Thomika pearl

**** ******* **

Edgewood, MD ***** Phone: 443-***-****

E-Mail: adylae@r.postjobfree.com

Service professional

PROFESSIONAL PROFILE

Committed, intelligent, and a “roll-up-your sleeves” worker with skills that produce in any professional environment via effective verbal and written communication skills.

Skill overview:

Time Management

Team Collaborator

Attention to Detail

Mission Driven

Self-Starter

Stellar Customer Service

Computer Literate

Effective Listener

Personable

Relationship Builder

Results Oriented

Reliable

Microsoft Office Suite

Problem Solver

Quality Control Focused

EMPLOYMENT HISTORY

The Pearl Box Salon, Edgewood, Maryland

Salon Owner

2013 to 2023

Overseer of daily operations, including clerical responsibilities

Maintained company records, including ledger, staffing, etc.

Established and maintained client relationships via stellar customer service practices

Established a successful customer retention program leveraging social media, customer reviews, and promoting relationships with other stakeholders within the industry

Scheduled appointments, received payments, conducted banking transactions, etc.

Established contract-based relationships with other stylists

State Employee’s Credit Union, Linthicum, Maryland

Risk Management Associate (Delinquent Loans)

201*-****-**** to 2013

Provided assistance to customers via telephone and email

Assisted with compiling statistical reports and updates in several departments, including foreclosures, loss mitigation, and bankruptcy

Conducted extensive interviews with customers to resolve delinquent loans and negotiate extended payment arrangements

Researched and resolved customer complaints and concerns utilizing quality control standards and guidelines

Trained and served as an interim supervisor of peers

Conducted other duties as assigned

EDUCATION

Lake Clifton High School, Baltimore

College Preparatory, 2003

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