TOY PARKER

Remote in Raleigh, NC · 919-***-****

adylb1@r.postjobfree.com

· https://www.linkedin.com/in/toyparker/

· www.toyparker.com

Award-Winning and Results-Driven Business Execution Consultant to Senior VP’s, Board of Directors, C-Suite Executives and CEOs. Project management specialist who improves and/or creates workflow pipelines and end-to-end workflow processes for pillar leads across organizational matrices. Results Driven Project Manager, Paralegal III, Legal Analyst, Compliance and Risk Management Professional.

EXPERIENCE

JANUARY 1998 – PRESENT

INDEPENDENT CONTRACTOR: PARALEGAL III, BUSINESS EXECUTION CONSULTANT, PROJECT MANAGER, RISK MANAGEMENT PROFESSIONAL

LIVE WIRE PRODUCTIONS PLUS DBA PROACTIVE PARALEGAL SERVICES ™

AT TOYPARKER.COM

Independent contractor-project management for business execution, paralegal/litigation management, litigation change management, marketing, and media services in person and virtually.

Client: WELLS FARGO – Role: Paralegal III - BUSINESS EXECUTION CONSULTANT - Standards & Practices Team Litigation Centralization Project Management- Deposit & Credit Bureau Management Office (DCBMO); Consumer Lending Line of Business; Hybrid Remote - November 2022 to

March 31, 2023 - completed independent contract through AEROTEK STAFFING

Collaborated and consulted with Senior VPs, Enterprise leaders and Executive management to improve workflow processes and pipelines.

Trusted with providing recommendations regarding staffing, systems utilization, risk management, risk mitigation and created litigation centralization procedure and framework to streamline litigation requests across the consumer lending space.

Enhanced and managed a process to consume regulatory changes and assess impacts to the DCBMO and its corresponding litigation policies and procedures.

Developed, created, and managed the procedures for the regulatory change management process. Socialized regulatory changes with peer leaders within the DCBMO to assess impact and implement necessary changes to ensure compliance.

Developed and implemented a process to centralize the research and response to litigation impacting the DCBMO. Established a process to summarize and escalate to appropriate forums the outcome of ongoing and settled litigation.

Developed, created, and managed the procedures necessary for managing the litigation centralization process as it impacts the DCBMO. Established and maintained relationships with customer-owning lines of business for cases brought through litigation impacting their respective portfolios.

Participated in a variety of assigned and ongoing business operations to ensure success in meeting business goals and objectives.

Identified opportunities for process improvement by conducting root cause testing of all compliance and business metrics.

Determined areas of strength or Business Execution opportunity within defined scope of work. Reviewed and researched strategies and action plans to establish effective processes while meeting performance metrics and policy expectations.

Utilized independent judgment to guide moderate risk deliverables. Presented recommendations to Senior VPs to develop, implement, and monitor strategic approaches, effectiveness of support function, and business performance improvement opportunities for managing risks of the business.

Exercised independent judgment and provided guidance in diverse support functions and operations for a single business group within a line of business.

Collaborated and consulted with leaders and executive management. Provided work direction to less experienced Strategy and Execution staff.

General Paralegal services include but are not limited to:

oCivil Litigation, workers’ compensation, personal injury, family law, administrative law, and criminal law.

oOpen to working Federal law cases if needed.

oDrafting Demands, and other legal correspondence.

oDrafting Complaints, and Answers and other Pleadings.

oPreparing Motions, Deposition and Mediation preparation.

oPreparing Discovery Questions and Answers.

oPreparing cases for trial, legal research, and writing.

oProject Management: Managing business execution of litigation deliverables and litigation change management while meeting/exceeding case deadlines.

oSocializing case flow and updates with current and potential clients.

oClient development and acquisition, contract editing, presentation preparation and legal research.

Client: AMAZON – Role: Paralegal III, Legal Analyst and Compliance Project Coordinator- Remote contract - December 2021 to November 2022 - independent contractor through AEROTEK STAFFING WHS (Workplace Health and Safety) and Projects for Legal Department

oProject Management and Coordination of deliverables for the WHS reporting team; including assigning WHS team members jurisdictions to report, answering operational questions, ensuring barriers are removed for timely reporting, and escalating appropriate concerns supporting the Legal Department.

oTrained project new hires while following and creating SOPs to collect necessary data and report all required cases in North America and Canada following legal guidelines for each assigned state.

oOwned geographic area projects and used project coordinating skills to successfully meet the demand and timelines required in this role while using Microsoft Excel (Pivot tables, vLookups, Macros) for data analysis and reporting.

Client: Commonwealth of Virginia Employment Commission Protiviti Government - (EDS VA DOL) for ROBERT HALF LEGAL; Role: Paralegal Legal Analyst and Deputy; Remote June 2021 to October 2021 Contract Assignment Completed: Legal Analyst-Team Lead.

oReviewed, examined, and processed claimant files; obtaining information required to ensure timely and appropriate processing of claims; preparing recommendation and completing data entry into client systems; learning applicable state and federal laws and regulations.

oProvided administrative and programmatic support, maintained confidential claim files, prepared reports, and responded to inquiries in a timely and professional manner.

oThis was a dynamic role that required strong analytical and critical thinking skills, strong technical aptitude, and excellent judgment. I also served as assistant to Pod Lead and QC analyst upon request by the Pod Lead.

Client Special Projects: 2021 to present – Separation agreement, client socialization, discovery management, and attorney liaison for client Valisha Fowles under supervision of Jared Hammett at Kurtz & Blum, PLLC.

Client Special projects: 2019 to 2020 – Discovery Requests Byrd Law Firm, PLLC. Independently contracted on an ongoing basis to complete Discovery drafts and associated filing electronically.

Client: Attorney Laura S. Jenkins, PC; Role - Civil Litigation Paralegal - Raleigh, NC August 2019 to September 2020. Managed office caseload and moved cases forward independently in the absence of the attorney.

Client: Special Projects: 2020 to 2021– Separation agreement for clients wanting to refinance their home under supervision of Attorney Leslie Tevebaugh. (Independently contracted by their client)

Client: Fitness Connection: Role: Assistant General Manager Raleigh, NC April 2015 to July 2019:

oOperations Project manager and contract negotiator for vendors, corporate businesses, and management of member sales.

oConsistently increased sales volume for stores and responsible for driving business and facilitating business development through marketing and guest management.

oServed as brand ambassador on social media and in local community. North Hills Fitness Connection- Managed a team of up to 20 employees across departments (sales, front desk, kid's club, porter staff, and maintenance in absence of General Manager.

oLed multiple clubs to first, second/third place regional rankings for overall club performance and revenue generated. Celebration Fitness Connection- Managed a team of up to 10 employees across departments (sales, front desk, kid's club, porter staff and maintenance) in absence of the General Manager. (Location closed during early pandemic) Pleasant Valley Fitness Connection- Managed a team of up to 14 employees across departments (sales, front desk, kid's club, porter staff and maintenance) in absence of General Manager (location closed during early pandemic)

Client: Word of God Fellowship Church, Academy and Daycare. Roles: Finance Director and Marketing Communications Director for 2012 through 2014

Client: Hendrick Automotive Group: Role: Certified Finance Manager, Business Development Manager and Database Administrator for Hendrick Cadillac 2011 to 2012.

Client: Word of God Christian Academy. Role: Teacher, commercial writer, and project manager 2005 through 2011.

oAdditional services provided: Email marketing content, blog articles, social media management, public relations management, consultation, business development, reputation management support and website design consultation and development, voiceover work, multimedia production, directing and producing commercials.

Client: Cigna - Raleigh, NC Role: Senior Case Associate Utilization Management - March 2003 to August 2005 (hired by same manager from Aetna who was also laid off)

oServed as chairperson, recruitment leader and project coordinator of the Cigna Diversity Council in Raleigh, NC.

oCreated, proofread, and edited council documents, presentations, and site correspondence.

oServed as Case Management Case Associate for census management support and UM silent monitor and trainer.

oServed as Med Solutions, Inc. SME and liaison for the Raleigh Hub’s UM department, and CIGNA’s other internal and external customers.

oHandled special research and authorization audit projects for the Utilization Management Group Manager and UM supervisors.

Client: Aetna, Role: Professional Service Coordinator for Eastern North Carolina Cary, NC July 1999 to January 2000 due to layoffs) (Received Parachute Severance Package)

oMaintained and oversaw credentialing and negotiation of contracts for approximately 2,500 providers within Alamance, Chatham, Lee, and Orange counties for Eastern, North Carolina:

Performed quality audits of credentialing paperwork to ensure accuracy. Initiated and completed research projects, ran special reports, and met report deadlines from upper management upon request while daily servicing providers.

Served as presentation liaison, organizer, and coordinator/presenter upon upper management's request. Received the highest raise in the state for excellent network growth and retention. Managed a team of 4. Identified, recruited, contracted, and retained qualified providers in assigned geographic areas within established guidelines to meet health plan needs.

Performed office assessments, orientations, surveys, and chart audits for all practices within territory as required/needed.

Conducted all aspects of physician education for existing and newly contracted providers and updated providers on health plan policies and procedures, operational workflows and participation requirements.

Researched and handled issue/claims resolution and recruitment for all provider offices, hospital, and ancillary groups within territory.

Held monthly corporate meetings with delegated IPA groups for high-level workflow/issue resolution and industry updates.

Provided training and guidance for the department's newly hired Network Representative.

Client: Aetna, Role: Senior Legal Plan Underwriter Aetna - High Point, NC January 1998 to July 1999 through Office Team (now Robert Half Legal)

Set up account structures for small business market groups in the Southeast Region. Ensured each element of health plans underwritten met state and federal legislative laws.

Handled 40 to 50 cases monthly on average, which included heavy administrative detail.

Assisted CORE Plan Data Operations Unit with PPO Dental corrections in CCI for ACAS conversion.

Served as a case research consultant and contact person in absence of Team Lead.

Client: Lee D. Andrews Attorney at Law; Role: Litigation Paralegal and Office Manager January 1998 part time.

Corporate Experience Notes: FOX 8 – WGHP Associate News Producer 1995-1998 and WTVD-11 Associate News Producer 1993-1995

EDUCATION

MAY 2022

GRADUATE SCHOOL PARALEGAL CERTIFICATE, meredith college

Post Baccalaureate Certificate in ABA-Approved and North Carolina State Bar Qualified Post Baccalaureate Certificate Program

DECEMBER 1998

BACHELOR OF ARTS,

north carolina AGRICULTURAL & technical state university

Mass Communications: Broadcast News concentration; Political Science Minor

SKILLS

Project management

Compliance

Risk management

Regulatory Change Management

Business Execution & Case Management

Leadership and Innovation

AWARDS/RECOGNITION

May 2005 recipient of the CIGNA Champion award for the Diversity Council project: "Understanding CIGNA". Intracorp includes part two of this three-part presentation series in new hire binders.

August 2003 recipient of the CIGNA Circle of Excellence award for my development of Med Solutions, Inc. workflows for the Health Services department while working with representatives across the organization matrix.

Team Member of the Month for Celebration, Pleasant Valley, and North Hills locations for Fitness Connection; Live Wire Productions Plus dba toyparker.com acknowledged in corporate meeting for outstanding sales and public relations services.

Received the highest raise in the state for excellent network growth and retention for Aetna U.S. Healthcare in 2000 prior to company layoffs.

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