Customer Service Store Manager
Resume:
Jacqueline M. Metsker
***** **** **** **. ****** City, Missouri, 63390
Cell 314-***-****
adyl85@r.postjobfree.com
July 12, 2023
Dear Sir or Madam:
Please accept this letter and my attached resume as application for a full time position with your company.
My long term experience in the retail industry has taught me how to meet and exceed each customer's expectations with service that sells. I have assisted all types of customers in all types of settings. I realize that acquiring and maintaining loyal repeat business as well as spreading the word of your business through these loyal patrons is of the utmost importance in every company. I consistently received superior performance evaluations and was recognized by my supervisor for my contribution to our team's successful sales record. As a call center employee, I know that I would be the first contact many people will have with your company and I take that responsibility very seriously. I am used to working in a fast-paced environment and have a highly developed ability to stay focused when the pressure rises. I am reliable, punctual and have a track-record of helping to resolve customer questions.
I would welcome the opportunity to meet with you to show you how I could make sure the first impression people have of your business is a positive one. My resume is enclosed. Thank you for your consideration and I look forward to hearing from you.
Sincerely,
Jacqueline M. Metsker
Jacqueline M. Metsker
Enclosure: Resume
Jacqueline M. Metsker
32498 Lily Lake Ct. Wright City, Missouri, 63390
Cell 314-***-****
adyl85@r.postjobfree.com
PROFESSIONAL EXPERIENCE
MAGELLAN, Maryland Heights, Missouri
Customer Service Representative, August 2018 – July 2022
Frontline service position provided assistance to Magellan’s providers and members relating to eligibility of benefits, status of claims and authorization of services.
Gathered and assembled patient information and entered into the appropriate delivery system while maintaining patient confidentiality.
Educated providers on submitting claims and treatment plans.
Performed necessary follow up to ensure members and providers needs were met.
Multi-tasked by listening to caller and simultaneously entering information accurately into the appropriate delivery system.
Consistently performed at 94% and higher.
Promoted to CSR2
Assisted in the mentoring and training of new staff.
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CULVERS, Florissant, Missouri
Public Relations Manager, July 2017 – August 2018
Focus on customer service and growth by promoting service and product.
Maintained relationships with local businesses and schools by delivering samples and promotional items to source new sales.
The ability to understand customer needs, the ability to handle different types of personalities and strong social skills.
Strong problem solving aptitude.
DOLLAR GENERAL, Montgomery City, Missouri
Store Manager, Nov. 2011 – July 2017
Achieve sales plan.
Utilizes Monthly Activity guide to ensure that planograms, planners and end caps are set to standards and schedule.
Effectively manage and implement 7 day work flow processes and achieves in stock goals.
Train and coach store team on delivering customer service-greeting, assisting and thanking. Ensures that store team provides friendly service consistently.
Achieves shrink improvement goal.
Ensure the completion and understands the use of the STARS Shrink Poster, Transaction Analysis Log and Stars Huddle.
Ensure daily recovery occurs.
Train the store team in proper use of processes/tools to complete assigned tasks and responsibilities.
Continue to drive and support community giving and donations/programs.
Review the monthly store report for expense control opportunities such as utilities, supplies. etc and take action.
Manages store labor budget to plan, and other expenses to plan.
FAMOUS FOOTWEAR, Wentzville, Missouri
Associate Store Manager, Jun 2007 – Nov. 2011
Monitor sales activities to ensure that customers receive satisfactory service and quality goods.
Provide customer service by greeting and assisting customers, and responding to customer inquiries and complaints.
Meeting company payroll and sales projections.
Hire, train, and evaluate personnel in sales or marketing establishments, promoting or firing workers when appropriate.
Meeting and maintaining company loss prevention standards.
Instruct staff on how to handle difficult and complicated sales.
VALUE CITY DEPARTMENT STORES, University City, Missouri
Department Manager, Feb 2004 – Jun 2007
Provide customer service by greeting and assisting customers, and responding to customer inquiries and complaints.
Meeting company payroll and sales projections.
Hiring, scheduling and training of associates within the department.
Maintaining rack plans according to company standards.
Meeting and maintaining company loss preventions standards.
Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or in performing services for customers.
AMERISTAR CASINO, Saint Charles, Missouri
Cashier / Main Banker May 2001 – July 2017
Exchange money, credit, and casino chips, and make change for customers.
Calculate the value of chips won or lost by players.
Count money and audit money drawers of $175,000.00
Keep accurate records of monetary exchanges, authorization forms, and transaction reconciliations.
WALMART, Saint Ann, Missouri
Support Manager / Assistant Manager, Nov 1999 – Feb 2004
Perform sales floor work such as greeting and assisting customers, stocking shelves, and taking inventory.
Resolve customer complaints regarding sales and service.
Prepare customer and associates accident reports.
Manage customer service desk and front end cashiers.
Order and manage the movement of goods.
Direct, coordinate, and review activities in sales and service accounting and recordkeeping, and in receiving and shipping operations.
Manage staff, preparing work schedules and assigning specific duties.
PAYLESS SHOE SOURCE, Florissant, Missouri
Store Manager, Feb 2000 – Jul 2001
U S TITLE GUARANTY COMPANY, Bridgeton, Missouri
Escrow Assistant, Jun 1999 – Feb 2000
Order property surveys.
Contact credit bureaus, employers, and other sources in order to check applicants' credit and personal references.
Assemble and compile documents for loan closings, such as title abstracts, insurance forms, loan forms, tax receipts and utilities.
Coordinate and communicate information with realtors, title companies, lawyers and mortgage lenders.
MARSHALLS, Florissant, Missouri United States
Customer Service Coordinator, Feb 1999 – Nov 1999
NATIONAL STATES INSURANCE COMPANY, Saint Louis, Missouri United States
Policy Issue Clerk, Mar 1998 – Jun 1999
SAM'S WAREHOUSE CLUB, Saint Louis, Missouri United States
Check Out Supervisor, Mar 1998 – Jun 1999
LEWIS BROTHERS BAKERIES, Saint Louis, Missouri United States
Merchandising / Route Sales, April 1995– Jun 1999
CHARMING SHOPPES AKA FASHION BUG, Florissant, Missouri United States
Assistant Manager, Nov 1994 – Mar 1998
CONTINENTAL BAKING COMPANY, Saint Louis, Missouri United States
Route Sales, Apr 1994 – Mar 1995
LEWIS BROTHER BAKERIES, Saint Louis, Missouri United States
Thrift Store Manager, Nov 1991 – May 1994
FAMOUS BARR, Saint Louis, Missouri United States
Clerical promoted to Merchandise Information’s Systems, Nov 1981 – Nov 1991
EDUCATION
Saint Thomas Aquinas High School, Florissant, Missouri United States
Florissant Valley Community College, Florissant, Missouri United States
ADDITIONAL SKILLS
Hard-working -- Throughout my working career I have maintained long hours. Most often I have worked two jobs always providing quality work.
Communications -- Good written and verbal presentation skills. Use proper grammar and have a good speaking voice.
Flexible -- Willing to try new things and am interested in improving efficiency on assigned tasks.
Interpersonal Skills -- Able to get along well with co-workers and accept supervision. Received positive evaluations from previous supervisors.
Reliable -- Excellent attendance record; trusted to deliver daily cash deposits.
Customer Service -- Routinely handled many face to face customer contacts a day in a busy retail environment.
Attention to Detail -- Concerned with quality. Ensure tasks are completed correctly and on time.
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