**/**** - **/**** ******** service representative

inktel contact center solutions, Miami, FL

Interact with customers to provide basic or scripted information in response to routine inquiries about products and services. May handle and resolve general complaints. Excludes individuals whose duties are primarily installation, sales, repair, and technical support.

10/2022 - 02/2023 customer service representative

Iccs, Miami, FL

Interact with customers to provide basic or scripted information in response to routine inquiries about products and services. May handle and resolve general complaints. Excludes individuals whose duties are primarily installation, sales, repair, and technical support.

09/2022 - 09/2022 CSR

Elwood Staffing Services Inc, Knoxville, TN

Interact with customers to provide basic or scripted information in response to routine inquiries about products and services. May handle and resolve general complaints. Excludes individuals whose duties are primarily installation, sales, repair, Raan Hansen

301 Briarcliff Avenue, E6

Oak Ridge, TN 37830

Phone: 865-***-****

Email: adylaz@r.postjobfree.com

Objective

My objective is to obtain employment that will both challenge me and fulfill me. I am hard working and i strive each day to become better than I was the day before. I desire consistent work with a company that offers honesty, integrity and an appreciation for its employees and customers. Ability Summary

Assist customers with inquiries/concerns

Ensure all account information is accurately documented and inputted into client system Provide detailed explanations of account status and inquiries to customers Adhering to State and Federal regulations pertaining to your job duties Assist customers with delinquent accounts according to various state guidelines Utilize exceptional communication skills to fulfill both client and customer goals Maintain an average Inbound Handle Time

Achieve Quality Assurance goals

Adhere to Production measures (time spent on calls, schedule adherence, etc detail oriented and have the ability to organize and prioritize work and meet strict deadlines as well as the ability to effectively communicate with outside parties. Effective call handling skills and high levels of professionalism. A strong focus on exemplary shift attendance

Provide excellent customer service via phone, email, and chat Handle customer inquiries, complaints, and feedback promptly and efficiently Maintain accurate and detailed customer records

Respond to customer inquiries in a timely manner

Collaborate with other departments to resolve customer issues Stay up-to-date on product and service information Meet or exceed daily and monthly customer service targets Perform other related duties as assigned

Employment History

and technical support.

07/2021 - 10/2021 waitress

Rocky Top Waffles, Maryville, TN

Take orders and serve food and beverages to patrons at tables in dining establishment.

02/2020 - 06/2021 Waitress

Waffle House, Inc., Norcross, GA

Take orders and serve food and beverages to patrons at tables in dining establishment.

General High School Curriculum

High School Diploma

Thomas Heyward Academy, Ridgeland, SC

References Available on Request

Education History

Detailed References

Contact this candidate