Cheryl Jernigan

Shawnee, Oklahoma 620-***-**** adyl5l@r.postjobfree.com www.linkedin.com/in/cheri-jernigan

Professional Summary

Experienced and conscientious customer service representative with excellent communication skills and ability to listen and prioritize the needs of the customer. Military veteran with strong desire to learn, thoroughly understand and continually increase knowledge of job and the technologies that support it.

Professional Skills

Active listening to ensure understanding of customer’s needs

Attention to detail

Eagerness to learn new technologies

Proficient with Microsoft Word, Excel, PowerPoint, Outlook

Flexibility and resourcefulness

Ability to maintain focus to ensure quality service is provided

Problem solving

Professional Experience

Customer Experience Associate

Vyve Broadband, Hays, KS October 2020-April 2023

●Received phone calls from customers about services offered, billing questions, and technical assistance for phone, internet and phone.

●Sent signals and changed settings to troubleshoot and provision equipment

●Sent correspondence to other departments according to customer’s needs.

●Setup work orders for field technicians

Customer Service Representative

Answernet, Hays, KS February 2020-October 2020

●Set appointments for pre-termination inspections for leased vehicles for Alliance Inspection Management

●Home warranty sales for Cinch Home Services

●Plansource benefits agent

Customer Service Agent

Sizewise, Hays, KS September 2018-May 2019

Conferred with customers by telephone or in person to provide information about products or services, take or enter order, troubleshoot equipment or obtain details of complaints

Check to ensure that appropriate changes were made to resolve customers' problems

Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken

Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, set up service calls

Create excel reports to track monthly branch merchandise activity

Internet Technical Support Representative

Mediacom, Gulf Breeze, FL September 2017-August 2018

Received phone calls about billing questions, services offered, technical assistance for phone, internet, and video services

Troubleshooting phone, internet, and video services

Transmitted electronic signals to test and reconfigure Mediacom devices and services

Contacted other departments according to customer’s needs

Set up appointments for field technicians to come out if issues could not be resolved remotely

Office Manager

Tricare Supplement Plan, Pensacola, FL January 2014-June 2016

Filed and sorted insurance policies and correspondences

Data entry of insurance applications

Running errands

Conducted inventory of supplies

Education

Network Technician Diploma, Virginia College Pensacola, FL

A+ Hardware, CompTIA Certifications, Virginia College Pensacola, FL

Attended, Networking, Administration Technology, ITT Technical Institute Pensacola, FL

Associate Degree Electronics Engineering Technology, Pensacola State College Pensacola, FL

Holistic Health Coach, Institute for Integrative Nutrition New York City, NY

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