Emily T. Quilantan

**** ********* **** **

Colorado Springs CO

817-***-****

adylcx@r.postjobfree.com

Hello,

Please accept my resume for your Customer Service Representative opening. I am seeking a full time, long term position with the option for career advancement.

I am confident that my 21 years plus experience matches your employment qualifications. I believe my skills will be an asset to your company’s customer service team.

I look forward to discussing the position with you. I can be reached by phone or email anytime most convenient for you.

Thank you for your time and consideration.

Respectfully,

Emily Quilantan

817-***-****

adylcx@r.postjobfree.com

Emily T. Quilantan

8013 Lexington Park Dr

Colorado Springs CO 80920

817-***-****

adylcx@r.postjobfree.com

Objective: To self-advance within a growing company by assisting them in generating revenue, while providing customers with professional communication and data entry skills.

Experience:

Firstsource/Sparklight Colorado Springs

1/2021- Current position

CustomerService Residential Billing Agent

Assisting Sparklight customer base by receiving, and making phone calls. Processing payments, updating cable, phone and internet plans. Problem solving with billing and customer needs. Scheduling appointments for our field Technicians Following company policies and retaining customer base. 100% quality assurance call reviews.

Rexnord Industries / Aerotek Milwaukee WI, 12/2017- 10/2020

Customer Care Advocate My role with Rexnord started as contract employment through Aerotek, then I was offered a full time position. I am on The Categorizing Team. I am responsible for correctly categorizing all emails and faxes that come to us through Salesforce. This process ensures that cases get directed to the correct team to assist the customers in a timely manner. My team must be effective in product and system knowledge. This ensures productivity can be met by all Customer Service Advocates as well as warehouse production. Since the pandemic we have been working remotely, however we have a new office building in Downtown Milwaukee. My productivity has increased working remotely. My on-target goal is 22 cases per hour. My review for last month was 29 cases per hour.

Mouser Electronics

Mansfield Texas- Full Time

1/2013 – 10/2017

Customer Service Representative 11 (Central Sales Team)

The CSR11 is responsible for providing direct customer contact for clients. Generating revenue by processing quotes, and orders (by phone and email). Also, providing returns and solving order issues. Personal support for higher volume clients on the US Central sales team. Also provides back up on all other sales teams. Assists management with special projects, as well as all CSR 1 responsibilities. Customer Service Representative 1 (MRO / Distributor Sales)

The CSR1 is responsible for answering customer’s calls, and emails. Multitasking by entering phone orders, as well as emailed purchase orders, and quotes to increase sales. Phone conferencing customers with technical help. Assisting customers with returns and resolving issues with orders. Problem solving with independent decision-making skills. Using the resources provided in the company procedures. Ongoing continuous product training, and procedure updates. Also provides backup for Distributor sales team, and website orders. Meeting productivity goals daily. Providing service excellence always to Mouser customers.

Customer Service Representative (Internet Sales)

Assisting customers that contact us through the Mouser website. Responding to emails and website chat inquiries of quotes, questions, and resolving issues with orders.

Starting Position: Customer Service Assistant

The CSA proofreads and enters purchase orders to be fulfilled by the distribution department at Mouser electronics. Orders are received by fax, e-mail, and from or in-house sales representatives. Precise attention to detail, and order entry to ensure a satisfied delivery to Mouser customers. Meeting productivity goals daily.

Mouser Achievements:

Promoted from CSA to CSR to CSR1, and CSR11

Awarded top producer for 2014 of the MRO /Distributor sales team. All-expense paid Carnival cruise. Mouser Winner Circle awards for 100% service excellence, dedication, and team player.

Amerigas Propane

Arlington Texas- Full Time

Position: Customer Relations Representative

1/2012 – 11/2012

The CRR is responsible for assisting existing customers, problem solving and client retention. Also, gaining new leads by phone prospecting. Office Payroll, multitasking, answering phones and emails. Processing payments and recording daily cash count. Dispatching drivers for emergency line down gas deliveries and assisting coworkers. Processing accurate detailed daily data entry of driver’s deliveries. Maintaining regular correspondence with our third-party office in New Mexico. Processing district reports for our home office in Valley Forge, as well as local management.

7/2011 – 12/2012 Tarrant Community College - Basic core classes

The Nielsen Company

Arlington, Texas

Position: Full Time Scheduler

10/2007 - 01/2011

A Full Time Scheduler is a liaison between the participating cooperator and the company. I was responsible for all in and outbound phone and e –mail communication. Assisting outfield Technicians and management with daily operations. Complete daily and monthly reports. Scheduling, coaching and retaining Cooperators. Assisting management and coworkers, to meet client’s requirements successfully on a daily basis.

Gap in Employment

Recovery due to the passing of my Husband

11/2006 - 10/2007 Grievance processing

Education:

Tarrant County College

Texas Educational Services: Life and Health Insurance

TDI Continuing Education - Insurance Regulations and Ethics

Reavis High School Burbank IL - Diploma 1980

Qualifications:

I have a willingness to learn with a strong work ethic. I have excellent communication and customer service skills. I am reliable, and a team player. I enjoy helping people. I can multitask with strong attention to detail with listening and problem-solving skills. I am proficient in Microsoft Word, Office 2010 Works, Excel, and Powerpoint, Open Office on Windows 10, MacBook, and Outlook Access. I can successfully perform all office duties and teleconferencing. I have over 21 years of Customer Service experience with scheduling, sales and up-selling, collections, data entry, training, quality control and customer retention.

References provided upon request

Emily T. Quilantan 817-***-**** adylcx@r.postjobfree.com

Contact this candidate