KE Kaytlin Eriksson

336-***-**** E: adyl9g@r.postjobfree.com

**** * ******** ******* **, Leland, NC 28451

PROFESSIONAL

SUMMARY

Efficiency-driven and organized with team-oriented mentality and dedication to customer satisfaction, business goals and sales excellence. Skilled in coordinating documentation and handling payments. Motivated professional capable of building productive relationships, resolving complex issues and winning customer loyalty.

SKILLS Customer service

Written and verbal communication

Excellent teamwork

Flexible schedule

Works well independently

Detail-oriented

Strong organizational skills

Excellent problem-solving abilities

Conflict resolution

WORK HISTORY ASSISTANT COMMUNITY MANAGER 06/2015 to CURRENT Hawthorne Residential Partners Leland, NC

Greeted prospective residents, current residents, and vendors daily. Train new employees on administrative procedures, company policies and performance standards.

Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions. Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels.

Consulted with outside parties to resolve discrepancies and create effective solutions.

Maintained customer happiness with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Managed operations and leasing of upscale community of nearly 240 luxury apartment homes.

Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.

Maintained files as prescribed by company contract policies and procedures.

Introduced and monitored effective lease renewal programs to maintain high occupancy rates.

Consistantly I keep resident delinquency below 2% monthly. LEASING CONSULTANT 12/2013 to 06/2015

Hawthorne Residential Partners Wilmington, NC

Managed all aspects of customer service, including greeting clients, showing apartments, preparing leases and resolving resident issues. Kept records accurate, detailed and fully compliant with reporting requirements to meet all state, local and federal housing requirements. Responded to requests and scheduled appointments.

Held high approval rating and percentage of customer loyalty. Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.

Distributed and followed up on tenant renewal notices. Assisted prospective tenants in paperwork completion and other logistics, facilitating smooth move-in processes and effective communication. Contracted maintenance workers based on tenant needs and emergencies, acting quickly to maintain tenant satisfaction.

PRESCHOOL TEACHER 02/2011 to 12/2013

Brookhaven Country Day School Greensboro, NC

Promoted physical, academic and social development by implementing diverse classroom and outside activities.

Fostered reasoning and problem solving through active exploration games and activities.

Consulted with parents to build and maintain positive support networks and support continuing education strategies.

Maintained well-controlled classrooms by clearly outlining standards and reinforcing positive behaviors.

Gave one-on-one attention to children while maintaining overall focus on entire group.

Nurtured supportive learning environment, often used as model for other classrooms.

Participation in team efforts on effective implementation of policies and safety given by Brookhaven Country Day School and the Sate of North Carolina.

Follow state guidelines to maintain school ratings. EDUCATION Bachelor of Arts Design 05/2010

University of North Carolina At Greensboro, Greensboro, NC ACCOMPLISHMENTS Won the 2018 Wilmington Apartment Association Property of the Year Award.

Earned Hawthorne Residential Partner's Jackpot Award in 2019. The award means I have made over 4 million dollars for the company in leases. Leasing Consultant of the month for: September 2014, October 2014, March 2015, April 2015, and May 2015. This award means I had the most approved leases in the month out of all Hawthorne Residential Parter's properties.

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