Melania Menasakanian

Email: adyl82@r.postjobfree.com

Mobile: 818-***-****

Experienced customer service employee seeking full-time opportunities Young and articulate individual with demonstrated experience working in casual face-to-face customer service roles. Strong interpersonal skills ensuring the ability to work in a highly diverse environment in which respectful and effective communication skills are integral. Proven strengths in cash management, stock control, transaction processing and problem resolution ensuring the ability to transition from casual to full- time customer service roles. Recent College Graduate seeking a full time position in retail or Customer Service. Key skills:

Customer service (phone and face-to-face)

Problem solving

Cash management

Sales reconciliations

Transaction processing

Sales refunds

Dispute resolution

Data processing

Inventory control

Store-based security

Stock receipting

End-of-day processing

Sales negotiations

Product selection

Multi-tasking

Technical Skills:

Microsoft Word ~ Microsoft Excel ~ Microsoft Outlook ~ Microsoft Office suite ~ Adobe Acrobat ~ Firefox

/Google chrome/ Internet explorer ~ POS Terminal ~ ETPES ~Data Entry and Basic Computer Skills ~ Typing 36wpm ~ Filing, printing ~ call center services (dispatcher) ~ cash handling and pay check services EDUCATION : Glendale Collage GED and High School graduate. Academic Achievements:

2010: Achieved highest grade in GED at GCC : Math (A) English (C) Physics (B) Geography (D)

2011: Completed short course in effective customer service, Office receptionist skills through school development program

PROFESSIONAL SKILLS

Customer Service: Recognized ability to communicate effectively with a range of individuals from different cultures and backgrounds. Demonstrated through ongoing placement as casual Customer Service Assistant. Excellent Customer Service Strong organization skills, flexible, responsible, able to make decisions and Friendly.

Problem Solving: Ability to apply a logical approach to problem solving that minimizes conflict and creates positive outcomes. Commended capabilities in making other individuals understand reasons for proposed resolutions.

Collaborative Team Member: Ability to collaborate with team members recognized by staff-nominated employee of the month award, awarded 3 times over a 2-year period. PERSONAL ATTRIBUTES

Reliable: Commended reliability demonstrated by completion of all restored shifts as well as availability for non-preferred shifts to assist during peak seasons.

Enthusiastic: Always willing to build morale and improve work environment by showing enthusiasm for all tasks and responsibilities.

Adaptable: High levels of flexibility allow adaptation to demands of a highly competitive and demanding industry.

Languages :

English Armenian Persian: Full professional proficiency PROFESSIONAL WORK EXPERIENCE:

SUPER KING JUNE 2015 - CURRENT

CUSTOMER SERVICE ASSISTANT & ASSISTANT CASHIER

This casual position supported general customer service demands while also assisting in the processing of customer lay-byes and stock requests.

Achievements and Contributions

Customer Service: Provided customer service at registers, lay-by counter and on retail floor. Responded to all customer inquiries, providing support and guidance as required.

Cash Management: Ensured accurate management of all cash sales. Counted out all amounts of cash in front of customers to minimize conflict and ensure accurate reconciliation of daily sales.

Stock Control: Returned stock to floor and assisted in restocking of products as required. Supported visual merchandising standards while setting up new displays and rotating required stock.

Transaction Processing: Created customer records when processing lay-byes, stock movements and refunds. Ensured stock was allocated and all required information was accurately recorded.

Sales Reconciliations: Assisted shift supervisor in reconciling sales transactions. Provided support through re- checks while helping to resolve discrepancies.

KERMANIG

CUSTOMER SERVICE RECEPTIONIST / COOK ASSISTANT JUNE 2013- JUNE 2015 Achievements and Contributions

Customer Service: Responded to incoming calls. Screened telemarketing and direct sales calls while transferring customer inquiries to appropriate department.

Administration: Typed general communication and letters to customers and businesses as directed. Ensured accurate development of communication by providing correspondence to supervisor for approval.

Mail: Managed coordination of all incoming and outgoing mail requirements. Organized couriers and urgent letters as required.

Records Processing: Entered customer information into internal records management system. Updated existing customer records while creating new data files as directed.

Visitor Management: Greeted all visitors to site and ensured they understood their obligations and expectations while on site. Ensured all visitors added details to visitor log. Levon's Cafe May 2012 - Apr 2013

Customer service / Front desk

Customer Service: Provided customer service at registers, lay-by counter and on retail floor. Responded to all customer inquiries, providing support and guidance as required.

Cash Management: Ensured accurate management of all cash sales. Counted out all amounts of cash in front of customers to minimize conflict and ensure accurate reconciliation of daily sales.

Visitor Management: Greeted all visitors to site and ensured they understood their obligations and expectations while on site. .

Primerica Finical Services

Insurance agent / Customer Service Aug 2011- March 2012 Achievements and Contributions

Customer Service: Scheduling guests for business opportunity, Scheduling appointments.

Interviewing guests. Doing the appointments. Do the financial needs analysis (FNA) Setup 2nd appointment and go over the FNA with client. Get referrals from client. Follow up with old guests.

Administration: Be in constant communication with teammates. Follow up with old clients.

Attend weekly training. Prospecting. Read self-help books that can help make his/her business grow. Stay compliant with federal and state laws. Be motivated. Be positive. Be consistent.

Volunteer services :

Customer service Receptionist assistant

Welfare office located in Glendale,ca April 2011 - June2011 Achievements and Contributions

Customer Service: Responded to incoming calls. Screened telemarketing and direct sales calls while transferring customer inquiries to appropriate department.

Administration: Typed general communication and letters to customers and businesses as directed. Ensured accurate development of communication by providing correspondence to supervisor for approval. Filing and printing and office chore exceeded.

PROFESSIONAL REFEREES

Maria Supervisor Arturo Manager

CUSTOMER SERVICE ASSISTANT CUSTOMER SERVICE ASSISTANT Super king Super king

Phone 626-***-**** Phone 626-***-****

John Supervisor Suzy Manager

CUSTOMER SERVICE CUSTOMER SERVICE

Kermanig Kermanig

Phone: 818-***-**** Phone818-***-****

Melania Menasakanian

Email: adyl82@r.postjobfree.com

Mobile: 818-***-****

Contact this candidate