KERRI L. HARTT

adyl5v@r.postjobfree.com

971-***-****

EMPLOYMENT HISTORY:

OREGON STATE LOTTERY

PS II

November 1995 to September 2020

Security & Compromised Claims, Compliance, Research and Data Analyst

●Receive & assess Security and Compromised claims

●Research, analyze, fact gather and compile data

●Summarize and create reports substantiating occurrence and product

●Determine Compliance issues and resolve

●Conduct interviews

●Summarize substantiated findings in report form

●Court proceedings; testify

●Provide summaries of compromised incidents to OSP for their further review and/or investigation

●Determine product status and eligibility

●Approve and deny compromised claims

●Provide prize payment if due

●Retailer debit and credits

●Product reconstruction and claim resolution

●Manage confidential claims and retention

●Expert to consult for internal and external customers; State of Oregon Police Dept.'s, OSP, research data analysis, findings confirmation, substantiation, and resolution

●Prize payment

●Assist general public

Garnishments

●DHS and DCS garnishments

●Garnish prizes won and provide remaining balance to customer

●Prepare, complete and submit garnishment to appropriate State agency(s)

●Create and revise written procedures and processes

●Regularly review policies

●Retention of all confidential documents

●Respond to and assist garnishees; often irate, hostile and belligerent

Video Problem Specialist

●Created processes, procedures, forms and instruction manual

●Developed logging and tracking system

●Resolved for Oregon Lottery staff and Retailers; Video Poker and self-service machine system issues

●Addressed accounting, concerns and incidents for Retailer

●Retailer account balancing, prize payment and products

●Alert local Police of any machine/product compromises

●Compliance; Lottery policies, OAR and ORS

●Expert consult for Retailers, SOP's, internal and external customers

Exceptions Monitor

●Monitor Retailer Video Poker machines for any unusual activity

●Contact Retailer

●Alert the appropriate Police Department, and external and internal customers of any compromised occurrence

●Research and compile data used to investigate

●End of shift data report

●Retailer Assistance

●Resolved Retailer Video Poker and LTG (self-service) machine technical difficulties

●Resolved Retailer concerns and incidents

●Accounting, prize payment, product compromise and product orders

●Assisted Lottery Field Service Representatives and Technicians

EH Logging

Operations Manager

1992 to 1996

●Project Management

●Finance and accounting

●Business operations

●Equipment Leases

●Bids and contractual agreements; mills, land owner and independent contractors

●Coordinate job; log trucks, mills, land owner, EH Logging and independent contractors and financial distributions

●Payroll and taxes; 1099 and 1096

●Management of Independent Contractor files for contractual work and taxes; proof of insurance and bond, legal name, address, phone number, DOB, SSN, and emergency contact

●Compliance management; permits and adherence to all city/county and state business operations, land CCR's and regulations and safety

●Budget and financial forecasts

Realty World, Canby Realty

Real Estate Associate

1985 to 1996

●Acquire, sell and list real property

●Coordinator; inspections, tests, loan brokers, repairs, rent backs, sale of personal property and escrow

●Financial prequalification; properties and clients

●Real Estate gp classes; general processes, how to prepare, lender expectations & escrow

●Contracts; negotiation and mediation, earnest agreements/addendums

●Marketing/advertisement

●Market value research

●Host: open house/showing

●Professional report with City and County planning, Lenders and Real Estate professionals

CIGNA

Supervisor: Secure file room

1984 to 1985

●Supervise 2 employees

●Retention and updates of confidential files

●File management and placement

●Ensure files are intact; no documentation removal

●Security; verify who/what/when file check out/return

●Payroll; print/distribute

SILTEC

Personnel and Quality Assurance Secretary

1982 to 1984

●Create/update personnel files

●Employees liaison

●Insurance and compensation

●Payroll

●Quality Control data; daily/monthly quality production unused/poor quality

●Job interviews, hiring and release from employment

●Security Badges; create/ issue/monitor/return

Education:

ASU

Bachelor Degree

Business Administration

Project Management

Attending - estimated completion 2024

Chemeketa Community College

3+ yrs course work

Business Administration and General Studies

License:

Real Estate Associate

(3/1985 - 8/1996)

Certification:

Silicon Technology (1982)

PROFESSIONAL STRENGTHS

●Safety Officer (team) 5 years

●Excellent customer service, and appreciation

●Maintain confidentiality and Security

●Interact to communicate organizational information, strategies, and capabilities

●Investigative, interview, and research techniques

-Fraud, Theft, Ownership, Vendor error

●Team-oriented and willing to embrace change while striving for continuous improvement

●Work well independently or with a team

●Establish and maintain long-term professional working relationships and resources

●Assertive and responsible, always projecting highest levels of ethics, honesty, and integrity

●Self-starter with the ability to accept responsibility and accountability

●Develop agendas to support requirements of internal and external customers

●Strong communication, evaluation and interpretation skills (written and verbal)

●Highly Analytical

-Critical thinker

-Problem solving

●Strong Project Management; manage multiple cases and projects concurrently

●Negotiation and mediation

-Complaints

-Prize payment discrepancies

-Ownership

● Compliance

-Payment discrepancies

-Failure to pay

-Ownership

-Vendor obligations

●Strong collaborative skills

●Ability to de-escalate hostile and aggressive customers

●Create and review, contracts and bids

●Maintain high ethical, and state mandated standards

●Explain complex technical information in easily understood format and terms (written,verbal & in person)

●Create procedures and instructional manuals for detailed, complex, technical processes

●Microsoft Office, Outlook, IGT - Intelligen and Dashboard, and familiar with PowerPoint

●Purchasing and leasing

●Market value assessments

●Project management

●Use of software applications to retrieve, edit or tabulate data into forms or reports

●Leadership on projects related to privacy and compliance

●Respond to and resolve inquiries relating to complaints, compliance, claims and products

●City and County research

-EPA

-Property setbacks

-Timber market value

-Property CC&R's

-Home materials; build and/or removal of

●Meeting facilitator; gain support while dealing with complex subjects, resolving objections, and conflicts, and reaching a consensus

Contact this candidate