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Medical Records Customer Service

Location:
Knoxville, TN
Posted:
July 29, 2023

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Resume:

NATASHA STEWART

Summary

Administrative Professional adaptive to any office environment. Resourceful and able to multi-task a variety of responsibilities and challenges. Utilize strong organizational, communication, and interpersonal skills.

• Effective client and Vendor Relations.

• Proficient with Microsoft Office Software.

• Data and Records Management.

• Proven success at analyzing issues.

• Exceptional written and verbal communication and interpersonal skills.

• Enjoy working as a team member.

Professional Experience

Mckendree Village

Medical Records Director

July 2019 – Present

Updated Medicare Certification for all skill residents Order all supplies for the department

Prepared QAPI presentation quarterly for State Requirements Report monthly vital Records to the state

Responsible for all medical records request

Prepared all charts to be audit for state and insurance purposes Middle TN Mental Health Institute Medical Records Assistant Oct. 2018-March 2019

• Batching and Indexing medical records.

• Provide a strong proactive customer service approach and maintain patient confidentiality.

• Pay strong attention to detail, professional telephone etiquette and organizational skills.

• Fulfill medical records request for Centerstone through scanning and emailing.

• Archived medical records.

• Processed EOB’s

SunTrust Corporate Insurance Consumer Specialist Jan.2014-Jan.2015

• Specialized in researching insurance policies.

• Update and verify flood hazard, wind, and fire insurance policies.

• Prepared weekly and monthly reports and letters for insurance determination statuses.

• Answer high volume inbound calls.

• Scanned, emailed, and mapped out flood determination statuses. Parallon Workforce Management Solutions Data Entry Specialist Jan.2013-Jan.2014 Updated and maintained accurate Medicaid information for all HCA ambulatory surgery departments.

• Answered high volume inbound calls.

• Scanned, emailed, and gathered information for reports and research missing information needed.

• Updated physicians monetary investment in the HCA hospitals. Reaching Vision Certified Nursing Assistant Feb.2011-Jan.2014 Administered medications, balanced funds, and kept inventory for client goods.

• Communication and interpersonal skills on behalf of my clients.

• Helped clients with basic daily needs whenever needed. Villages of Gallatin Assistant Leasing Manager Aug.2010-Aug.2011

• Conducted job verifications, background checks, and prepared all documents needed for New Residents Lease Agreements.

• Processed vacancies, evictions, and maintenance Request.

• Answer multi-phone lines.

• Showed viewings for vacant property.

Nashville General Hospital

Cardiology Monitor Technician Oct. 2015-March 2018

• Measure patient heart rates

• Made sure numbers were in normal heartbeat range

• Reported and documented any problems to nurse r staff

• Reported emergencies to to physicians or cardiologists on staff National College of Business and Technology: Associates Degree 2012



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