating & logistics budgets ranged from $50,000 to $500,000.

• Developed new processes and systems to maximize output for the Dunkin Donuts account, which allowed a team of 5 to complete 100 projects/year; bidding on 600+ projects/year. Tools: AutoCAD, blueprints, Smartsheet, Microsoft Office, AutoQuotes, Sage Reality Based Group, consulting and customer experience management Austin, TX Project Manager, Operations 08/2011 – 11/2013

• Conducted all planning, scheduling, executing, monitoring, and risk mitigation for projects.

• Produced weekly reports for the VP of Operations on project updates, metrics, and success.

• Recruited, trained, and managed a team of 15 traveling Quality Control Agents for the operations team. Assessed field agent’s performance by reviewing internal and external feedback against performance. Tools: travel planning, account management,

SXSW, music, film and technology conference. Austin, TX Site Manager & Client Liaison, two weeks annually Seasonal, 2011-2018

• Managed high-profile client relationships, helped coordinate week-of logistics with dozens of SXSW departments, FF&E vendors, corporate sponsorships, as well as artist's various management, production, and security teams.

• Acted as SXSW representative with City of Austin officials/Fire Marshall. Trusted liaison with focus on brand image, client relations, and city ordinances compliance.

EDUCATION

• The University of Texas at Austin, BA Journalism, Minor: Business Foundations

• Gold Seal Certificate, Project Management Certificate Program, University of Texas Center for Professional Education VOLUNTEER WORK

SXSW, 6 years - one week annually Seasonal, 2006-2011 As a passionate Austinite and music & events blogger at the time, volunteering for SXSW was a logical decision. Knowledge of A/V and stage equipment lent me shifts at the larger venues to work with more experienced stage hands and showrunners. Free Press Summer Fest, 1 year - three days annually Seasonal, 2014-2014 Traveled to Houston for festival grounds setup. Assigned to the production team and assistant to a main-stage showrunner during the festival.

GroundUP Music Festival, 2 years - two days annually Seasonal, 2022-Present Travel to Miami for this world music festival. My role is mostly production operations setup. I meet musicians and festival crew from all over the world and I attend the last two days of this small festival, which includes clinics and workshops. 2

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