Real Estate Project Management

MACHELLE STEPHENSON

Plano, TX adylav@r.postjobfree.com 469-***-**** LinkedIn Profile: www.linkedin.com/in/machellestephenson5

OBJECTIVE

My objective is to continue my pursuit of knowledge and new experiences with an organization that will utilize my management, supervision, creative problem solving, and analytical thinking skills to benefit mutual growth and success.

EXPERIENCE

Anywhere Real Estate - Operations Manager November 2020 – March 2023

Managed a team of 25-30 employees

Improved employee engagement score to 99% in 2021

Exceeded sales goals by 62%

Led projects, developed and coached employees, collaborated with peers and other teams, and guided the team to exceed SOW goals

Implemented policies, plans, and strategies

Anywhere Real Estate – Senior Customer Solutions Representative April 2016 – November 2020

Managed a small team of 8 employees

Led projects, improved processes and implementation

Policy and Procedure creation

Report Creation and Analysis

Anywhere Real Estate – Customer Solutions Representative June 2015 – April 2016

Inbound/Outbound call volume of 100 daily calls

Customer retention management

SKILLS AND EDUCATION

Skills

Adaptability

Problem-Solving/Critical Thinking

Leadership Skills

Communication Skills – Verbal and Written

Computer Literacy

Project Management Tools

Data Analysis

Process And Procedure Creation

Critical Thinking

People Manager

Project Management

Medical Terminology

Graphic Design

Creative Writing

Creative Solutions

Education

Some College work – 1995/1996

High School Diploma - 1994

MISCELLANEOUS MENTIONS

Former Histology Technician – 15 years

Notary Public – Exp. May 2024 Licensed and Bonded by the state of Texas

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