Customer Service Social Media
Resume:
Jane E. Piwowarczyk
Acushnet, MA 02743
************@*****.***
SUMMARY OF QUALIFICATIONS
I am a confident business professional with over 25 years of distinguished performance in both the administrative and customer service industry. Telephone etiquette. Daily email interaction with other in-house departments, accounts and reps.
PROFESSIONAL EXPERIENCE
Customer Service- Account Representative- Ahead, LLC- 3/2021-present
Provide exceptional customer service to sales representatives and customer accounts. Positive attitude providing resolution to order issues. Open necessary investigation on missing product. Utilize CRM for daily orders, product availability/issues, quotes, updates, tracking and scheduling. Telephone etiquette. Email interaction with accounts, sales representatives, in-house departments and outside vendors. Account credits, return of goods and replacement of products, substitutions. Create orders with upload of artwork/logo. Maintain account information in company portal. Product knowledge.
Customer Service Supervisor- Avalon Medical Spa 01/2020-12/2020
Execute necessary patient medical forms including HIPPA and process/upload to patient chart
Customer service, scheduling, telephone etiquette, process payment, review inventory, process telephone sales
Business Development Representative – B2B Contact -7/2011-12/2020
Build businesses by expanding existing client, new prospect or partnering opportunities
Develop and execute effective marketing campaigns
Produce the objective result per client’s needs
Appointment setting, database management, Leads
Product knowledge
E-mail, web and social media
Work individually and within a team environment
Client Service Associate/Administrative - Oppenheimer & Co., Inc. - SEC Bonded-12/2009-12/2010
Deliver professional customer service
Assisting prospective clients with new account
Interaction with all branch departments (U.S. & U.K.) regarding account compliance
IRA Distributions
Intake of stock certificates, process for account activity
Assist clients with account activity, NASDAQ and other stock exchanges
Forward account proceeds to clients via check and/or wire transmittal
Daily confidential matters
Executive Administrative/Salon Coordinator – The Polished Look Salon & Day Spa-7/2002-12/2008
Multi-functional role with the establishment
Perform general administrative duties
Event and promotional planning
Manage/maintain daily schedule via Millennium data base
Opening and closing of business, process sales, POS, cash reserve
Greet guests, vendors and clientele
Compile reports for inventory
Participate and coordinate monthly staff meetings
Deliver professional administrative and customer service support. Team lead for all staff
Train employees for proper coverage and office procedures
Executive Administrative Assistant to CEO – Southern Mass Credit Union - 1993-2001
Sr. Administrative support to CEO, management, board of directors and staff
Maintain confidential material
Manage credit union confidential information, appointments, conferences, calendar and travel
Liaison to all department management, staff, business associates, vendors and board members.
Maintain employee documents, initiate benefits, meet with insurance companies regarding coverage.
Maintain policies and procedure, as well as By-laws.
Professional Skills
Professional, telephone etiquette, customer service, problem solving, administrative duties, office equipment, computer literate, employee benefits, confidential correspondence, scanning, uploading, internet, social media.
Education
Newbury College – Certified Paralegal
Bristol Community College – Associates Degree Business Administration
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