Customer Service Credit Card
Resume:
Summary
Skills
Experience
June ****
to
April 2023
May 2020
to
February 2021
February 2019
to
August 2019
Hortencia Ramirez-Torres
Albuquerque, NM 87113
adyl5d@r.postjobfree.com
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
• Spanish Translation • Cleaning and Sanitizing
• Spanish Fluency • Liquor Regulations and
• Picking and Packing Compliance
• Good Communication • Cash Drawer Balancing
• Production Line Work • ID Verification
• Customer Service • Multitasking and Prioritizing Select Staffing Albuquerque, NM
Cereal Production Associate
• General clean up.
• Diligently maintained safety and quality standards.
• Builded cereal cardboard totes.
• Worked in different areas of the plant as needed.
• Moved items between machines, conveyors and transport equipment to meet production needs.
Select Staffing Albuquerque, NM
Cereal Production Associate
• General clean up.
• Dil igently maintained safety and quality standards.
• Builded cereal cardboard totes.
• Worked in different areas of the plant as needed.
• Moved items between machines, conveyors and transport equipment to meet production needs.
Vip Staffing Albuquerque, NM
Housekeeping/Maintenance Worker
• Removed finger marks and smudges from doors, frames and glass partitions to enhance shine.
• Sanitized and cleaned sinks, mirrors, toilets and showers.
• Employed deep-cleaning techniques for areas in need of additional sanitation.
• Vacuurned floors and dusted furniture to maintain organized, professional appearance.
• Completed daily cleaning checkl ists for diverse range of spaces inside buildings.
December 2017
to
December 2018
February 2017
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March 2017
June 2016
7-11 Convenience Store Albuquerque, NM
Sales Associate
• Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
• Answered product questions with up-to-date knowledge of sales and promotions.
• Preserved appearance of store by arranging and replenishing displays and merchandise racks.
• Directed trash removal and sanitation procedures to keep aisles and register area organized.
• Verified customer age requirement for alcohol or tobacco purchases.
• Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
• Received and displayed product shipments on store retail shelves upon delivery.
• Tracked company inventories, moved excess stock and arranged products to improve sales.
• Operated cash register or POS system to receive payment by cash, check and credit card.
• Accepted cash and credit card payments, issued receipts and provided change.
Comcast Corporation Albuquerque, NM
Customer Service (Bilingual Sales)
• Practiced advanced foreign-language abilities to support customers' needs.
Kellermeyer Bergensons Services LLC Denver, CO
to General Janitorial Services
December 2016 • Serviced, cleaned and restocked restrooms
• Sanitized and cleaned sinks, mirrors, toilets and showers.
• Employed deep-cleaning techniques for areas in need of additional sanitation.
• Removed finger marks and smudges from doors, frames and glass partitions to enhance shine.
• Used appropriate personal protective equipment and supplies when handling hazardous waste or chemicals.
• Maintained clean floors throughout property by sweeping, scrubbing and waxing.
• Cleaned building floors by sweeping, mopping and scrubbing.
• Completed deep-cleaning floor buffing, carpet cleaning, duct cleaning and wall washing.
• Stripped, sealed and polished floors.
• Steam-cleaned or shampooed carpets.
June 2016
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November 2016
August 2015
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February 2016
July 2015
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September 2015
Torchy's Tacos
Expeditor/Food Runner
Denver, CO
• Double-checked meals placed in window against customer tickets for accuracy.
• Assisted servers to optimize guest dining experience.
• Removed dishes and glasses from tables or counters to take to kitchen for cleaning.
• Effectively multitasked within fast-paced environment.
• Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
• Wiped down tables and removed trash and dirty plates to provide clean, welcoming dining environment.
• Supported serving staff in delivering accurate and well-presented food orders.
• Maintained clean and orderly appearance throughout kitchen and dining area.
• Removed trays and stacked dishes for return to kitchen after finished meals.
• Stocked service stations with ice, napkins and straws. Circle K Rio Rancho, NM
Customer Service Rep
• Accepted cash and credit card payments, issued receipts and provided change.
• Operated cash register or POS system to receive payment by cash, check and credit card.
• Answered customer questions and provided store information.
• Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
• Preserved appearance of store by arranging and replenishing displays and merchandise racks.
• Directed trash removal and sanitation procedures to keep aisles and register area organized.
• Verified customer age requirement for alcohol or tobacco purchases.
• Tracked company inventories, moved excess stock and arranged products to improve sales.
Northgate Market Albuquerque, NM
Cashier
• Operated cash register or POS system to receive payment by cash, check and credit card.
• Accepted cash and credit card payments, issued receipts and provided change.
• Answered customer questions and provided store information. May 2011
to
May 2014
Arby's Restaurant Albuquerque, NM
Assistant Manager
• Organized schedules, workflows and shift coverage to meet expected business demands.
• Maintained inventory accuracy by counting stock-on-hand and reconcil ing discrepancies.
• Delegated daily tasks to team members to optimize group productivity.
• Completed inventory audits to identify losses and project demand.
• Supervised receiving and stockroom activities to identify opportunities with inventory and prevent shrinkage.
• Assisted supervisor in evaluating employee performance and cultivating improvement initiatives.
• Secured revenue, accurately monitoring transactions and deposits to eliminate discrepancies.
• Implemented training processes for newly hired employees and supervised department managers, shift leads and production personnel.
• Completed thorough opening, closing and shift change functions to maintain operational standards each day.
• Resolved customer inquiries and complaints requiring management-level escalation.
• Remained calm and professional in stressful circumstances and effectively diffused tense situations.
• Recruited and trained new employees to meet job requ irements. Education and Training
May 2011
References
New Futures High School
High School Diploma
Ben Perez
Area supervisor for Arby's Restaurants in NM
Julian Cano
General manager at Arby's in Albuquerque, NM
EddY. Grisino
Supervisor for KMB Services in Denver, CO
Alex Rodriguez
General manager for Circle Kin Albuquerque, NM
B[Y.an Oliver
Assistant manager for Torchys taco's in Denver, Colorado
Albuquerque, NM
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