Customer Service Data Entry
Resume:
Dinika 'Dani' Nair
Houston, TX
****.******@*****.***
I’m an enthusiastic, self motivated, reliable, responsible and hardworking person. I am able to adapt in all challenging situations. I succeed working in a team as well as taking my own initiative as an individual. I have 10+ years of experience in customer service, recruiting and being able to manage a team. A Leader with an open management style in leading teams on process /procedure improvement that adds value to employers. Strong analytical, technical skills and certified HR experience that also led to successful recruiting.
I’m authorized to work in the United States and do not need any sponsorship. Posseses a valid Driver's License.
Work Experience
Hiring Manager/ Partner
The Emison Company and Emison Outsource - Houston, TX January 2021 to May 2023
• Develop and implement recruitment strategies to attract and hire top talent.
• Source and screen candidates through various channels, including Online job portals, social media platforms, and networking events.
• Conduct thorough interviews and assessments to evaluate candidate qualifications, skills, and cultural fit.
• Collaborate with hiring managers to understand job requirements and develop job descriptions and specifications.
• Using updated practices effectively to pick the right talent
• Manage the end-to-end recruitment process, including job postings, candidate screening, interview coordination, and offer negotiation.
• Build and maintain a strong talent pipeline by proactively sourcing and engaging with potential candidates.
• Conduct reference checks and background verifications to ensure candidate suitability and credibility.
• Stay updated on industry trends and best practices in recruitment to drive continuous improvement.
• Constantly learning, improving and honing interviewing skills and talent acquisition skills.
• Motivating and empowering the potential candidates, helping them reach their dream careers. This is my biggest passion.
• Working with companies who are in need of talent by understanding their core beliefs, vision and goals set so I can truly find the right candidate for them Senior Flight Attendant
The Emirates Group - Dubai, UAE
March 2013 to January 2022
Through an intensive selection process comprising of nearly one hundred hopefuls, I was chosen to be part of the multi-national team of Cabin Crew at Emirates Within 9 months spent in the Economy Class cabin, I was successful in my application to the First Class Class cabin. Main duties included:
• Fully responsible for in-flight management (Business or Economy) by managing all resources (time, product and people) and maintaining standards (safety, security and service) to ensure customer needs are met in that specific cabin.
• Well trained to serve dress trays and serve first/business class with utomst attention to detail.
• Able to work under pressure, tight schedules, maintining on time performance, making sure customers are greeted with a warm welcome and the boarding is smooth.
• Ensuring safety and security in the cabn, quick to respond to emergencies.
• Share responsibility with the crew to ensure safe and secure operation of the aircraft for the duration of the flight.
• Responsible for ensuring that timely, clear and open communication with the Crew and the Flight Deck is maintained throughout the flight.
• Ensure that customers are consistently provided with the highest quality of customer service through inspired management of crew members. Ensure customer complaints in the respective cabins are fully investigated, managed effectively, documented and appropriate service recovery is applied where applicable.
• Ensure all High Value Customers are personally welcomed and acknowledged in their specific cabins
• Provide guidance, direction and feedback to team members on performance to ensure standards are consistently met (customer, safety, security, team). Ensure Flight Reviews are completed to capture Cabin Crew performance and discussed with individual Cabin Crew member on-board.
• Conduct timely and motivational briefing sessions prior to flights and ensure the required Image and uniform checks and document checks are completed for all crew.
• Report making and data entry for various safety/security/medical reports on a daily basis after each flight.
• Trained in CPR, AED, First Aid, Has a current Food safety License. Education
Bachelor's Bachelor of Arts in Dubai, UAE IGNOU
January 2010 to January 2014
Skills
• Customer service (10+ years)
• Organisational skills (10+ years)
• Communication skills (10+ years)
• HR sourcing (3 years)
Certifications and Licenses
Driver's License
Present
Food Safety License
Present
First Aid Certification
Present
CPR Certification
Present
AYURVEDA HEALTH
COUNSELOR Certification
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