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Human Resources Customer Care

Location:
Dallas, TX
Posted:
July 29, 2023

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Resume:

Anjali Anand

Email: adyldm@r.postjobfree.com

Phone:469-***-****

Professional Summary:

Nine years of combined experience with Educational, ITES and Human Resource division.

MY HR - Trainer

Amazon, India (August 2020 to Feb 2023)

Task Responsibilities

Coach HR Trainees and other stakeholders on how to provide the right resolution by ensuring consistent application of policies and procedures based on findings, regarding all HR related queries.

Transfer knowledge effectively to new hires and Partner teams/Team members regarding the HR related policies, procedures and compliance.

Facilitate learning in the virtual classroom by organizing and presenting material in a way that is optimal for the learning experience.

Bridge any gaps between understanding and execution

Work closely with the Training manager, Training specialists, partner teams and stakeholders in the preparation and coordination of training events.

Compile course evaluations.

Coordinate the new hires’ nesting week by providing support, leading daily huddles and suggesting training refreshers based on feedback obtained from the mentors and the huddles.

Work along with the HR Training Partner designated for the class for help with training, equipment and basic logistics for the training period and post training activities/logistics.

Provide real time action and support in following areas:

oDemonstrate discretion handling HR sensitive information.

oAddress behavioral issues with HR trainees.

oDetect and resolve system issues among the HR trainees.

oIdentify and share training best practices.

Creates and maintains a high-quality learning environment.

oStays up to date on changes to business processes and policies.

oReports any errors in the training content for correction to the Training

oHave assisted in creating the Standard Operating Procedures for HR related Policies.

Asst. Professor/HRAdmin Cum Placement Officer, Dept Of Computer Science and Engineering

The Oxford College of Engineering, Bangalore (Aug 2018- Aug2020)

Task Responsibilities

Coordinating Onboarding of the staff

Facilitating the new Hire orientation

Managing Employee Engagement.

Provide administrative support.

Helping to maintain employee database systems.

Track the Performance of the employees

Have assisted in creating the Standard Operating Procedures for HR related Policies.

Assisting with annual leave and absence reporting.

Gained knowledge on Payroll – related Policies and standards.

Supporting on ad-hoc projects.

Plan, schedule, and organize, co-ordinate and monitor Lectures and Practical’s for the students assigned.

Complete the syllabi in the subjects assigned to me

Prepare Lecture Plan/ Lecture Materials/ Course Material

Conduct at least three internal Tests during each semester in the subjects assigned to you

Encourage students to participate in co-curricular and extra-curricular activities.

Plan, deliver and evaluate theoretical / practical instructions.

Guide the students in the performance of practical tasks and skill exercises and evaluate their performance, Advise and assist the students in their project works.

Participate in professional development activities

Involve in at least one task for Institutional Development during a semester

Any other responsibilities that may be assigned by the HOD.

To produce 95% result in the subject taught.

To take all needful steps for Research and Development towards establishing a Centre of Excellence.

To take all efforts in bringing the name and fame of the institution to the top level in the nation.

Presented and published paper in IJRET International conference of science, Management and advances in research Technology

Time table coordinator and cultural coordinator

Service Desk Engineer

Accenture, Bangalore (Aug 2009 to April 2010)

Providing Technical solutions.

Monitoring Call volume and motivating the team.

Keeping the team updated with latest application & technology.

Monitoring Performance of the team.

Assessing the quality of every individual in the team.

Providing feedbacks.

Making room for improvement in performance of the team.

Compiling reports of data results and presenting these to senior managers.

Ability to work with cross-functional teams.

Resource Desk Engineer

Hewlett Packard,Bangalore (March 2006 to January 2009)

Task Responsibilities:

Hands on experience on collating and managing employee data

Coordinate and advise stake holders for resource management

Analyze and manage data pertaining to fruitful candidates

Skilled in Providing solutions and improving process by driving change

Drive change and standardize process

Also have been a part of the interview Panel, by running several interviews smoothly and create a good experience for the candidate and facilitate hiring the best person for the position

Additional Experience:

Completed course on HR-Analytics from IIM-Rohtak, India

Completed an Internship program of about 24 weeks with BSNL on ‘Fiber To The Home’ Technology and gained rich experience in optical fiber technology.

Conducted Seminars on Internet of Things.(IoT)

Published Technical paper on Geo Hash Based Techniques.(IJRET: International Journal of Research in Engineering and Technology eISSN: 2319-1163 pISSN: 2321-7308)

Education:

M.Tech; Computer Science, VTU 2016

Average scored: 83%

B.Tech : Information Technolgy, Anna University 2005

Average Scored: 70%



Contact this candidate