Judith Sheehan, **** E Zurich Dr, Bay City MI ****6

cell: 989-***-**** email: adyl6j@r.postjobfree.com

More than 30 years’ experience using IBM compatible computers, copy machines, fax machines, adding machine and typewriter. Maintained the highest level of customer confidentiality. Answering telephones, taking messages, responding to inquiries, providing comprehensive secretarial and clerical support to branch staff and management. Extremely knowledgeable in office (clerical/secretarial) and time management. Good organizational skills. Computer literate - well-versed with Windows, word processing (preferable MS Word), spreadsheets (prefer. Excel) desktop publishing, database management, QuickBooks, customer service/cashier associate; processing returns, money orders, Western Union transactions, customer purchases and answering questions. Experience in Accounts payable, receivable, inventory control & transfers, data entry, cash reconciliation and call center.

EXPERIENCES

Edgewood Assisted Living Center, Saginaw, MI

Receptionist- New Management (downsized managers and full-time employees) 06/2021-12/2022

Answering telephone, mail sorting and delivering to residents, greeting guest, covid testing or visitors and employees

Managing excel spreadsheet for accurate accounting of covid testing and inventory of employee merchandise, along with assisting the Office manager with other tasks assigned

Morley Company, 4075 Bay Road, Saginaw MI 48602

Call Center Representative (Wanted to work person to person) 9/2015-6/2021

BCBSM Medigap customer service for members who have Medicare supplemental insurance, answering questions regarding coverage, taking phone payments, setting up recurring payments, claims inquiry (11/2020-3/2021)

BCBSM PRS customer service for providers in Health Care Claims and member benefits (6/2019-11/2020)

M PQC (Product Quality Customer Service) working with dealership service departments for transmission, engine repair/replacement as well as parts restriction. (10/2018-6/2019)

GM Roadside Dispatching roadside assistance to customers, answering customers questions, transferring calls to other departments: CAC, Escalation, Concierge, membership, claims and dispatching service provided. (9/25/2015-10/2018)

K-Mart, 4001 N Euclid, Bay City, MI 48706

Front Desk Supervisor / Cashier (part-time)- Store Closed 11/2008 – 11/2017

Front-end Service counter and cashier - Duties implied: answering telephones, forwarding calls, paging, responding to inquiries, processing Western Union Transaction, Money orders, processing customers returns and purchases, overseeing front end cashiers.

Opening and closing Service desk with cash handling and reconciliation.

Parklane Management, 3201 S Euclid, Bay City, MI

Park Manager - Reduced hours 11/2010 – 4/2015

Duties Implied: Park manager of Alpine Village mobile home community. I have overseen three mobile home communities.

Accounts receivable, payable, payroll, banking and bank account reconciliation using QuickBooks, including but not limited to maintaining company and residents accounts.

Maintained the highest level of employee and resident confidentiality. Other tasks as requested

EDUCATION High school Graduate YES College (one semester)

Honors

Tri City Youth Classic Scholarship Administrator for Youth Bowling League Scholarship program since 1991, United States Bowling Congress (USBC Safe Sport & Registered Volunteer)

Safe Sport and Register Volunteer Program (SS/RVP) United States Bowling Congress.

Association Manager/Director for the Bay Area USBC Association.

Inducted into the Bay City Bowling Hall of Fame 2022 – Meritorious Service

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