Tiffani Santiago- Vidal

Customer Service

Columbus, GA 31907

adylcr@r.postjobfree.com

+1-762-***-****

Experienced Customer Service professional seeking to fill a position. I am seeking long term employment with the potential to advance within the company. I am very reliable. I speak Spanish as well.

I can be reached at (762}822-0833

Work Experience

Assistant Manager

Rent-A-Center - Columbus, GA

April 2023 to July 2023

I process application through our decision engine, accept payments over the phone and in store, inventory, pricing items, sales, account management, collections, sometimes deliveries, organization of the store, web-leads, bank deposits, and I am responsible for employees under me. They fired me because the companies AOR is low and they have to fire the person or people they just hired. Assistant Manager

Cricket Wireless - Columbus, GA

December 2022 to March 2023

I processed service applications online, odered request, technical help, phone payment plans, and processed payments for customers to maintain their phone service. Manager

Wireless Inc. - Columbus, GA

June 2020 to December 2022

I returned to this job because it was closer to my home. I signed a contract stating I am Manager at a specific location, currently making 16.00/hr

FC Associate I

Amazon - Newnan, GA

February 2022 to April 2022

I am currently working in Stow and recently put in a application to be transferred to a different department.

Manager/ Sole Proprietary

Vidal's Vitally - Columbus, GA

October 2020 to August 2021

I started my own business in lawn and tree services . I do look forward to expanding and having more permanent employees.

I put this on the back burner until business picks up and I can move forward with it Manager

Cricket Wireless (Store 158) - LaGrange, GA

June 2020 to September 2020

I have recently assumed the position as Manager. I do scheduling, meetings in GoToMeeting, emails, inventory ordering, inventory check, working close with team mates. Sales Advocate/ Assistant Manager

Cricket Wireless Authorized Dealer - Columbus, GA

September 2019 to September 2020

I open the store and close. I do phone inventory and accessory inventory, activate services and bank deposits.

Customer Service Representative

Tsys

August 2017 to December 2019

Assisted with credit card accounts. Processed credit applications. Also worked in their collections department.

Sales Representative

Afni(Verizon) - Opelika, AL

May 2019 to August 2019

I assist with accounts and collections, process credit checks, and advertise to new customers. I left cause they put me on nights getting off at 1am EST.

Technical Support

H&R Block

December 2017 to April 2019

I assist with online Chat and Inbound phone calls to assist customers with Tax Filing. Currently I am also a stand in Team Leader.

This position was a seasonal position and is currently ending as of 04/20/2019.

Specialist and currently

BLG Enterprise

June 2017 to August 2017

I started as a Credit care Specialist and currently a CSR. I help customers with their credit card account information, process payments, and take applications for new card holders.

BLG Enterprise 2- June 2017 to Aug. 2017

I am a Independent Dealer/ Sales. This is not a promising career. Cashier and Assistant Manager

Sunny's Place

September 2015 to June 2017

I did inventory orders, scheduling, and stocking. I also ran the register. Driver

GAP's

February 2012 to March 2013

I picked up cars at Kia for me to do quality inspection, before they were placed for shipment. Expert Reservations

Intercall

March 2007 to October 2010

Started out in call execution as a operator for six months. I went to the Reservations department and was promoted to expert reservations within three months. I also worked in Account Management/ Collections department because they where short staffed, my work included billing, document inspecting, etc. I was rewarded at this place of employment, I have certificates. My typing speed was 31wpm.

Funeral Director

Hill's Funeral Home

June 2004 to March 2007

I worked here as a embalmer for the deceased. I arranged funerals, planned family meetings, and did some financial duties. I also help with paper work, typing up death certificates and filing them to their rightful places.

Secretary/ Embalmer

M. W

December 2006 to February 2007

I temporarily helped at this establishment because they were short staffed. I did embalming, funeral arrangements, financial documenting, document re-work, and processing papers work. Education

High school diploma in Criminal Justice

West Georgia Technical College

March 2005 to June 2007

G.E.D

West Georgia Technical College

November 2004

Skills

• billing (3 years)

• customer service. (10+ years)

• database. (3 years)

• Excel (10+ years)

• marketing (Less than 1 year)

• Microsoft Excel (10+ years)

• Outlook (10+ years)

• RECEPTIONIST (2 years)

• RETAIL SALES (4 years)

• Helpdesk Support (Less than 1 year)

• Service Desk (1 year)

• Desktop Support (Less than 1 year)

• Tech Support (Less than 1 year)

• Help Desk (2 years)

• Customer Support

• Customer Service (10+ years)

• Call Center (5 years)

• Network Support

• Troubleshooting

• Software Troubleshooting

• Operating Systems

• Live Chat

• Quality Inspection

• Funeral directing

• iOS

Certifications and Licenses

Driver's License

Funeral Director License

Embalming License

Weapon Carry License

July 2020 to May 2025

Additional Information

I speak Spanish. I have experience in Account Management, Payroll and Scheduling, Child care, and cell phone services. I am accustom to office work, I have been in customer service for over 18 years.

Contact this candidate