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Customer Service Project Manager

Location:
Houston, TX
Posted:
July 29, 2023

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Resume:

SUMMARY OF QUALIFICATIONS

Proficient in Microsoft Word, Excel, PowerPoint, Email, Genesis, M2O

Typing, 10 key, heavy data entry

Ability to meet multiple priorities and program deadlines

Filing, Tracking, Weekly Reports, and Invoicing (Installs and special-order sales)

Editing and proof reading contracts and blueprints

Inventory

Customer Service

Relevant work experience: Manufacturing, Construction, Engineering, Retail

PROFESSIONAL EXPERIENCE

Independent Contractor 03/20-Present

Carpenter

Responsible for new construction and remodeling of homes

Work includes framing, forms of driveways, painting, pressure washing

Oversee crews of eight to guarantee customer satisfaction

Home Depot 12/18-02/20

Manager

Millwork, paint, hardware department manger

Managed 12 Associates with daily work

Trained DIY and Contractors for proper tools and equipment

Responsible for daily operations as well as inventory control

Trained as Assistant Manager/key carrier

In charge of $20 million in revenue for store

Provided LP services

RF Installations 11/15-11/18

Technician

Remove and replace interior and exterior doors and windows

Measure for proper size and fit

Customer service to and include warranty corrections if required

Training of new team members

Texas Guaranteed Remodeling 12/12-11/15

Sales/Operations Manager

Established and adjusted selling prices by monitoring costs, competition, and supply and demand

Schedule and meet with clients, both residential and commercial

Worked with others in a friendly, cooperative manner to inspire others

Played a significant role in long term operational excellence

Manage day to day processing of AR and AP

Administer payroll

Improve operational systems, processes and policies in support of organizations mission

Bosch 09/10-12/12

Commercial and Retail Sales

Visit all defined stores within territory in accordance with call cycle to actively influence and exceed POS growth targets

Initiate professional in-store visit execution to ensure highest standard of integrity

Maximize cross merchandising and second site product placement opportunities

Execute inventory management actions

Conduct in-aisle product training and engage in end user sales advice

Represent values and code of conduct at all times

Actively participate and take leadership in customer events

Continually averaging +36% to plan weekly and +27% to plan quarterly

ADT Fire & Security Services 02/10-09/10

Residential Sales

Sold products within assigned territory, maintaining and exceeding sales quota

Identified prospects utilizing creative lead generating techniques

Presented sales presentation and proposals to prospects, identifying positive features and advantages of products and services over competition

Followed up with prospects

Prepared final contract for signature

Processed work orders and complete all paperwork with approved and standardized procedures in timely manner

Post installation follow-up by contacting customer ensuring commitments were met and generating referrals

Averaged 65% close rate monthly with average sells figures of $757.00 and installation of $450.00

Lowe’s 05/08-11/09

Millworks Specialist

Confirmed by Regional Sales Manager as top ranked Millwork Specialist in region which totals 150 Lowe’s stores throughout Texas

Management duties included weekly cycle counts, inventory replenishment, loss prevention, as well as oversee a 3 man department

Since hire date responsible for $1.5 million in special order sales and installation of customer specific doors and windows

Responsible for the design as well as the coordination of install

Worked directly with installers by going in the field to coordinate and correct any customer issues

Maintained sales in the department during business hours by staying in contact with my crew at the store

Maintained and increased sales and growth from 2008 to 2009 by 15% through weekly reports provided by Sales Manager

Reviewed and discussed with Sales Manager sales reports, memorandums, requisitions, specification and correspondence by department on a weekly basis for store, district and regional rankings to increase sales

Fry Construction 02/06-05/08

Project Manager Field Supervisor

Planned, directed, and coordinated a wide variety of construction projects to include: installation of doors and windows, wooden fences, sheetrock replacement, framing, and roofing

At Fry Construction I was a project manager responsible for multitasking projects with capital expenditures up to $50,000. My duties also included the procurement of materials as well

Schedule and coordinate all design and construction processes, including the selection, hiring, and oversight of construction workers and the construction project

The delivery and use of materials, tools, and equipment; worker productivity and safety; and the quality of construction

Coordinated several major activities at once, while analyzing and resolving specific problems, understanding of engineering, architectural, and other construction drawings

Jaeger Products, Inc. 02/05-02/06

Inside Sales

Worked directly with chemical and process engineers to quote and/or design column internals in the distillation process ranging from $35,000-$150,000

Customers included GE, PPG, and Honeywell

Worked directly with president to schedule or prepare any marketing ideas using internet, flyers, mail outs, etc.

Responsible for maintaining communication with international customers via internet with the quoting and selling phase of materials

Liaison to customers through receiving all incoming calls requiring quotes or technical data in all materials provided. Quote were then sent back to customer via internet, fax, mail, etc.

Scheduled shipping of products for customers globally and prepared any and all necessary documents required

Kenny Industrial 07/03-02/05

Business Development Public Relations Sales

Called on Municipalities and Government entities in Texas to keep over $1 million of sewer cleaning and CCTV equipment in operation

Oversaw operations of 4 crews of men and women

Viewed projects and determined costing for various types of jobs in industry. This included street sweeping, sewer cleaning, CCTV, and painting and coating

Increased revenue by a 20% margin in 2004 through the constant mobility of equipment Kenny Industrial provided

Attended and spoke with municipal counsel members in reference to qualifying their budgets to the maintenance and upkeep of streets and sewer systems. This was done by detailed reports referencing damaged waterways, sewer systems, and flood zones.

Recommended for promotion within 6 months

Kinloch Equipment 08/01-07/03

Outside Sales

Maintained existing customers through outstanding customer service as well as cold calling to increase industrial equipment sales by 18%

Equipment sold included: Vactor combination sewer cleaners, Elgin street sweepers Vactron hydro-excavation machines, SECA truck & trailer mounted sewer cleaners

Other responsibilities included keeping rental fleet of street sweepers, combo sewer cleaners, CCTV equipment, and hydro excavation machines continually leased through cold calling, customer interaction, mailers, etc.

Customer database included 60% municipalities and 40% contractors throughout the Golden Triangle

Requirements included monthly attendance as well as consultation to municipal committee meetings to keep an ongoing superior report

MILITARY SERVICE

United States Army 1992-1996

Automated Logistical Specialist

Honorable Discharge

Supplied entire 1st Cavalry Division with any and all necessary provisions to complete mission

Supplies included everything from batteries to tank engines

Completed duty as an E-4 Specialist



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